Customer loyalty continues to be a recurring theme this week as retailers look to reopen and the latest monthly sales report shows another double-digit plunge....
When there’s less competition and an unforeseen number of customers, it’s time to step up customer strategy. That will be the case in most every...
Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Freaky Fast Reward, now available nationwide, was tested earlier this...
Consumers can access a wide range of retail products through subscription boxes, including meal kits, pet supplies and beauty items — to name a few...
The subscription commerce market has grown by more than 100 percent each year for the past five years. While many businesses are wholly built on...
Among the most exciting trends of the last two decades is the evolution of payments from a focus on transactions to a strategic driver of...
The problem with customer retention in an era when consumers are easily distracted and pulled away isn’t that brands aren’t trying, or even that they...
It started in the early 1980s: The nation began to repent for what was commonly viewed as the shabby treatment of Vietnam War veterans. It...