CALL CENTER COMMERCE
The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.
Call Center Commerce Tracker™ - JULY 2018
INSIDE THE TRACKER
Notable headlines and trends from around the call center space, including the latest news on customer identification and verification
An interview with Aspect on how call centers are removing the risk of agent fraud with new masking and data security tools and techniques.
A provider directory featuring 60 of the top players in the space