Restaurant Technology

  • Restaurant Business Serves Up Mixed Plate For 2020

    February 27, 2020 restaurantThe restaurant business is: a) healthy for 2020 or b) apprehensive about technology. All of the above. The 2020 outlook report from the National Restaurant Association was released today and it ...
  • Panera To Roll Out Coffee Subscription

    February 27, 2020 Panera To Roll Out A Caffeinated SubscriptionAnother coffee subscription is now available to keep consumers safely caffeinated on demand. Coming soon to a Panera Bread location near you is a bottomless cup of coffee (or tea) ...
  • Enabling Delivery And Voice With Digital Technology

    February 26, 2020 Enabling Delivery, Voice With Digital TechnologyThe concept of brand voice took a literal turn this month, with Amazon’s latest rollout, Amazon Polly, an AWS product that provides neural network-based text-to-speech services. And in dining, restaurants are teaming ...
  • Deep Dive: QSRs Leverage AI To Fight ATOs And Credential Stuffing

    February 26, 2020 Restaurants are diving head first into digital innovations, such as mobile ordering and rewards programs. These merchants have always been vulnerable to in-person fraud, including coupon or promotion scams, but digital ...
  • Qdoba, Paytronix Team To Bolster Customer Experience

    February 26, 2020 QDOBA is updating its app via Paytronix.Qdoba Mexican Eats is launching its long-standing rewards program with a new platform, Paytronix Systems, the eatery announced this week in an emailed press release. The program will aim to help ...
  • Lower Sales Numbers Send Shake Shack Shares Down 17 Pct

    February 25, 2020 Shake ShackAfter Shake Shack Inc. registered less-than-expected comparable sales and set disappointing targets for this year, the quick-service restaurant’s stock dropped on Tuesday (Feb. 25) as delivery growth also slowed during ...
  • Delivering QSR Ordering Options With Digital Collaborations

    February 25, 2020 food delivery mobile phoneQuick-service restaurants are teaming with online platforms to let diners receive their favorite menu items via delivery. Krispy Kreme, in one case, plans to roll out nationwide delivery on Feb. 29 ...
  • How P.F. Chang’s Keeps Its App Offerings Safe And Secure

    February 25, 2020 While third-party delivery apps can boost sales and name recognition, many restaurants are eschewing them in favor of proprietary apps. This switch can pay dividends, but it also means they ...
  • NEW DATA: What 1,052 eCommerce Sites Tell Us About The State Of Buy Buttons In 2020

    February 25, 2020 Buy Buttons eCommerce conversionsSpeed is the name of the game in the eCommerce industry. The less time it takes shoppers to complete the checkout process, the less likely they are to abandon their ...
  • Krispy Kreme Hops On the Home Delivery Bandwagon

    February 24, 2020 Krispy Kreme Hops On the Home Delivery BandwagonThe all-important last mile of retail is getting shorter and more innovative. As reported by PYMNTS on Monday (Feb. 24), Krispy Kreme is the latest brand to announce home delivery ...
  • Krispy Kreme To Roll Out Delivery Via DoorDash

    February 24, 2020 Krispy Kreme To Launch Delivery On Leap DayTo bring its doughnuts to consumers throughout the country, Krispy Kreme plans to roll out nationwide delivery on Feb. 29. DoorDash, the on-demand delivery platform, will send boxed coffee as ...
  • How P.F. Chang’s Keeps Customer Data Under (Lettuce) Wraps

    February 24, 2020 PF Chang's fraud protectionThe mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for more than 3.1 billion restaurant visits and $26.8 ...
  • How Order To Eat (OTE) Is Transforming Restaurant Real Estate

    February 22, 2020 Order To Eat (OTE) And Restaurant Real EstateOrder to Eat (OTE) is changing the recipe of how restaurants work, and even what they look like. In the February 2020 Order to Eat Tracker®, a PYMNTS and Paytronix ...
  • As Pizza Hut Struggles, QSRs Grapple With Delivery Investments

