Restaurant Technology

  • Deep Dive: QSRs Find Their Voice

    September 16, 2019 More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on technologies such as Amazon Echo or Google Home to ...
  • Mobile Loyalty Success Hinges On More Than Just Points

    September 13, 2019 loyalty program  Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco Bell and Red Lobster, plus integration with existing loyalty ...
  • Satisfying The Hunger For Food Delivery

    September 12, 2019 Satisfying The Hunger For Food DeliveryNo one likes to be hangry – that uncomfortable feeling of anger mixed with hunger. It’s a common feeling when you’re left waiting for the pizza, salad or tacos to ...
  • Yelp Debuts Restaurant Updates, Upgrades Waitlist

    September 12, 2019 Yelp app on smartphoneTo let users go beyond reviews from customers and see information from restaurants, Yelp has added a new way for eateries to post updates. The company also upgraded its Waitlist ...
  • How Domino’s Works To Deliver On Customer Loyalty

    September 12, 2019 Rewards programs key to customer loyaltyAn unsatisfying restaurant ordering experience can turn long-term customers into last-time patrons. So how can restaurants know which tech and services will deliver the strongest return on investment (ROI) for ...
  • Inside Domino’s Data Strategy For Driving Customer Loyalty

    September 11, 2019 Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos and any other type of fare, consumers have ...
  • Paytronix CEO: Loyalty And The Power Of Anticipation

    September 9, 2019 QSRA popular earworm rock song that hit the North American charts back in the 1990s assured the object of the narrator’s affection that he would walk 500 miles — and ...
  • Grubhub Partners With McDonald’s In NYC

    September 6, 2019 partner in NYCMcDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area. McDelivery will be available both on Grubhub and Seamless. “At ...
  • Olo, SessionM Partner On QSR Loyalty Offers

    September 5, 2019 Olo And SessionM To Team Up On Delivery Loyalty OffersSessionM, a customer loyalty and engagement platform, has teamed up with food ordering platform Olo for new loyalty and discount offers within Olo, according to a release.  Customers who order from ...
  • Grubhub Launches Expanded Perks For Mobile Customers

    September 5, 2019 Grubhub Shares Dip On Competition From Uber EatsGrubhub has announced the launch of “Perks” for mobile users, featuring exclusive offers only available on Grubhub, as well as new ways to earn and redeem restaurant loyalty rewards. “Restaurants have ...
  • Australia Gets Taste Of Digital Food Delivery With DoorDash 

    September 4, 2019 Australia, DoorDash, Deliveroo, Menulog, food deliverySan Francisco-based DoorDash is moving beyond North America and is now taking orders in Melbourne, Australia, taking on UberEats, Menulog and Deliveroo, Reuters reported on Wednesday (Sept. 4).  DoorDash will start ...
  • UK Casual Dining Firm The Restaurant Group Shutters 150 Eateries

    September 3, 2019 UK Casual Dining Firm Shutters 150 EateriesEurope’s The Restaurant Group (TRG), which operates over 650 restaurants and pubs across the country, is closing 150 eateries, Financial Times reported on Tuesday (Sept. 3). Known for owning Frankie & ...
  • Singapore Enterprise Buys TGI Friday’s; Capgemini Acquires Altran 

    September 3, 2019 Singapore Enterprise Buys TGI Friday'sThe joint venture partners of TGI Friday’s in India have sold their shares to Singapore-based Universal Success Enterprises, Deal Street Asia reported on Tuesday (Sept. 3). Bistro Hospitality had a 75 ...
  • India Restaurants Resist Food Apps

    August 30, 2019 Restaurants In India Are Pushing Back Against Food Apps, Citing Revenue LossesRestaurants in India are fighting back against restaurant delivery apps like Zomato, Swiggy and Uber Eats, saying that the apps are too customer-centric, offering discounts which help buyers but hurt ...
  • Barclaycard And TouchBistro Partner For POS Payments

    August 29, 2019 Barclaycard Teams With TouchBistro POS SystemsBarclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. restaurants, according to a release. TouchBistro makes iPad-based POS systems that handle restaurant orders ...
  • Panera Bread Grows Delivery With Grubhub, DoorDash, Uber Eats Partnerships

    August 27, 2019 Panera BreadTo build on its in-house delivery model, Panera Bread announced national delivery availability for the first time via Grubhub, Uber Eats and DoorDash. The arrangements let diners order through apps ...
  • KFC Brings Beyond Meat Chicken To Atlanta Location

    August 27, 2019 KFC Brings Beyond Meat Chicken To Atlanta LocatiIn a deal that is said to make KFC the first fast-food restaurant to offer plant-based chicken, one of the quick-service restaurant (QSR)’s locations will begin offering meatless chicken from ...
  • QSRs Provide Fresh Look At Retail Innovation Trends

    August 23, 2019 QSRs' Fresh Look At Retail Innovation TrendsFor a glimpse at how innovation is playing out in the retail world, it always helps to take a look at recent developments in the world of quick-service restaurants, or ...
  • DoorDash’s New Tipping Model Boosts Base Pay, Protects Tips

    August 23, 2019 New tips policy for workersDoorDash has announced that it has a new pay model that aims to boost delivery workers’ earnings from the app. “We developed this approach with input from customers and Dashers, including ...
  • Zomato Faces Challenges With Gold Subscription

