Restaurant Readiness Index

Restaurant Readiness

The PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, is designed to analyze how QSRs are doing when it comes to innovation. Namely, are they being innovative and are technological features enhancing customer experiences? To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains, in 10 different segments and two groups of restaurants. The bulk of the sample includes 172 restaurants that range from eight to 2,630 locations.


The average Index score was 38 out of 100.

53 percent of QSRs use cloud-based POS systems.

74.1 percent of QSR’s offer in-store promotions.

Soup/Salad sellers had the highest average scores (50 out of 100), while frozen dessert distributors did the worst (26 out of 100).

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