Call Center Commerce

CALL CENTER COMMERCE

The Call Center Commerce Tracker™ provides monthly coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the call center ecosystem’s key players.

INSIDE THE TRACKER

Notable headlines and trends from around the call center space, including the latest on Mastercard’s approach to payments security

An interview with Julia Lowd, director of customer operations for robo-adviser Betterment, on how the firm is combining its trademark automation with its human customer service team

A provider directory featuring 80 of the top players in the space, including 10 additions

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