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AI
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956NewsPayday Lending, P2P And Innovation Topped The Week’s News
Were you able to keep up with all the news that happened this week? We at PYMNTS are here to make sure...
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1.4KRetailWalmart Bolsters Artificial Intelligence Efforts
Beyond serving as a place to pick up groceries on the evening commute, Walmart is doing a lot of work behind the...
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1.3KRegulationAlibaba’s Ma Worries EU Regulations Will Stifle Tech Innovation
Jack Ma, the Chinese billionaire and founder of Alibaba, expressed concerns technology companies will be harmed by increased regulation coming out of...
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1.5KDigital BankingPayments Remain Key To Customer Service For Bank Of The West
Most consumers look at banking as a time-consuming chore. They have many options to choose from and their loyalty can be fickle,...
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3.1KArtificial IntelligenceCustomer Service’s Future: Humans And Machines In Cahoots
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for...
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2.0KRetailThe Future Of Customer Service Is Humans And Machines Working Together
The robots are coming, and they are going to take our jobs. A simplification, perhaps – but if one were looking to...
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3.3Kcall center commerceCall Centers Get Smarter — Thanks To AI
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone....
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3.0KDigital BankingIs Social Banking The Key To FIs Capturing Gen Z?
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated...
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3.0KVISAVisa Talks AI’s Global Impact
AI’s reality is far from the futuristic fantasies of, say, Minority Report, but, as Visa’s global head of innovation and design Mark...
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2.2KRetailSales From Chatbots Could Reach $112B By 2023
In a report that studied the impact of artificial intelligence (AI) on retail, Juniper Research estimates that retail sales stemming from interactions...
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2.4KB2B PaymentsAI Leads More Than $1B In Funding For B2B Startups
The B2B venture capital (VC) train continues full steam ahead after last week’s lucrative deals. This week, investors placed more than $1...
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2.2KSecurity & FraudStorage App Used Photos To Train Facial Recognition Software
A popular photo app called Ever, which was ostensibly used for cloud storage of photos, has been using customer pictures to train...
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3.3KArtificial IntelligenceMicrosoft, Starbucks Team On AI-Powered Predictive Orders
Starbucks is teaming up with Microsoft on AI-powered projects that will do everything from gathering customer preferences to connecting coffeemakers. This isn’t...
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1.8KInvestmentsFinancial Management Chatbot Plum Raises $4.5M
Plum, a FinTech chatbot app created to help people manage money, has raised $4.5 million in a funding round, reaching a total...
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4.6KRetailRetailers Are Getting Smarter About Artificial Intelligence
As artificial intelligence (AI) moves from theory to reality – a slow and uneven effort, but a real trend – retailers are...
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2.0KRetailHow Digital Disruptors Are Taking On The QSR Drive-Thru
Some digital innovators reinvent old processes to make them more efficient. Daniel McCann, who started restaurant customer engagement platform 5thru, for instance,...
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2.5KInnovationCiti Rolls Out AI-Powered Risk Analytics Scoring Engine
Citi announced on Monday (April 29) the launch of NextGen, its artificial intelligence-powered risk analytics scoring engine. In a press release, Citi...
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1.4KArtificial IntelligenceAI Law Enforcement Tools Could Be Inaccurate
A research group revealed that it has discovered “serious shortcomings” in the predictive tools used by law enforcement agencies. Law enforcement agencies...
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2.0KWalmart Amazon whole paycheckThe Whole Paycheck Tracker: One-Day Shipping, Online Pharmacy And AI-Enabled Stores
In the race for the consumer’s whole paycheck, Amazon was the busier runner this week with a host of announcements on quarterly...
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4.3KInnovationHow To Move Past Artificial Intelligence #Fails
The story of artificial intelligence to this point – at least when it comes to financial institutions – is arguably more about failure...
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2.9KRetailWalmart Pilots In-Store AI Tech
To provide a more enjoyable shopping experience and control costs, Walmart is testing ways to digitize its brick-and-mortar stores. The retailer is...
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2.4KB2B PaymentsHospital ERPs Find Promise In The Cloud
Cloud technology is relatively old, considering the pace of innovation in the back office. However, that doesn’t mean every business has taken...
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2.7KInvestmentsIntellimize Raises $8M To Expand AI Platform To Offer Personalized Web Pages
Intellimize, a startup that relies on artificial intelligence (AI) to autonomously personalize web pages for visitors, raised $8 million in venture funding....
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3.1KFacebookFacebook Developing Voice Assistant
Social media giant Facebook is developing an artificial intelligence (AI)-powered voice assistant in the vein of Amazon’s Alexa or Apple’s Siri, according...
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4.1KAlternative FinancesWhy AI Risk Tech And Banks Could Be A Match Made In Heaven
While most CEO stories are about having founded a firm to solve a problem, Upstart CEO Dave Girouard and his team of...
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2.7KRegulationLawmakers Seek New Regs Aimed At Tech Algo Biases
U.S. lawmakers have proposed a bill that would make tech companies detect and remove any discriminatory biases found in their technologies. The...
