When times get tough, overstretched consumers must sometimes make hard decisions about which bills to pay first — and which ones to leave unpaid. Although it is well known that the importance of affected services is a critical differentiator in this decision-making process, another factor has...
The ability to use previously stored credentials to make seamless payments has changed modern commerce: Our research found that 80% of consumers have saved their payment information via merchant websites, apps or digital wallets. Shoppers want a frictionless checkout experience, and most of them trust...
Every month, the typical United States bill-payer must track and pay a staggering number of bills, dealing with numerous accounts and billers, each with varying due dates and payment process requirements. This scattershot approach to bill payments has been the status quo for many years,...
Young consumers expect everything faster. — Millennials outdistanced baby boomers for the first time in 2020 as the age group buying the most new cars, accounting for 32% of new car purchases. Sixty-eight percent of consumers under the age of 30 anticipated buying or leasing...
75% of car buyers favor brands that offer rewards, with a similar percentage (74%) favoring digital payments. In the latest edition of the "Expanding Payments Choice Playbook Series," PYMNTS examines the critical role digital rewards and incentives now play in facilitating a true end-to-end digital...
Auto companies and dealers can no longer depend on direct customer interactions in the showroom to build rapport and keep customers interested. Digital is already dominant, accounting for 72% of automotive customer interactions, and that percentage is expected to grow. At the same time, 75%...
A survey of companies across Latin and North America found that more than half paid regulatory fines or otherwise suffered financially in the past year due to unmitigated compliance risks. Between fines and fraud, which 71% reported experiencing issues with, respondents saw average profit losses...
One of the first steps in compliance is simply verifying the customer’s identity, according to Bert Friedman, vice president of compliance at Nearside. As a provider of small business banking products, Nearside supplies the data control and security that enables its customers to be verified when conducting...
As the digital transformation brings the world closer together, many companies anticipate that both the complexity of regulations and the efforts by governments to enforce them will increase in the coming years. Companies that want to stay competitive and expand into global markets to find...
