The PYMNTS Disbursement Satisfaction Report, in collaboration with Ingo Money, is designed to help measure consumer satisfaction with various disbursement methods, including paper checks, instant credit, non-instant credit and direct deposits. The report offers a detailed look at the state of consumers’ satisfaction with how they receive disbursements.
Inside the October report:
- 80 percent: Share of consumers that report being satisfied with instant payments
- 75 percent: Share of disbursements recipients who want to receive instant payments because they gain instant access to funds
- 64 percent: Share of consumers who are at least “somewhat” familiar with instant payments
- 52 percent: Share of recipients who would prefer to receive instant payments
Disbursement Satisfaction Study – March 2019
- 46.7 percent of customers want to receive their funds by direct deposit into their bank accounts
- 72.9 percent of customers think that it’s “extremely” or “very” important for them to have a choice in how they receive disbursements
- 15.3 million customers received disbursements via gift cards, and none of them chose that method
- Despite a 7.8 percent dip in consumer satisfaction, direct deposit remained the most popular disbursement method for recurring payments.
- Paper checks saw a dissatisfaction rate of 14.1 percent, the highest among all payment types.
- 75 percent of consumers who prefer instant payments say speed is the most important factor.
- 45.5 percent of consumers who live paycheck to paycheck said they were extremely satisfied with instant payments.