    August 22, 2019 ZomatoAs restaurants lose interest in the company’s Gold Subscription program, food delivery startup Zomato is hitting roadblocks in India. The offering was meant to be a win-win for restaurant partners ...
  • DoorDash, Revention Partner For Last-Mile Restaurant Deliveries

    August 20, 2019 doordash, revention, food, delivery, logistics, restaurantRestaurant management app Revention is teaming with on-demand logistics platform DoorDash to help restaurateurs streamline delivery operations, Revention said in a press release on Tuesday (Aug. 20).  The new endeavor will ...
  • Deep Dive: How QSRs Protect Their Loyalty Programs

    August 20, 2019 Deep Dive: How QSRs Protect Loyalty Programs Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they can capture additional revenue. These programs can take ...
  • Restaurant Industry Sales Projected To Reach $863B In 2019

    August 19, 2019 Restaurant Industry Sales Projected To Reach $863B In 2019As more consumers spend a larger part of their budgets on dining, U.S. Census Bureau data noted that sales at establishments for eating and drinking are up over 4 percent ...
  • How Chipotle Rewards Customers, Not Hackers

    August 19, 2019 Chipotle Mexican Grill orderChipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty program. But it’s seen its share of struggles ...
  • Why Mobile Rewards Programs Attract Fraud

    August 19, 2019 Why Mobile Rewards Programs Attract FraudIn the latest Mobile Order-Ahead Tracker, PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing and account takeovers are plaguing the industry. According to ...
  • Pasta Passes Sell Out At Olive Garden

    August 16, 2019 Pasta Passes Sell Out At Olive GardenWith fans of the restaurant chain looking to get an unlimited fix, Olive Garden‘s Never Ending Pasta Pass sold out in one second. All 24,000 passes were bought by customers, ...
  • How Chipotle Is Keeping Rewards Out Of The Hands Of Hackers

    August 16, 2019 Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards programs to encourage customers to make return visits. ...
  • How QSRs Need To Use Technology To Make Experiences Safe, Not Just Smarter

    August 15, 2019 That the average experience in a quick-service restaurant (QSR) has been greatly enhanced by the addition of mobile technology is almost inarguable. The customer journey these days is frankly much ...
  • Can Faster Pay Keep QSRs Competitive?

    August 14, 2019 Can Faster Pay Keep QSRs Competitive?With a 132 percent annual turnover rate, at a cost of $2,000 per worker, employee retention is no small problem for quick-service restaurants (QSRs). On-demand access to payroll and tips ...
  • How Faster Payments Can Help Retain Employees

    August 14, 2019 payday on calendarNew developments could speed up instant payments in the U.S. Last week, the Federal Reserve announced it would give some competition to The Clearing House’s Real Time Payments (RTP) with ...
  • Can On-Demand Pay Stop QSRs’ Employee Churn?

    August 13, 2019 The faster payments landscape is changing rapidly, most recently with the U.S. Federal Reserve’s announcement that it will launch its own real-time payment and settlement system called FedNow. The much-awaited decision ...
  • Compeat Steps Into Restaurant Accounts Payable

    August 12, 2019 restaurantRestaurant management software company Compeat has launched Compeat Pay, a solution to enable restaurant professionals to pay their vendors electronically. In a press release last week, Compeat said Compeat Pay automates ...
  • How Restaurant AP Grows Value With The Front-Office POS

    August 9, 2019 The restaurant industry has a lot of unique financial friction points. With notoriously tight margins, continued reliance on cash and paper and products that are easily perishable or damaged, restaurants ...
  • Paytronix’s Open Dining Buy Unlocks Restaurants’ Digital Front Doors

    August 7, 2019 Paytronix’s Acquistion of Open DiningRestaurants, like all businesses, have always had a “front door problem” – that is, how to get people in the mood to walk through that entrance and spend money (and ...
  • Yelp Adds Tracking To Restaurants’ Phone Numbers For Grubhub Incentive

    August 6, 2019 Yelp Adds Tracking To Phone Numbers For GrubhubVice is reporting that Yelp is changing phone numbers for Grubhub in order to let the company take a “referral fee” of between 15 to 20 percent without letting a ...
  • Waitr And Olo Team On Delivery

    August 6, 2019 Waitr And Olo Team Up For Delivery EfficiencyOn-demand food delivery company Waitr has teamed up with ordering platform Olo to integrate Olo Rails into its restaurant partners, allowing for a streamlined process and greater efficiency, according to ...
  • American Express, Resy Annouce New Perks For Card Members

    August 6, 2019 American Express Acquires Resy, Plans Perks For Card MembersAmerican Express has completed its acquisition of Resy, a restaurant booking service, and will offer a number of perks to card members, according to a news release. The credit card company ...
  • Shake Shack Teams With Grubhub For Delivery

    August 5, 2019 Shack Shack Teams With Grubhub For DeliveryTo make its food more accessible to consumers via an increasing number of channels, Shake Shack has entered into an integrated partnership with Grubhub. The online and mobile food ordering and ...
  • To Dream The Impossible Meatless Dream?

    August 3, 2019 Burger King To Launch Impossible WhopperIn the year 2000, if one had stood on a street corner and predicted that in two decades, the biggest craze to sweep through fast food since the drive-thru window ...
  • Digital And Delivery Innovation Drive Retail Sales For QSRs

    August 2, 2019 Yum! BrandsInnovations in digital technology and online-enabled delivery services continue to be a hot part of the quick service restaurant (QSR) retail landscape, and the latest example of that came late ...
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