Hawk AI How Fraud Fears Impact FIs Adoption of Faster Payment Solutions February 2024 Banner

AI Driving Layoffs: How Technology is Transforming the Workforce

Artificial intelligence (AI) is rapidly advancing and transforming industries across the globe. While it promises to enhance productivity and efficiency, there is growing concern about its impact on jobs. Companies like United Parcel Service Inc. (UPS) and BlackRock Inc. have recently undergone significant layoffs, according to Bloomberg, with AI playing a role in these workforce reductions. However, many companies are hesitant to directly link technology with job cuts, instead focusing on the positive aspects of AI implementation.

UPS, a prominent logistics company, recently experienced the largest layoffs in its 116-year history. CEO Carol Tomé acknowledged that new technologies, including AI, played a part in these job reductions. For instance, machine learning enables salespeople to create proposals without relying on pricing experts for guidance. Despite this, a UPS spokesperson clarified that AI is not replacing workers, and the company did not explicitly connect AI to the permanent layoffs during its earnings call.

Similarly, BlackRock Inc., an asset management firm, announced layoffs of approximately 600 employees. In a memo to staff, CEO Larry Fink and President Rob Kapito attributed the cuts to industry shifts and the transformative potential of new technologies, including AI. However, they did not explicitly state that AI was the reason for the job reductions. The memo also mentioned that the company expects to expand certain areas of its business, resulting in a larger staff by the end of the year.

Estimating the true impact of AI on job cuts is challenging. According to outplacement firm Challenger, Gray & Christmas Inc., U.S. companies have announced over 4,600 job cuts since May, either to free up resources for hiring individuals with AI expertise or because AI technology replaced certain tasks. However, this estimate is believed to be an undercount of the actual number of job losses. Senior Vice President Andrew Challenger suggests that many companies prefer to keep these layoffs under the radar, as publicizing them often leads to negative media attention.

IBM made headlines when CEO Arvind Krishna stated that the company planned to pause hiring for positions that could potentially be replaced by AI. However, an IBM spokesperson clarified that the company does not have a hiring freeze and intends to maintain its headcount level this year. This example highlights how companies may choose to quietly reduce their workforce without making explicit announcements.

Most AI-related job cuts have occurred in the tech industry, according to Challenger’s analysis. Companies like Chegg and Stack Overflow, which provide online assistance, downsized their staff after their businesses were directly affected by AI products. On the other hand, companies like Dropbox shifted their focus towards AI, resulting in layoffs to make room for new hires with AI skill sets.

Several companies, including Klarna Inc. and Duolingo Inc., have indirectly linked AI to their job reduction strategies. Klarna’s CEO Sebastian Siemiatkowski mentioned that tools like OpenAI’s ChatGPT have reduced the time required for certain tasks, leading to a decreased need for additional hires. Duolingo chose not to renew contracts for about 10% of its contractors, citing a reduced need for their services, partially attributed to AI. However, both companies clarified that these job reductions were not direct replacements with AI, as their full-time employees and contractors still utilize the technology in their work.

While some executives, such as Elon Musk, have warned about the potential elimination of jobs due to AI, many companies prefer to emphasize the positive aspects of AI implementation. They often highlight the notion of augmentation, aiming to make employees more effective and efficient with the help of AI. However, the reality is that AI can now enable one person to perform the work of multiple individuals, leading to workforce reductions in certain scenarios.

AI is undoubtedly transforming the workforce, and companies are navigating the delicate balance between leveraging technology for increased productivity and managing the potential job cuts associated with AI implementation. As AI continues to advance, it is crucial for businesses to consider the ethical and societal implications of these technological advancements while ensuring a smooth transition for their employees into the future of work.