Customer Retention

Subscription Businesses Want Better Tools to Reverse the Churn Trend
Subscription Businesses Want Better Tools to Reverse the Churn Trend
February 17, 2023  |  Subscriptions

“A failed payment disrupts the connection and trust between the subscription provider and the subscriber,” Vindicia Head of Customer Success Meena Srinivasan told PYMNTS. Get...

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The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
December 29, 2022  |  Retail

Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. Get the Full Story Complete the form to unlock this...

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BloomsyBox Turns Flower Subscriptions Into an Essential Consumer Purchase
BloomsyBox Turns Flower Subscriptions Into an Essential Consumer Purchase
September 26, 2022  |  Subscription Commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Measuring and Improving Customer Satisfaction Through Behavioral Analytics
Measuring and Improving Customer Satisfaction Through Behavioral Analytics
December 29, 2021  |  Authentication

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
For Subscription Businesses, Fewer Failed Payments Means Better Customer Retention
October 15, 2021  |  Subscription Commerce

Subscription businesses know that if a payment is failing, it’s bad for them and bad for the customer, though many may not realize just how bad...

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Credit Union Members Say Trust Is More Important Than Physical Branch Locations Now
Credit Union Members Say Trust Is More Important Than Physical Branch Locations Now
August 04, 2021  |  Credit Unions

As Chuck Fagan, president and CEO of PSCU, told Karen Webster, credit unions (CUs) are moving beyond the “fast follower” designation and toward real innovation...

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Data Makes Road To Effective Subscription Management Easy To Travel
Data Makes Road To Effective Subscription Management Easy To Travel
April 06, 2021  |  Subscriptions

Given the shocking number of things one can purchase on a subscription, it seems safe to say that the secret to subscriptions isn’t just the...

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The Digital Payments Preferences That Cross The Generational Divide
The Digital Payments Preferences That Cross The Generational Divide
September 03, 2020  |  Digital Payments

Cash will always have a place among consumers — but its use is dwindling. Only 26 percent of all consumer payments are made in the...

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FIs: Build For A Digital Future Or Lose Customers
FIs: Build For A Digital Future Or Lose Customers
June 04, 2020  |  Digital Payments

The degree to which consumers’ lives have gone digital over the past two or three months can’t be overstated. Get the Full Story Complete the...

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