Call Center Commerce

CALL CENTER COMMERCE

The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.

Call Center Commerce Tracker™ - SEPTEMBER 2018

INSIDE THE TRACKER

Notable headlines and trends from around the call center space, including the latest news on customer authentication solutions and government use of IVR for revenue collection

An interview with Allstate on using AI to quickly onboard call center agents

A provider directory featuring 70 of the top players in the space

latest news
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