Sections
AI
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1.2KArtificial IntelligenceUber Debuts Conversational AI Dev Platform
Uber AI, the ride-hailing company’s artificial intelligence division, has released an open-source AI platform called the Plato Research Dialogue System, according to...
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1.6KInnovationCan AI Help Fix A Broken AML System?
Criminals are not the only elements that can vex financial institutions when it comes to protecting against money laundering. False positives —...
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1.9KCommerceAre Consumers Ready For Chatbot Customer Service?
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other...
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1.2Kcall center commerceHow Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to...
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3.8KFraud PreventionAI That ‘Thinks’ Like A Fraud Analyst
Businesses evolve and so does fraud. The data is out there to help separate good transactions from bad, but not all data...
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2.6Kcall center commerceHow Delta’s Customer Service Is Riding An AI Tailwind
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent...
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3.3KAuthenticationThe Future Of Compliance: Using Data Better
In the pre-digital age of financial services, AML/KYC was a very slow process. The government would put out their lists of sanctioned...
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2.3KFraud PreventionWhy AI Is Social Media Fraud’s New Best Friend
It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer...
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2.0KB2B PaymentsTech Stumbles As Banks’ Compliance Pressure Rises
When reports last week in the Financial Times (FT) highlighted the thousands of offshore bank accounts frozen by Lloyds Banking Group, the...
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3.1KFraud PreventionCiti On The Art And Science Of Detecting B2B Outlier Payments
Citi has unveiled its Payment Outlier Detection system, which helps corporates find anomalies in payment flows, cutting down on fraud and false...
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1.8KDigital BankingDeep Dive: How Biometrics And AI Are Improving Banks’ Customer Experiences
Passwords are increasingly vulnerable in today’s day and age. Hacks and data breaches have become all too common, with fraudsters turning to...
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3.5KDigital BankingEastern Labs Brings Innovation To Four Generations’ Needs
Millennials have particular banking needs — but, of course, so do the baby boomer, Gen X and Gen Z generations. That puts...
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1.9KB2B PaymentsMore Suppliers Want Earlier Payment: Taulia
More B2B suppliers are urging their corporate customers to pay invoices early for an early payment discount, according to a new survey...
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2.2KFraud PreventionKount Launches New AI Tool To Detect Fraud
Digital fraud prevention company Kount has launched a new artificial intelligence (AI)-driven solution to enhance payments fraud prevention. The company said this...
- 3.3KDigital Banking
Delivering A Generation-Bridging Banking Experience
As consumers rely on digital channels to fill more complex financial needs, identity verification is crucial in the world of banking. Fraudsters...
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3.1KPayments InnovationPayments Execs Weigh In On Innovation For The Roaring 2020s
The 2010s are almost over — get ready for the 2020s. PYMNTS queried 29 payments execs to get a sense of the...
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3.5KRetailAutomated Retail’s ‘Fast And Frictionless’ Ambitions
Automation is critical in helping retailers offer a fast and frictionless commerce experience. John Clarke, chief innovation officer and co-founder at Worldnet Payments,...
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1.8KNewsCrypto’s Grand Stage To Sizzle (Or Fizzle)?
Bitcoin, move over. There’s a new digital coin of the realm. Or maybe not. Maybe it all takes off. Or maybe not....
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1.6KMobile ApplicationsHopper Now Offering Direct Hotel Booking
Hopper has announced that more than 270,000 hotels in over 200 countries and territories across 1,600 major cities are now available to...
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2.4KBankingFor FI Account Openings, Serving The ‘Segment Of One’
A disconnect looms in financial services, one that can doom relationships between financial institutions (FIs) and customers from the beginning. Studies have...
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1.3KCredit UnionsWhy Social Data Is Key To Personalizing The CU Experience
Whether they're approving loan applications or targeting products and services, CUs are increasingly relying on data analytics to help with everyday decisions....
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1.9KeCommerceShopify Launches AI Fulfillment Network For DTC Sellers
Shopify, an eCommerce company, has announced a number of products and services meant to enhance merchant experience with the company, according to...
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7.8KVISAVisa, AI And The $25B Fraudsters Never Got
Cybercrime is both pervasive and expensive, as modern problems go. According to reports, citing the University of Maryland, there is an attempted...
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1.3KRetailHow To Introduce The World To AI-Assisted Cooking
The wonders of AI and learning algorithms are often touted at length in the payments and commerce industry. With the transformative power...
- 2.9KArtificial Intelligence
Visa’s McSherry On Responsible AI
An AI-driven model offers users great power when it comes to handling data, making sense of seemingly far-flung information. But there also...
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3.1KIntelligence of ThingsThe Case For Federal IoT Regulations
Smart technology is unlocking supply chain efficiencies, providing emergency alerts and much more. But despite intelligence of things (IoT) solutions being put...
