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credit unions
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Credit UnionsCredit Unions Tech Up For Loyalty
If there’s one thing credit union (CU) members are known for, it’s their loyalty. Since most CUs start life as an economic...
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Credit UnionsDeep Dive: How Loyalty Innovation Improves Member Relationships, Boosts Brand Awareness
Many know that credit union members tend to be highly loyal and greatly value engagement. It would therefore make sense that members pay attention...
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Credit UnionsHow CUs Can Leverage Loyalty Programs To Boost Their Brands And Retain Members
Serving credit union (CU) members during the pandemic means anticipating what their members need and offering the right products and services at...
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Credit UnionsCredit Unions, ATMs And The Great Digital Banking Shift
COVID-19 showed up unbidden, unwanted and unexpected, frustrating the best-laid plans of companies, financial institutions (FIs) and more with little warning. But...
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Credit UnionsNew Report: Aiding Pandemic-Related Financial Hardships Key To Credit Union Member Loyalty
Credit union (CU) members are traditionally loyal, but the accelerated shift to digital banking amid the pandemic has led a growing number...
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Financial InclusionZogo: How A 21-Year-Old Duke University Grad Is Reinventing Financial Literacy
When Bolun Li was in high school, a local bank came in and offered a heavily branded PowerPoint presentation about financial services...
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Credit UnionsCredit Unions Design New Microbusiness Services
At the smallest end of the small business continuum are microbusinesses — from food trucks to lone photographers — typically sole proprietorships...
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Today In DataTaking New Approaches To Retail And Microbusiness Banking
Merchants are focusing on re-engaging shoppers now that brick-and-mortar retailers are reopening across the United States. In eCommerce, in an effort to attract and...
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Credit UnionsNEW DATA: How Credit Unions Are Innovating To Help Micro Businesses
Microbusinesses are firms that either generate less than $1 million in annual revenue or are operated by a single individual. They may...
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Credit UnionsPSCU On The Digital Shift And Branch Banking’s Future
Amid the digital leap that is confronting financial services lies the opportunity to cement relationships with consumers, according to Dean Young, executive...
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Credit UnionsCUs Eyeing Member Risk Must Look Beyond FICO Scores
There are tough economies, and then there is the existential grappling, for consumers and small businesses alike, that is the hallmark of the...
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Credit UnionsCredit Unions Embracing Biometric ATMs Post-COVID
When the very first one appeared at a Barclays branch in London back in 1967, who could have imagined that the clever...
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The WeekenderMain Street’s Digital Shift, ATM Innovation, PPP Loans Top This Week’s News
It’s the end of the work week, and the PYMNTS Weekender is here to make sure you didn’t miss anything with the...
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Credit UnionsDeep Dive: Offering An End-To-End Experience Through ATMs
The COVID-19 crisis has triggered a quantum leap among credit unions (CUs) toward offering innovative products and services. Safety measures implemented to...
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Credit UnionsHow Balancing Members’ Needs Improves End-to-End ATM Experiences
Credit unions (CUs) nationwide are upgrading ATMs to provide a full range of banking services. But upgrading ATMs adds little value when...
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Credit UnionsInnovating The ATM Beyond Cash
The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. CU...
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Fraud PreventionHow To Keep Fraudsters From Scamming Banks Across Every Nook And Channel
More consumers are turning to the omnichannel offerings of banks and credit unions (CUs) as they follow stay-at-home mandates, and cybercriminals are...
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Digital PaymentsPreparing Merchants For The Coming Mobile Wallet Boost
Call it the great shift. We’re still navigating the pandemic — which means doing what we used to do offline, increasingly, through...
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Credit UnionsCredit Unions Size Up Challenger Banks
The pandemic has been a moment of truth, a reckoning of sorts, for businesses that were not on firm digital footing when...
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The WeekenderPandemic’s Digital Shift, Credit Unions, Stimulus Funds Top This Week’s News
It’s the end of the work week, and the PYMNTS Weekender is here to make sure you didn’t miss anything with the...
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Credit UnionsWhy Now Is The Time For CUs’ Digital Transformation
For credit unions (CUs), the shift to digital banking is here — and depending on how you look at it, the pivot,...
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NewsToday In Payments: New Facebook Shops Feature Launched; Pelosi, House Look To Overhaul SMB PPP Loans
In today’s top news, Facebook has launched Facebook Shops for small and medium-sized businesses (SMBs) to list their merchandise, and Speaker Nancy...
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Credit UnionsPSCU: Debit Card Spend Growth Above Historic Levels
Credit union service organization (CUSO) PSCU compared the 19th week of 2020, which concluded on May 10, to the same timeframe in...
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Credit UnionsFighting CNP Fraud With ‘Data Collaboration’
There’s nothing new under the sun, goes the saying — but when it comes to payments fraud, there are new ways to...
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B2B PaymentsCredit Unions Reserve Their Seat At The Faster Payments Table
Digital transformation is an imperative component of the ability of credit unions (CUs) to compete in the financial services market. But as...
