Is Video Technology at the ATM Really an Upgrade?

By  |  June 10, 2012
 | 

Giving consumers the option of connecting to a live teller while visiting the ATM may at first seem to be an all-upside upgrade. But video ATMs may also have “unintended consequences,” American Banker notes.

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    Increased wait times and staffing challenges are among the issues that complicate the matter, the publication notes, through a conversation with executives at both Diebold and NCR Corp.

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