Disbursement Satisfaction Index

Disbursement Satisfaction

The PYMNTS Disbursement Satisfaction Index™, in collaboration with by Ingo Money, is designed to help measure consumer satisfaction with various disbursement methods, including paper checks, instant credit, non-instant credit and direct deposits. The Index offers a microscopic look at the state of consumers’ satisfaction with how they receive disbursements.

Disbursement Satisfaction - June 2018


Despite a 7.8 percent dip in consumer satisfaction, direct deposit remained the most popular disbursement method for recurring payments.

Paper checks saw a dissatisfaction rate of 14.1 percent, the highest among all payment types.

75 percent of consumers who prefer instant payments say speed is the most important factor.

45.5 percent of consumers who live paycheck to paycheck said they were extremely satisfied with instant payments.