‘Technical Problem’ Caused PayPal To Freeze ProtonMail Account

On Monday, June 30, ProtonMail – a secure email startup – reported that PayPal had frozen its account. However, recent reports say that the freeze has been reversed, and that it had occurred because of a technical problem.

According to GigaOm, ProtonMail received no warning that their account would be frozen, and that it took nearly all day to even get a response from PayPal.

In a company statement, PayPal explained that it had recently made changes to the way it handled accounts of people who were using crowdfunding sites to support their ideas. The process “involves engaging crowdfunding campaign owners early on to clearly understand their campaign goals and help them ensure their campaigns are compliant with our policies and government regulations.”

However, in ProtonMail’s case, PayPal said that a technical problem resulted in restrictions being applied to the account.

In response, ProtonMail questioned on its blog why it was singled out.

“When we pressed the PayPal representative on the phone for further details, he questioned whether ProtonMail is legal and if we have government approval to encrypt emails,” ProtonMail wrote. “We are not sure which government PayPal is referring to, but even the 4th Amendment of the U.S. constitution guarantees: ‘The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures….’

“What’s Hot” is aggregated content. claims no responsibility for the accuracy of the content published by the original source


Latest Insights:

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem. In the December 2019 Mobile Card App Adoption Study, PYMNTS surveyed 2,000 U.S. consumers for a reveal of the four most compelling features apps must have to engage users and drive greater adoption.

Click to comment