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3.5KSecurity & FraudBNY Mellon’s AI-Based Fraud Detection Initiative
With the speed and volume of digital transactions increasing every year, fraudsters have become better at concealing their tracks. Hunting cybercriminals has...
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2.5KAuthenticationDeep Dive: Striking A Balance In Digital ID Security
Digital identification technology continues to advance, bringing both benefits and drawbacks. It’s undeniably advantageous to the world economy, with a recent study...
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4.9KSecurity & FraudBNY Mellon’s AI Fix For Reducing False-Positives
With 83 percent of consumers in the U.S. owning laptops and 91 percent owning mobile devices, there’s never been greater opportunity for...
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2.4KArtificial IntelligenceWhy Aren’t More FIs Using AI To Fight Fraud?
Payment fraud is an ideal use case for machine learning and artificial intelligence (AI), and has been used by financial institutions (FIs)...
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2.0KBiometricsSmart Glasses Firm Vuzix Launches AI-Powered Facial Recognition
Smart glasses company Vuzix has developed eyewear with artificial intelligence (AI)-powered technology that can recognize faces in a crowd, according to a...
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2.5KInnovationMicrosoft To Boost ‘Power Platform’ With AI, Blockchain
Microsoft is expected to announce Monday (June 10) enhancements to its Power Platform during its two-day Microsoft Business Applications Summit. According to...
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2.4KToday In DataOld Payments Problems, New Solutions
While the digital age has supplied any number of new solutions to problems, many of those problems still persist. Thieves target retailers,...
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2.2KAmazonAmazon Tests Scout Delivery Robot
Amazon has created detailed virtual maps to train the company’s new Scout delivery robot. Scout VP Sean Scott told The Verge that...
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2.2KBank RegulationIMF’s Lagarde Raises Concerns Over Big Tech’s FinServ Push
International Monetary Fund Managing Director Christine Lagarde issued a warning over the weekend about the impact artificial intelligence may have on the...
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2.4KB2B PaymentsNewly Funded B2B Startups Tap The Power Of Data
This week’s B2B Venture Capital roundup is all about data. With a total of $388 million raised this week, newly funded startups...
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1.9KDisbursementsThe Case For Freeing Up $190B In Security Deposits
For most renters, coughing up a cash-based security deposit means parting ways with that money for the duration of the lease. Now,...
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1.5KAlexaAlexa Conversations To Get More Natural
Amazon has announced the launch of Alexa Conversations, a new deep learning-based approach that developers can use for creating natural voice experiences...
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2.4KInvestmentsAI Chip Startup Attracts Bill Gates, Khosrowshahi In $9M Round
A next-generation artificial intelligence (AI) chip startup called Luminous has raised $9 million in a seed funding round and attracted investors like...
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4.5KArtificial IntelligenceWhy AI Is MIA In Most FI Fraud Departments
In the old days, forged checks were the biggest problems that bank fraud departments had to manage. Today, financial institutions (FIs) face...
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3.5KMobile Order AheadHow QSRs Balance Security With A Great Order-Ahead Experience
Mobile ordering is more popular than ever. In 2018, the volume of orders placed through mobile apps went up by 130...
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3.2KMastercardWhy Mastercard Put Voice-AI Ordering On The QSR Menu
It has happened to most consumers at least once. One pulls into a fast food establishment’s drive-through lane, scans an extensive menu...
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1.7KSafety and SecurityAlexa Users Can Now Delete Voice Recordings
Amazon announced on Wednesday (May 29) an easier way for users to delete voice recordings on all Alexa-enabled devices, responding to the...
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3.2KArtificial IntelligenceErica — BoA’s AI Assistant — Hits 7M Users
Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million...
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4.5KVISAVisa CyberSource: AI’s Role Is To ‘Predict’ — Not To ‘Know’
Marvin Minsky, cognitive scientist and co-founder of MIT’s AI lab, said decades ago that computers can only do what we tell them...
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2.6KGig EconomyCustomer Service Can Be A Competitive Advantage For Digital Platforms
The crux of the Payments and The Platform Economy Playbook is that with 162 million workers in the U.S. and Europe currently...
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2.2KPartnerships / AcquisitionsAI Search Startup SearchSpring Sold To Scaleworks
Scaleworks, a private equity firm focused on acquiring startups, inked a deal to acquire SearchSpring, an artificial intelligence (AI) eCommerce company. VentureBeat,...
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3.4KB2B PaymentsBill.com Debuts AI Business Payments Platform
Corporate payments technology firm Bill.com is rolling out a new platform designed to deploy artificial intelligence (AI) for automated workflows. In an...
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2.2KArtificial IntelligenceSenators Propose $2.2B AI Investment
Two senators have proposed new legislation that would allocate $2.2 billion toward federal research and development (R&D), and create a national artificial...
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2.5KInvestmentsAI-Driven Sales Startup People.ai Raises $60M In Funding Round
An artificial intelligence (AI)-driven predictive sales startup called People.ai has raised $60 million in a funding round, and has attracted some of...
