NCino Expands Omnichannel Functionality of Consumer Banking Solution

NCino expanded the omnichannel functionality of its Consumer Banking Solution for banks and credit unions.

The expansion helps bankers interact with consumers where and how those customers want to engage, the provider of cloud banking for the global financial services industry said in a Monday (April 1) press release.

“We’ve enhanced our Consumer Banking Solution to make key processes more efficient for our customers, but also more engaging and accessible for their customers and members,” Law Helie, general manager of consumer lending at nCino, said in the release.

Together with the expanded omnichannel functionality, nCino simplified the solution’s multi-product origination experience by creating more intuitive workflows for both front-end users and in-branch bankers, according to the release.

In another enhancement, the company added more robust headless APIs to reduce financial institutions’ development and maintenance costs when connecting complex processes with their own digital framework, the release said.

Other enhancements to nCino’s Consumer Banking Solution include embedded analytics and intelligent cross-sell functionality, which provide data-driven insights to help with decision-making, and indirect lending functionality, which helps financial institutions connect indirect auto lending clients with their banking products, per the release.

“In the swiftly evolving realm of consumer banking, our commitment to enhancing the nCino platform stems from a deep understanding of the industry’s challenges and an unwavering focus on solving them through technology,” Helie said in the release.

These enhancements join nCino’s Software-as-a-Service (SaaS) platform that helps financial institutions onboard clients, make loans, manage the loan lifecycle and open accounts, according to the release. The platform is used by more than 1,800 financial service providers globally.

PYMNTS Intelligence found that nearly 70% of consumers in the United States and Australia would like to have a single app that would allow them to manage their banking, investments and various shopping activities.

This sentiment is even more pronounced among convenience-focused consumers, according to the PYMNTS Intelligence report “Consumer Interest in an Everyday App.”

In another development, nCino said in March that it planned to acquire DocFox to add solutions that simplify and automate onboarding experiences for commercial and business banking.