The PYMNTS Restaurant Readiness Index, a Bypass and Bank of America Merchant Services collaboration, is designed to analyze how QSRs are doing when it comes to innovation. Are they innovating, and are technological features enhancing customers’ experiences? The latest index examines 400 QSR managers’ responses to find the answer.
Inside this December Study
- 65% of QSR managers believe using apps to place orders delivers a positive customer experience
- 92% of customers consider using an app to place a QSR order offers a positive experience
- 3% of QSR managers say self-service kiosks are the most common way consumers place orders