Merchant Innovation

Hyosung Helps ATM Management Go Mobile

Hyosung ATM mobile app

Nautilus Hyosung America (Hyosung) announced the availability of its new mobile application that’s designed to help merchants and ATM operators manage Hyosung ATMs directly from a mobile device.

The MoniMobile app is aimed at revamping the full management capabilities of Hyosung ATMs.

"This app will truly revolutionize the way ATM operators and merchants interact with and manage their ATMs," Jason Kuhn, VP of retail product marketing and planning at Hyosung, said in a press release on Tuesday (June 14). "There is nothing like MoniMobile on the market today that can help cut costs by giving users direct, real-time control of ATM management."

In order to initiate the new functionality, MoniMobile users will use the app to scan their Hyosung ATM's unique QR code and immediately receive detailed identifying information, the company said.

This information includes ATM model and serial number, terminal ID, card reader type, encryption PIN pad type, location name and address and current software version.

If there is an error or issue with an ATM, the app will also enable merchants to scan a prompted QR code on the ATM screen to receive the appropriate error code description and corrective action.

The MoniMobile app also helps to address tasks that would otherwise result in downtime and service calls to the independent ATM deployers.

There are even some how-to videos available to address routine maintenance activities, such as loading receipt paper, loading the cash cassette, updating the cash balance in the admin menus, clearing a note jam and clearing a paper jam.

"The foundation of our company is based on innovation," Nancy Daniels, COO at Hyosung, added. "We are proud to continue building on that foundation with the development of this invaluable tool for our industry."



The September 2020 Leveraging The Digital Banking Shift Study, PYMNTS examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.

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