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AI
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227ChatbotsFacebook Acquires Israeli Hybrid Chatbot Startup Servicefriend
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said...
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1.7KDigital BankingHow Banks Are Using AI, ML To Fight Account Opening Fraud
The threat of a data breach is now an ever-present part of life for customers and the banks that serve them. A...
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1.3KB2B PaymentsDeep Dive: Using AI To Solve The $4.2T Fraud Problem
Global fraud’s price tag reached $4.2 trillion last year. The Securing B2B Payments Report includes a Deep Dive outlining how learning technologies...
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1.4KGoogleGoogle Rolls Out Google Pay, Integrated Payments In India
Google for India recently launched new features and updates to several products, including enhancements to Google Assistant, Pay, Lens and Search, Android...
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2.0KAccounts PayableThe Invoice Innovation That’s On The Roadmap Of 75 Percent Of AP Professionals
Processing invoices is time consuming and costly. The average business requires 14.1 weeks and approval from two to five people in order...
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3.5KDigital BankingHow US Bank Is Using Machine Learning To Tackle Fraud
For FIs, staying secure requires a fundamental shift in how they protect against account opening fraud and synthetic identity theft, says Dominic...
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5.5KDigital BankingU.S. Bank: Machine Learning Is Banks’ Best Bet Against Fraud
Banks lost about $4 billion to account takeover (ATO) fraud attempts last year and the losses are set to further increase as this...
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3.4KB2B PaymentsConstruction Payments: Building The House With Virtual Cards
In today’s highly interconnected ecosystem, businesses rely on many other companies to keep their operations running smoothly. The timeliness of B2B payments...
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1.4KRegulationDeep Dive: Biometrics And New Technologies In A Post-SCA World
SCA in its simplest form requires that customers be identified through methods that fall into at least two of three categories: knowledge,...
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1.6KRestaurant innovationDeep Dive: QSRs Find Their Voice
More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on...
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1.8KAMLDeep Dive: How FinTechs, FIs Can Arm Up Against Fraud
Financial services providers that slack on regulatory compliance and fail to safeguard their operations against money laundering, terrorist financing and other criminal...
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1.6KAppleWhat Apple Fans Are Expecting From Today’s iPhone Event
The big day has finally arrived: the new iPhones (and the rest of Apple’s fall lineup of devices) will finally get their...
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5.0KAMLHow FinTech Apps Can Ace Security
Businesses that fail to comply with anti-money laundering (AML) and know your customer (KYC) regulations risk major regulator fines and irreparable damage...
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1.1KAppleFuture Siri Versions Could Discuss Medical Symptoms
Documents leaked to The Guardian about a future Siri update detail the ability to have a “back-and-forth conversation about health problems,” BGR.com...
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2.2KDisbursementsHow AI, ML Are Revitalizing The Insurance Claims Process
The insurance industry has a reputation for slow procedures and even slower payments, and the claims process still often requires customers to...
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2.2Kcall center commerceCall Centers Move Away From KBA With MFA Solutions
Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled...
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1.7KDisbursementsSpeeding Up Gig Economy Disbursements
Uber drivers and Airbnb hosts expect to be paid instantly, yet insurance claims payouts for their car accidents or home repairs are...
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2.0KNewsTop News In Payments: Instant Payments Spread In The Gig Economy; Contactless Cuts Down On Counterfeit Fraud
Today in the payments news roundup, almost 40 percent of U.S. workers are engaged with the gig economy at some level, and...
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1.5Kcall center commerceTD Bank On How AI, MFA Are Changing Call Centers
Banks are turning to tools like voiceprint tech and fingerprint verification to deliver a personalized, yet secure, experience for customers who use...
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1.8Kcall center commerceBiometrics And Beyond For Call Centers
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied...
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1.8KRidesharingGrab Accelerates AI Expansion With $150M
Grab is planning to earmark $150 million for additional research into artificial intelligence (AI), Bloomberg reported on Thursday (Sept. 5). Over the...
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3.7KDisbursementsHow AI Makes Claims Payouts Faster And Smarter
Seventy percent of gig economy workers are still living paycheck to paycheck, despite pulling in more money than ever. Instant payments and...
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3.0KVoice ActivationHow Amazon Hopes To Make Alexa King Of The Road
When it comes to the household, Amazon’s Alexa rules the roost as America’s favored artificial intelligence (AI)- based voice assistant. It controls...
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2.3KB2B PaymentsThe Cash Flow Connection To Accounts Receivable
Late payments have caught the attention of regulators around the world, and of FinTechs exploring ways to accelerate cash flow for B2B...
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3.0KArtificial IntelligenceMarketplaces Bet That A Picture Is Worth A Thousand Sales
In eCommerce, the right visual images pay dividends when it comes to inducing shoppers toward impulse buys (or at least impulse browsing)...
