Call Center Commerce


The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.

Call Center Commerce Tracker™ - January 2018

Inside the January Tracker

Notable headlines and trends from around the call center space, including the latest news on an increase of fraud attacks targeting call centers.

An interview with Gary Praznik, senior vice president and chief operating officer of call center manager iQor.

A directory with 50 of the top players in the space.

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