Call Center Commerce


The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.

Call Center Commerce Tracker™ - NOVEMBER 2018


Notable headlines and trends from around the call center space, including the latest on new solutions for biometric customer authentication solutions and shielding sensitive payment information.

An interview with Mike Shay, senior vice president of global member services for TechStyle Fashion Group, on leveraging human agents, AI, ML and other digital tools to better serve customers.

A provider directory featuring 80 of the top players in the space, including 10 additions.

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