Restaurant Readiness Index

Restaurant Readiness

The PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, is designed to analyze how QSRs are doing when it comes to innovation. Namely, are they being innovative and are technological features enhancing customer experiences? To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains, in 10 different segments and two groups of restaurants. The bulk of the sample includes 172 restaurants that range from eight to 2,630 locations.


Fifteen percent of QSRs accept digital wallet payments.

The average Index score for merchants was 38.7 out of 100, a slight increase from the December Index’s 38.0.

Soup/Salad/Bowl sellers were the highest-rated QSR category, with an average Index score of 58 out of 100, while Frozen Dessert merchants performed the worst, finishing with an average of just 23 out of 100.

Ninety-seven percent of the Index’s Top 20 merchants offered in-store events and 83 percent offered in-store inventory updates, compared to just 39 percent and 50 percent of the Bottom 20 merchants, respectively.

Sixty-one percent of QSRs now use cloud-based POS systems.

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