Restaurant Readiness Index

Restaurant Readiness

The PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, is designed to analyze how QSRs are doing when it comes to innovation. Namely, are they being innovative and are technological features enhancing customer experiences? To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains, in 10 different segments and two groups of restaurants. The bulk of the sample includes 172 restaurants that range from eight to 2,630 locations.


Eighty-seven percent of customers used cash or card to pay for their orders

Seventy-four percent of customers reported having positive experiences with self-service kiosks at QSRs
Thirteen percent of customers used self-service kiosks to place orders at QSRs

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