Customer Retention

The Digital Payments Preferences That Cross The Generational Divide

The Digital Payments Preferences That Cross The Generational Divide
The Digital Payments Preferences That Cross The Generational Divide
September 03, 2020  |  Digital Payments

Cash will always have a place among consumers — but its use is dwindling. Only 26 percent of all consumer payments are made in the...

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FIs: Build For A Digital Future Or Lose Customers
FIs: Build For A Digital Future Or Lose Customers
June 04, 2020  |  Digital Payments

The degree to which consumers’ lives have gone digital over the past two or three months can’t be overstated. Get the Full Story Complete the...

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Customer Retention Rules Reopening Strategies
Customer Retention Rules Reopening Strategies
May 15, 2020  |  Retail

Customer loyalty continues to be a recurring theme this week as retailers look to reopen and the latest monthly sales report shows another double-digit plunge....

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Why Retailers Must Focus On Retention In Post-Pandemic Economy
Why Retailers Must Focus On Retention In Post-Pandemic Economy
May 13, 2020  |  Retail

When there’s less competition and an unforeseen number of customers, it’s time to step up customer strategy. That will be the case in most every...

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Jimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot
Jimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot
December 09, 2019  |  Loyalty & Rewards

Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Get the Full Story Complete the form to unlock this...

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New Data: How Subscription Box Merchants Can Contend In The Amazon Age
New Data: How Subscription Box Merchants Can Contend In The Amazon Age
November 11, 2019  |  Subscriptions

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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The Vitamin Shoppe On Offering Subscriptions At The POS
The Vitamin Shoppe On Offering Subscriptions At The POS
November 08, 2019  |  Subscriptions

The subscription commerce market has grown by more than 100 percent each year for the past five years. While many businesses are wholly built on...

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Moving Credit Unions From In The Wallet To Top Of Wallet
Moving Credit Unions From In The Wallet To Top Of Wallet
August 28, 2019  |  Credit Unions

Among the most exciting trends of the last two decades is the evolution of payments from a focus on transactions to a strategic driver of...

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