    February 21, 2020 QSRs Grapple With Delivery InvestmentsPardon the pun, but for QSRs, home delivery options are becoming table stakes. As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under ...
  • B2B Investors Reveal Their Appetite For ResTech

    February 21, 2020 B2B Investors Reveal Their Appetite For ResTechWith $521 million raised this week among B2B FinTech startups, the industry continues to prove its appeal among venture capitalists. PYMNTS’ latest roundup finds investor interest for B2B eCommerce, small ...
  • Largest U.S. Pizza Hut Franchisee Could Choose Bankruptcy

    February 21, 2020 Pizza Hut's largest US franchisee may consider bankruptcyThe largest franchisee of U.S. pizza chain Pizza Hut is reportedly considering options in the wake of financial woes, including bankruptcy. The news, reported by Bloomberg on Wednesday (Feb. 19), said ...
  • Domino’s Hits 25M Active Loyalty Members

    February 20, 2020 Domino's PizzaAs it contended with delivery aggregators, Domino’s Pizza Inc. saw its quarterly profit and same-store U.S. sales come out ahead of analysts’ forecasts. The company did not see a ramp-up with digital ...
  • Domino’s Established US Restaurant Sales Rise 3.4 Pct

    February 20, 2020 Domino’s Established US Restaurant Sales RiseWith a focus on new marketing efforts and quicker delivery, Domino’s Pizza Inc. has seen its profit and same-store U.S. sales come out ahead of analysts’ forecasts. Established U.S. restaurant ...
  • Deep Dive: Cloud Inventory Management Can Solve Back-of-House Woes

    February 20, 2020 Why QSRs Need Cloud Inventory Management Inventory management is a constant struggle for many businesses, particularly QSRs. It is difficult to accurately forecast how much inventory is necessary to meet demand without purchasing too much, which ...
  • Mobile Order-Ahead’s Mindset Shift

    February 20, 2020 Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. However, as Kount Chief Customer ...
  • Developing Brick-and-Mortar Stores For QSRs, Sleep Brands

    February 19, 2020 Brick-and-Mortar Stores For QSRs, Sleep BrandsQuick-service restaurants (QSRs) are moving to fulfill digital orders as quickly and smoothly as possible. Some operators, such as Chipotle, are even launching store designs that showcase pick-up windows. And in retail, Essentia is ready ...
  • How Ghost Kitchens Keep Digital Ordering Alive

    February 19, 2020 sushiQuick delivery times no longer impress diners, who see it as table stakes — restaurants battling in today’s market need compelling delivery pricing to stand out. But that’s only possible ...
  • Zoku Sushi: Ghost Kitchens Are Key To Winning The Delivery Wars

    February 18, 2020 Quick service restaurants (QSRs) are trimming store sizes and shifting priorities onto fulfilling digital orders as quickly and smoothly as possible. Staff can better focus on preparing meals for pickup ...
  • Toast Raises $400M In Series F Fundraise

    February 14, 2020 Toast restaurant techRestaurant management platform Toast unveiled a $400 million Series F funding round led by Bessemer Venture Partners, Greenoaks Capital, Tiger Global Management and TPG. Also participating were TCV, Durable Capital ...
  • Consumer Spending Drives Jan. Retail Sales Boost

    February 14, 2020 Commerce Dept. Data Shows Retail Spending BoostWith data indicating that consumer spending is still strong, retail sales – which are an indication of purchases at restaurants, stores and online – rose a seasonally adjusted 0.3 percent ...
  • Fiserv’s Clover Lets Diners Scan To Pay With Apple Pay

    February 12, 2020 Clover Scan And Pay Lets Diners Quickly Pay With QR Code On PhoneFinTech Fiserv has introduced a new way to pay at restaurants through its Clover platform, called Scan to Pay, according to a release. With Scan to Pay, a guest can pay ...
  • Yelp Store Visits Aims To Boost Brands’ Consumer Visits

