Consumers worldwide are reconsidering the way they do everything from pay bills to meet their job responsibilities in the aftermath of the global health crisis, as remote, virtual-first interactions have become the norm for many workers. Many individuals are also considering participating in the gig...
Consumers worldwide continue to adjust how they shop, pay for daily purchases and interact with their financial institutions (FIs) during the pandemic. Ninety-three percent of consumers globally report being interested in tapping at least one emerging payment method to meet their financial needs, for example....
More than half of young Brazilian consumers are now neobank customers, and legacy FIs are rethinking how to engage with this key demographic. Banco do Brasil’s Neudson Freitas explains why the local banks are turning to “super apps” and open finance to win them over.
Online travel sales stood as one of the pre-pandemic mainstays of the travel industry in Latin America, but the sector also was one of those hardest-hit by the crisis. Travel represented about half of Central America’s eCommerce before the pandemic, but it has dropped to as little as...
Engaging and retaining the loyalty of younger consumers such as millennials and Generation Z is becoming a top priority for the world’s financial institutions (FIs) and retailers as these generations come to capture wider spending power. One recent study found Gen Z consumers within the...
Latin American consumers are ready to tour and travel once again, only now they insist on taking digital and mobile payments along for the ride. In the Global Merchants’ Guide To Latin America, Jessy Caiado, co-founder of Peruvian dining tour company Exquisito Perú, explains how...
The travel industry was a growing source of income, jobs and prosperity in Latin America before the pandemic hit in early 2020. The health crisis severely disrupted this growth, however, with the industry suffering crushing losses. Latin America is the fourth-most important region in the...
The global health crisis prompted consumers worldwide to experiment with new hobbies and consume new media. Extra time at home, as well as limits on in-person shopping, led to a surge in subscriptions for everything from video and music streaming services to retail, including pet care, dessert...
Consumers in Latin America are trading cable TV for streaming subscriptions, pushing platforms to offer innovative payment experiences to remain competitive. In the Digitizing Payments In Latin America Playbook, Paul Del Pin of streaming and entertainment provider Paramount explains why offering a diverse mix of...
