Restaurant Readiness
The Restaurant Readiness Index, a PYMNTS and Paytronix collaboration, surveyed 2,123 U.S. consumers about the types of restaurants from which they make purchases, whether they use loyalty programs and the types of loyalty programs they would like to use to understand how restaurants can customize their loyalty and rewards offerings to enhance customer satisfaction and boost engagement.
Inside the December Index
- 43%: Portion of restaurants with revenues that have decreased since the pandemic began
- 39%: Share of restaurant customers for whom rewards programs would encourage spending
- 62%: Portion of restaurants that currently offer rewards programs
Restaurant Readiness Index - December 2017
Inside the December study:
The Restaurant Readiness Index- 61 percent: Share of QSRs that use cloud-based POS systems
- 76 percent: Portion of QSRs providing in-store offers and promotions
- 39 percent: Share of QSRs that have mobile apps
Restaurant Readiness Index - October 2018
Inside the October study:
The Restaurant Readiness Index- 62 percent: Share of QSR customers who say digital innovations would make them more likely to visit QSRs in the future
- 84 percent: Portion of QSR customers who report having positive overall experiences with ordering online or via app
- 13 percent: Share of QSR customers who pay in person with self-service kiosks
Restaurant Readiness Index - April 2018
Inside the April study:
The Restaurant Readiness Index- 38: The average Restaurant Readiness Index score in Q3 2017
- 37 percent: Share of restaurants that have implemented self-service kiosks at their brick-and-mortar locations
- 36 percent: Portion of coffee and tea shops that accept digital wallet payments
Restaurant Readiness Index - December 2018
Inside this December Study
RESTAURANT READINESS Study- 65% of QSR managers believe using apps to place orders delivers a positive customer experience
- 92% of customers consider using an app to place a QSR order offers a positive experience
- 3% of QSR managers say self-service kiosks are the most common way consumers place orders
