News

‘Technical Problem’ Caused PayPal To Freeze ProtonMail Account

On Monday, June 30, ProtonMail – a secure email startup – reported that PayPal had frozen its account. However, recent reports say that the freeze has been reversed, and that it had occurred because of a technical problem.

According to GigaOm, ProtonMail received no warning that their account would be frozen, and that it took nearly all day to even get a response from PayPal.

In a company statement, PayPal explained that it had recently made changes to the way it handled accounts of people who were using crowdfunding sites to support their ideas. The process “involves engaging crowdfunding campaign owners early on to clearly understand their campaign goals and help them ensure their campaigns are compliant with our policies and government regulations.”

However, in ProtonMail’s case, PayPal said that a technical problem resulted in restrictions being applied to the account.

In response, ProtonMail questioned on its blog why it was singled out.

“When we pressed the PayPal representative on the phone for further details, he questioned whether ProtonMail is legal and if we have government approval to encrypt emails,” ProtonMail wrote. “We are not sure which government PayPal is referring to, but even the 4th Amendment of the U.S. constitution guarantees: ‘The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures….’

“What’s Hot” is aggregated content. PYMNTS.com claims no responsibility for the accuracy of the content published by the original source

——————————

LIVE PYMNTS TV OCTOBER SERIES: POWERING THE DIGITAL SHIFT – B2B PAYMENTS 2021 

Banks, corporates and even regulators now recognize the imperative to modernize — not just digitize —the infrastructures and workflows that move money and data between businesses domestically and cross-border.

Together with Visa, PYMNTS invites you to a month-long series of livestreamed programs on these issues as they reshape B2B payments. Masters of modernization share insights and answer questions during a mix of intimate fireside chats and vibrant virtual roundtables.

Click to comment

TRENDING RIGHT NOW