    February 12, 2020 New ad products introduced by Yelp will let restaurants better understand the impact of their ads on local foot traffic, according to reports. The service, Yelp Store Visits, is primarily intended ...
  • Tapping Into Mobile Dining Innovation With QSR Apps

    February 11, 2020 How QSRs Are Using Mobile Dining InnovationTo help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. Technology that lets diners place their orders for ...
  • Dunkin’ Ends 2019 With 146 New Stores, 13M+ Loyalty Members

    February 6, 2020 Dunkin’ Ends 2019 With 146 New StoresAs it reaped the benefits of its digital investments, Dunkin’ Brands added 146 net new Dunkin’ and Baskin-Robbins locations around the world in Q4, with the inclusion of 76 net new Dunkin’ ...
  • Yum! Brands Sales Grow 10 Pct Amid Digital Delivery, Kiosk Innovation

    February 6, 2020 Yum BrandsWith digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at ...
  • Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant Customers

    February 6, 2020 Stripe Powers Digital, In-Store Payments For Lightspeed Retail, Restaurant CustomersCanadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. ...
  • Helping Restaurants Adjust To Their New Tech-Based Reality

    February 6, 2020 Bringing Restaurant Tech Deeper Into The 2020sRestaurants face major change. Mobile ordering, contactless NFC payments, ordering kiosks and delivery options have all started to take hold, forcing restaurants to rethink their core businesses. The very best ...
  • Grubhub Pays The Price Of Keeping Its Customers

    February 6, 2020 The year 2020 is off to a rocky start for food delivery platform Grubhub. Shortly after the new year began, rumors started circulating that Grubhub — facing increasingly stiff competition ...
  • After Subscription Stumbles, How Patreon Won Back Customer Trust

    February 6, 2020    Two of the most compelling and fastest-growing sectors in the business landscape in recent years are the subscription model and the sharing economy. Similar consumer and demographic trends fuel the ...
  • Chipotle Mexican Grill Digital Sales Jump 78.3 Percent

    February 5, 2020 Chipotle Mexican GrillWith digital sales rocketing by 78.3 percent and accounting for 19.6 percent of sales, Chipotle Mexican Grill reported a comparable restaurant sales increase of 13.4 percent for the fourth quarter. The quick-service ...
  • Introducing The PYMNTS Mobile App Provider Rankings

    February 4, 2020 mobile apps on smartphoneMobile banking. Digital wallets. Mobile order-ahead. Aggregators. Every day offers something new in a connected economy powered by increasingly agile apps. Fulfilling our promise to deliver “what’s next in payments ...
  • ‘Ghost Kitchens’ Set Up Shop In Malls

    February 2, 2020 ghost, remote, virtual, kitchen, meal, delivery, restaurants, quick-service restaurantsProperty builders are constructing kitchens in empty malls to help fill food-delivery orders, a new strategy to service the flourishing business segment of driving restaurant meals to people’s homes, the ...
  • KFC To Offer Meatless Fried Chicken At Select Locations

    January 30, 2020 Fried chicken fast-food restaurant KFC is partnering with Beyond Meat to bring meatless fried chicken to stores in Tennessee and North Carolina, according to a report by Reuters. Many brands are ...
  • ResTech Upgrades Drive Growth For Chili’s Restaurant

    January 29, 2020 Brinker Sees Sales Boost Amid ResTech UpgradesAs Brinker International upgraded its tabletop technology and opened new eateries, the hospitality company reported that comparable restaurant sales increased 2 percent at its Chili’s locations in Q2 FY 2020 compared to ...
  • Transformations In Social Media Commerce And Restaurant Technology 

    January 29, 2020  Social media platforms are aiming to harness their contextual commerce potential. TikTok, which is mostly a destination for users seeking short-form videos, is now looking to better monetize its service. And in restaurant innovation, Domino’s ...