CALL CENTER COMMERCE
The Call Center Commerce Tracker™, powered by IntraNext Systems, serves as a monthly framework for the space, providing coverage of the most recent call center commerce news and trends. The Tracker also includes a provider directory highlighting the key players comprising the call center ecosystem.
Call Center Commerce Tracker™ - MARCH 2018
INSIDE THE MARCH TRACKER
Notable headlines and trends from around the call center space, including the latest news on fraud attacks targeting call centers
An interview with Chris Bauserman, vice president of product and segment marketing for call center solutions provider NICE inContact, on artificial intelligence’s impact on call centers
A provider directory featuring 50 of the top players in the space