CALL CENTER COMMERCE
The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.
Call Center Commerce Tracker™ - SEPTEMBER 2018
INSIDE THE TRACKER
Notable headlines and trends from around the call center space, including the latest news on customer authentication solutions and government use of IVR for revenue collection
An interview with Allstate on using AI to quickly onboard call center agents
A provider directory featuring 70 of the top players in the space