Friday, July 1, 2016:
“Play by the rules,” we are told as kids (and adults). “Break the rules” innovators often say when pursuing new ideas. But what they should really be thinking, instead, is how to apply technology to reinvent the status quo – while playing by the rules. If you need convincing, just look at the fallout that happens when that isn’t the case – Theranos, Lending Club, and Ethereum.
— Karen Webster (@karenmpd) July 1, 2016
Thursday, June 30, 2016:
Uncertainty creates huge frictions in payments. It’s why Apple Pay struggles to get traction, why plastic still rules at the POS and why London Fintech is in an uproar right now. Innovators need to consider the degree to which their “next big thing” introduces uncertainty and their plan for getting consumers and businesses over the uncertainty hump and onto something different and even potentially more valuable.
— Karen Webster (@karenmpd) June 30, 2016
Wednesday, June 29, 2016:
What’s the key to getting mobile payments traction? Don’t make it about payments.
— Karen Webster (@karenmpd) June 29, 2016
Tuesday, June 28, 2016:
Technology can do lots of cool things, but it can’t change the fundamentals of a business. Lending is about risk, pricing that risk properly and managing that risk effectively. If true, the latest Lending Club allegations (this time from the company itself) make it seem more like a technology-enabled good old-fashioned consumer finance play gone very, very bad.
— Karen Webster (@karenmpd) June 28, 2016
Monday, June 27, 2016:
Uber’s move to make pricing transparent says that consumers really like it when making a payment is invisible, but they don’t like it when how much they’re spending is invisible. Innovators need to strike the right balance.
— Karen Webster (@karenmpd) June 27, 2016