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1.0KInvestmentsKeyMe Raises $50M In Growth Funding For Key Duplication Kiosks
KeyMe, the robotics and artificial intelligence (AI) company catering to the locksmith industry, announced on Wednesday (April 10) that it raised $50...
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6.5KArtificial IntelligenceAI Enters The FI Fast Lane
It’s hard to find fault with one of the latest tests of artificial intelligence (AI). Medical diagnostic technology built by Google and a...
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2.5KArtificial IntelligenceAustralian Finance Regs Look To AI For Compliance
Australian financial regulators are feeling pressure to ensure financial institutions treat customers properly and have turned to artificial intelligence (AI) in an...
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3.1KInnovationAI Expert Arrives At Apple’s Special Projects Group
Amid Apple’s efforts to bolster its hardware and software with artificial intelligence (AI), an expert in the field has joined the tech...
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2.4KGoogleGoogle AI Ethics Council Set Back By Staff Petition
As Google pursues deals for cloud computing, the tech company formed a council to handle artificial intelligence (AI) challenges. The council is...
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3.3KGoogleGoogle CEO, Trump Discuss Gov’t Cooperation
Google CEO Sundar Pichai met with President Donald Trump on Wednesday (March 27) to discuss the tech company’s dealings with the U.S....
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7.5KArtificial IntelligenceCan AI Turn Banks Into FinTech Firms?
There are no incumbent banks that are not paying attention to what the challenger banks are doing. What might have been written off even five years...
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4.7KInvestmentsSmartwatch And AI Startup Mobvoi Close To $1B Valuation With Google’s Help
Mobvoi, a China-based artificial intelligence (AI) startup, has almost secured funding to value the company at upwards of $1 billion before an...
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3.2KGoogleGoogle Parent Firm Creates AI Ethics Committee
The rise of artificial intelligence (AI) is giving rise to more questions about its ethical use. Now, Google’s parent company, Alphabet, is...
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3.8KInnovationQSRs Get Smarter With The Help Of AI
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations...
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6.1KPartnerships / AcquisitionsMcDonald’s Buys AI-Personalization Company Dynamic Yield
Dynamic Yield, the artificial intelligence powered personalization platform operator, announced it is being acquired by fast-food chain McDonald’s. In a blog post,...
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4.0KPartnerships / AcquisitionsInfinityAR Is Being Acquired By Alibaba’s Israel Machine Vision Laboratory
InfinityAR, the Israeli mixed reality platform company, announced Monday (March 25) that it’s being acquired by Alibaba’s Israel Machine Vision Laboratory. In...
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4.3KWalmart Amazon whole paycheckThe Amazon/Walmart Whole Paycheck Tracker: The Siren Song of Enhanced Efficiency
Shopping in the early 20th century was not a terribly efficient experience for the consumer. Buying meat was one market, seafood another,...
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2.9KUnattended RetailCatering To Instant Gratification With Automated Retail
Offering two-day delivery is the new standard — yet, even that isn't fast enough for consumers who want to buy products on...
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3.5KRetailArmoire And Building A Fashion Brand That Isn’t A Fashion Brand
Women spend a lot of time shopping for clothes each year — by some estimates some 200 hours, or about 8.3 days....
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7.0KAuthenticationHealthcare’s Cure For Ailing Passwords: Biometrics
The average North American consumer is projected to have access to 13 networked devices by 2021, while the typical global user will...
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6.7KSecurity & FraudFaster Payments, Faster Fraudsters
The following Deep Dive takes an in-depth look at how real-time payments and P2P services are enabling faster transactions for users and...
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6.1Kcall center commerceThe Kinder, Gentler AI-Powered Call Center
When it comes to interacting with call centers, consumers have become increasingly comfortable with automation. In fact, customers are starting to chafe...
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4.2KAMLDeep Dive: An Automated Approach To The $2T Global Money Laundering Problem
The term “money laundering” is believed to have originated as a result of infamous Chicago gangster Al Capone’s habit of channeling criminally...
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2.8KArtificial Intelligence
China Sneaks Up On US In AI Research Race
A new report has revealed that China is gaining ground on the U.S. in artificial intelligence (AI) research. Seattle-based Allen Institute for...
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2.9KAppleApple Buys ML Co Laserlike To Enhance Siri
Apple has acquired machine learning startup Laserlike to boost its artificial intelligence (AI) efforts, including Siri. According to The Information, the acquisition,...
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4.4KDigital BankingHow Wells Fargo Uses AI, Biometrics To Fight Money Laundering
With fraud attempts continually on the rise around the world, financial institutions have their work cut out for them. They must remain...
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9.8KDigital BankingHow Wells Fargo Uses AI, Biometrics To Fight Money Laundering
Digital banking customers of today aren’t looking for the bank with the newest features — they’re looking for the bank that can...
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5.8KPartnerships / AcquisitionsComcast Buys AI Cybersecurity Firm BluVector
Comcast announced Monday (March 4) that it has acquired BluVector, a company that uses advanced artificial intelligence and machine learning to provide...
