Disbursement Satisfaction
The Disbursements Satisfaction Report 2020: Monetizing Payout Choice, a PYMNTS and Ingo Money collaboration, analyzes the responses of more than 5,000 consumers and 500 microbusinesses that receive disbursements, as well as 600 small- and medium-sized companies and large corporations that pay disbursements across the United States.
Inside the August study:
- 8 percent: Share of micro businesses that can access their payments instantly
- 80 percent: Portion of payors who say they allow their payees to choose how they are paid
- 36 percent: Share of millennials who say they would be more likely to continue a business relationship if the payor provided a voice-enabled disbursement experience
Disbursement Satisfaction Report - October 2019
Inside the October Study:
The Disbursement Satisfaction Report- 80 percent: Share of consumers that report being satisfied with instant payments
- 75 percent: Share of disbursements recipients who want to receive instant payments because they gain instant access to funds
- 64 percent: Share of consumers who are at least “somewhat” familiar with instant payments
Disbursement Satisfaction Index - March 2019
Inside the March Study:
Disbursement Satisfaction Index- 46.7 percent: Share of consumers who want to receive their funds by direct deposit into their bank accounts
- 72.9 percent: Portion of consumers who think that it’s “extremely” or “very” important for them to have a choice in how they receive disbursements
- 15.3 million: Portion of customers who receive disbursements via gift cards, and none of them chose that method
Disbursement Satisfaction Index - June 2018
Inside the June Study
Disbursement Satisfaction Index- 7.8 percent: Year-over-year decrease in consumer satisfaction with recurring payments
- 75 percent: Share of consumers who prefer instant payments say speed is the most important factor
- 45.5 percent: Portion of consumers who live paycheck to paycheck who said they were extremely satisfied with instant payments