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Credit UnionsPSCU To Hold Virtual Member Forum Amid Pandemic
PSCU will host its Virtual Member Forum 2020 from June 16 to June 17, bringing its largest yearly event to a digital...
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B2B PaymentsCorporate One Allows CUs To Harness RTP With Certification
To allow credit unions to harness real-time payments (RTP), Corporate One Federal Credit Union has received certification to receive payments through the RTP...
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Credit UnionsFor Credit Unions, An Innovation Mantra: ‘Easy Is The New Loyalty’
We can divide financial services into two eras: before the pandemic and after. The continued pivot toward digital banking and mobile devices...
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Security & FraudCredit Unions, CUSOs Fighting Fraudsters
“Credit unions across the country are on high alert for scammers looking to take advantage of members during the pandemic and are...
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Fraud PreventionWhy Understanding Commerce’s New Normal Is Key To Fraud-Fighting Strategies
The last eight weeks has scrambled financial institutions’ tried and tested fraud-fighting approaches as transactions once seen as "abnormal" have become the...
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Fraud PreventionWells Fargo on Fraud Decisioning And The New Consumer’s New Normal
Financial institutions (FIs) face tough decisions when trying to keep their clients safe. Customers and merchants rely on their banks and credit unions...
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Credit UnionsDelivering A Secure Seamless Banking Experience In The Age Of COVID-19
Analyzing credit union (CU) members' behaviors and mapping out their journeys is imperative in offering the right products and services to them....
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NewsToday In Payments: Economists Warn Recession Recovery Will Be Slow; Facebook Daily Active Users Surge 11 Pct YoY
In today’s top news, economists warn that the economic downturn isn’t finished yet, and Facebook reported better than expected earnings. Plus, the...
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Credit UnionsTaking A Data-Driven Approach To Meeting CU Members’ Banking Needs
Credit unions (CUs) have had to shutter many of their branches or limit capacity alongside other financial institutions (FIs) to protect members...
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Credit UnionsCredit Union Innovations Bring In New Payments Flows
The April 2020 New Payment Flows edition of PYMNTS’ Credit Union Innovation Playbook series, a PSCU collaboration, looks into the credit union...
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Credit UnionsService 1st Joins PSCU’s Cooperative For Credit, Debit Processing
Service 1st Federal Credit Union has joined PSCU, a credit union service organization (CUSO), according to a press release. PSCU is a...
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Credit UnionsHow COVID-19 Is Creating A ‘New Normal’ For Credit Unions
Shutdowns. Lockdowns. Shuttered branches. Banking may be forever altered. The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on...
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Credit UnionsPSCU Says CU Spending Up With Stimulus Funds Arriving
Credit union service organization (CUSO) PSCU compared the week ending April 19, 2020, to the same time frame in 2019 to discover...
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NewsToday In Payments: 19 Firms Trialing China’s Digital Yuan; Treasury Directs Public Firms To Return PPP Money
In today’s top news, 19 firms are participating in a pilot program to trial China’s new digital yuan, and the U.S. Treasury...
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Credit UnionsNEW DATA: How COVID-19 Is Driving CUs’ Digital Leap
COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring...
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B2B PaymentsHypur To Offer Digital Payments For Cannabis Firms With CU Partnership
To provide digital contactless payments, delivery and curbside pickup options for cannabis businesses, payment provider Hypur Inc. is teaming with Salal Credit Union. The...
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Consumer InsightsAnticipating The Consumer Spending Rebound
The coronavirus pandemic winds on, and while it seems like it’s been forever, when — and not if — we emerge from...
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Credit UnionsCredit Unions: When Innovation Timelines Are Measured In Days Not Months
Of all the lessons the world will take away from the first half of the year 2020, the most powerful will likely...
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Credit UnionsPSCU Adds New Digital Xperience Features For Mobile Users
PSCU, a credit union service organization (CUSO), will be expanding its services this year with more options for mobile users like a...
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Credit UnionsPSCU CEO On Credit Unions, Innovation And Never Taking Loyalty For Granted
Loyalty is earned, the saying goes, not in a day, but day by day. Credit unions (CUs) have long enjoyed high approval...
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Credit UnionsCredit Unions Tech Up For Competition
With over 58 percent of customers saying they’re “extremely” satisfied with credit unions (CUs) and nearly six in 10 saying they would...
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Credit UnionsDeep Dive: Why Credit Unions’ Struggles To Go Digital Represent A Major Industry Challenge
Some financial players may think that digital transformations are nothing more than a past trend. Many banks, businesses and service providers implemented...
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Credit UnionsHow A Digital Makeover Could Be Key To CUs’ Member Acquisition Plans
Digital overhauls can help boost credit unions’ online presences, but member data must be fiercely guarded during this transformation. In this month’s...
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Credit UnionsSenate Federal CEO On Protecting Member Trust During Digital Overhauls
Credit unions (CUs), as much as other financial entities, are seeing a boom in competition as banking moves to online and mobile...
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Credit UnionsWhy Credit Unions’ ‘Mature Trust Model’ Matters For Members
As COVID-19, the disease caused by the coronavirus, ravages the economy, and millions of Americans shelter in place to figure out their...
