Credit Union Innovation

The 2020 Credit Union Innovation Playbook series, a PYMNTS and PSCU collaboration, analyzes the evolution of the innovation trends in the financial ecosystem. The Microbusiness Opportunity Edition draws from a data sample of 3,908 consumers, 100 credit union leaders and 50 FinTech executives to examine microbusinesses’ impact on decision-makers for CUs of all sizes.

Inside the June study:

  • 41 percent: Portion of CUs planning to develop more microbusiness-focused products
  • 46 percent: Share of CUs planning to add digital wallet options in the next three years
  • 40 percent: Share of CUs innovating microbusiness-focused offerings to address competitive threats

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