Point of Sale

Zomato Expands Into Restaurant POS

The restaurant search app Zomato has found a new vertical for itself: point of sale.

The Economic Times reports that the New Delhi-based startup is trying out a new, cloud-based point-of-sale product called Zomato Base.

Specifically, the outlet describes Zomato Base as an Android-based POS system through which restaurants can manage a number of operations, including menu, recipe and inventory, as well as CRM (customer relationship management) and real-time analytics. Additionally, the product includes a built-in payment solution that accepts debit and credit cards.

India’s The Beer Cafe, reports ET, will be the first restaurant chain to deploy Zomato Base at all of its locations (numbering 35), having been selected by Zomato following discussions with a number of restaurants about piloting the POS offering.

“In its initial version, the product was workable only for certain types,” Zomato Cofounder Pankaj Chaddhah told the outlet. “We have now added multiple modules so that the product will be widely applicable to all sorts of restaurants.”

Chaddhah added that his company plans to implement Zomato Base at a fine dining restaurant — a category he describes as “one of the most complicated … in terms of [restaurants] managing their back ends” — in the near future.

The ET story adds that Zomato — whose first product acquisition (about a year ago) was another cloud-based point-of-sale product called MaplePOS — is expected to experience a notable uptick in revenue as a result of Zomato Base.



The pressure on banks to modernize their payments capabilities to support initiatives such as ISO 20022 and instant/real time payments has been exacerbated by the emergence of COVID-19 and the compelling need to quickly scale operations due to the rapid growth of contactless payments, and subsequent increase in digitization. Given this new normal, the need for agility and optimization across the payments processing value chain is imperative.

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