Call Center Commerce


The PYMNTS Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.

Call Center Commerce Tracker™ - November 2017

Inside the November Tracker

Notable headlines and trends from around the call center space, including the latest news on an increase of fraud attacks targeting call centers.

An interview with Jeannie Sugaoka, senior vice president of support services at Silicon Valley-based Technology Credit Union, who discussed the rapidly changing call center industry.

A directory with 40 of the top players in the space.

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