digital shopping

When Customer Service Underdelivers, Merchants Risk Consumer Rage
When Customer Service Underdelivers, Merchants Risk Consumer Rage
March 07, 2023  |  Consumer Insights

There’s a crisis in customer satisfaction, and brands that get it are likely to come out on top. The Wall Street Journal (WSJ)reported Tuesday (March...

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Contactless Cards Dominate in UK as Mobile Wallets Poised to Increase
Contactless Cards Dominate in UK as Mobile Wallets Poised to Increase
March 02, 2023  |  Payment Methods

Contactless card usage is firmly entrenched in the U.K. and goes as far back as 2007, when the popular OnePulse was launched. In fact, recent...

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Merchants’ Best Consumer-Facing Features May Be the Ones They Already Have
Merchants’ Best Consumer-Facing Features May Be the Ones They Already Have
January 25, 2023  |  Retail

Retailers’ customer loyalty offerings may be as much a matter of positioning and promotion as of investing in new digital features. The Power of Digital...

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UK Shoppers’ Preference for At-Home Delivery Is 10% Stronger Than Average
UK Shoppers’ Preference for At-Home Delivery Is 10% Stronger Than Average
November 17, 2022  |  Delivery

In this age of convenience, options such as at-home delivery that enable consumers to save time and costs by easily comparing prices between brands continue...

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Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
Data brief: U.K. Consumers Encounter 11% More Shopping Friction Than the Average Consumer
August 22, 2022  |  Consumer Insights

Merchants in the U.K. need to step up their game when it comes to providing customers with the cross-channel and digital shopping features that can...

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Merchants’ Digital Shopping Features Losing Fight Against Friction in Mexico
Merchants’ Digital Shopping Features Losing Fight Against Friction in Mexico
August 22, 2022  |  Shopping

Smartphones are front and center of the retail conversation in Mexico. Local shoppers use their phones at nearly every point throughout their in-store and online...

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New Data: Mobile Shopping Still Underutilized by UK Consumers Despite Merchant Efforts
New Data: Mobile Shopping Still Underutilized by UK Consumers Despite Merchant Efforts
August 03, 2022  |  Shopping

United Kingdom shoppers have yet to fully realize the power of the smartphone, as brick-and-mortar shoppers in the country use smartphones 16% less than consumers...

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UAE-Based SMBs Generate 46% of Sales on Digital Platforms, Lowest in 6-Country Study
UAE-Based SMBs Generate 46% of Sales on Digital Platforms, Lowest in 6-Country Study
May 03, 2022  |  SMBs

Digital platforms play a key role in the increasingly connected global economy, enabling businesses across all sectors to reach more potential customers both at home...

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Post-Purchase Platform Narvar Launches Home Pickup
Post-Purchase Platform Narvar Launches Home Pickup
March 07, 2022  |  Retail

Post-purchase platform Narvar has launched Home Pickup, a “carrier agnostic” return service that lets shoppers schedule a courier to pickup return packages from their homes....

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