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3.7Kcall center commerceHow TD Bank Uses Voiceprints To Personalize — And Secure — Call Center Interactions
Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers...
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1.7KSecurity & FraudA Focus On Ad Fraud And Solutions
Experts estimate that total fraud losses in 2018 totaled $3.9 trillion, an increase of 49.5 percent over the last 10 years. Fraud...
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1.7KInternationalIncoming EU Leaders Plan New AI, Data Use Laws
Evidence is being gathered on U.S. big tech companies as the European Commission prepares for new leadership, The Wall Street Journal reported...
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1.8KMobile ApplicationsUsers Question Privacy Policy Of Chinese Face-Swapping App
A Chinese app that lets users convincingly swap their faces with film or TV characters has rapidly become one of the country’s...
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1.4KCredit UnionsCredit Unions Play To Their Strengths To Compete With Large Banks
While financial technology continues to grow more sophisticated, many of these innovations are used solely by the large banks and FIs that...
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1.5KPayments InnovationHow Secondhand Marketplace thredUP Is Using AI To Personalize Shopping
Today’s shoppers can find eCommerce niches for just about anything for which they are hunting, whether they are searching for the lowest...
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1.2KIPOMegvii AI Startup Files For Hong Kong IPO
AI startup Megvii Technology has filed for a public listing on the Hong Kong stock exchange. The Beijing-based company, known for its...
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3.7KCredit UnionsReport: Data Key To Credit Union Member Retention
One of the largest factors that sets credit unions (CUs) apart from large banks and FinTech providers is their emphasis on member...
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2.3KArtificial IntelligenceHow AI Enhances The Customer Experience
Much has been written about artificial intelligence (AI) as the driver of tools for fraud detection and security. What else can it...
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3.1KSecurity & FraudHostinger Web Host Breach Exposed Data Of 14M Customers
All user passwords were reset at web hosting company Hostinger after it discovered a customer database was hacked, reports said on Sunday...
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2.6KThe WeekenderChase Pay Demise And Gut Check On Lending Dominate Week’s News
The PYMNTS Weekender has you covered with any news you might have missed over the past week. Among the stories we ran...
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2.3KAlexaBose’s Portable Home Speaker Compatible With Alexa, Google Assistant
Bose has announced the upcoming launch of the Bose Portable Home Speaker, which boasts a proprietary voice pick-up system that works with...
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3.3KPayments InnovationTrending: Meeting The Millennial Need For AI-Powered Visual Shopping
Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both...
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2.4KGoogleCo-founder Of Google’s AI Lab On Leave Amid Controversy
The co-founder of Google‘s artificial intelligence (AI) lab has been placed on leave due to issues with some of his projects. Mustafa...
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1.6KInvestmentsAI Firm H20 Gets $72.5M In Series D Funding Round
H20.ai, an artificial intelligence (AI) company based out of California, has raised $72.5 million in a Series D funding round, according to...
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2.6KMobile Order AheadDeep Dive: How QSRs Protect Their Loyalty Programs
Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they...
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1.9KMobile Order AheadHow Chipotle Rewards Customers, Not Hackers
Chipotle was among the first QSRs to launch mobile ordering in 2009 and recently expanded its digital offerings to include a loyalty...
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2.3KB2B PaymentsAppZen On The State Of Spend Auditing
Auditing expenses without the aid of technology is an inefficient endeavor — and errors or fraud can slip under the radar. AppZen...
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2.3KInnovationSegway-Ninebot Debuts Self-Driving Electric Scooter
China’s Segway-Ninebot has come up with an answer to everyone’s eScooter charging woes: make one that can drive itself to the charging...
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4.6KSafety and SecurityChatbot Company Sued By Delta Over Data Breach
Delta Airlines Inc. has filed a lawsuit against a firm that powered a chatbot on its website. The lawsuit alleges that [24]7.ai...
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4.1KAuthenticationThe Need For Dynamic PII In The (Delayed) Dawning Of The Age Of SCA
SCA may be facing a longer implementation period, but change is coming, of course. Ekata’s CEO Rob Eleveld tells Karen Webster that...
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2.1KInvestmentsAI Convo Platform Uniphore Gets $51M For Global Growth
Conversation artificial intelligence (AI) company Uniphore, which is a platform to help companies with customer service and data needs, raised $51 million...
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4.9KRetailGroupon Tries To Reach A More Lucrative Consumer Base
Hey, did you hear about Groupon? When was the last time anyone said that to you? No offense against Groupon, the relatively...
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2.7KEarningsBig Tech’s Big Profits For SoftBank
Big tech, big bets and big profits. SoftBank’s first fiscal quarter is a snapshot of a longer-term trend if you go by...
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2.1KPartnerships / AcquisitionsGroupon Buys AI Tool To Offer Text, Chat Bookings
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant...
