Retail Innovation Readiness Index

Retail Innovation Readiness

The Retail Innovation Readiness Index, powered by AEVI, offers a firsthand account of what drives retailers to invest in or forgo certain innovations. PYMNTS surveyed more than 600 retailers across three different sectors to gauge retailers' innovation readiness.

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Inside the February Index

  • 61.7 percent of merchants said customer loyalty was their top reason for innovating
  • 44.0 percent of merchants are very interested in smart POS systems, although many have yet to implement them
  • Only 37.6 percent of merchants in the health and beauty segment report having a website
view the series