Today in food commerce, Chick-fil-A trials autonomous delivery, and Grubhub’s parent company looks to sell off the aggregator at a multibillion-dollar loss. Plus, PYMNTS data shows consumers’ desire for tailored eGrocery experiences.
Just Eat Takeaway Mulls Multi-Billion Hit to Unload Grubhub
Food delivery startup Just Eat Takeaway (JET) is considering a multi-billion hit to unload delivery platform Grubhub, which it acquired last year for 5.8 billion pounds ($7.3 billion) and now could sell for as low as 1 billion pounds, The Times reported, citing multiple unnamed sources with insider information.
Grocers Must Offer Personalized eCommerce Experience, Data Reveals
In order to meet the evolving eCommerce expectations of today’s savvy consumers, grocers must harness the power of data analytics to offer online experiences tailored to shoppers’ individual needs and preferences. PYMNTS research reveals that 30% of online shoppers are “very” or “extremely” likely to prefer merchants that offer tailored online shopping experiences.
Chick-fil-A Tests Robotic Sandwich Delivery to Meet Off-Premise Demand
On Tuesday (May 31), Chick-fil-A became the latest major restaurant brand to try out robotic delivery as a way to meet demand in spite of major capacity challenges. Autonomous robot delivery company Refraction announced that it is trialing self-driving vehicle delivery at two of the chicken sandwich quick-service restaurant (QSR) chain’s locations in downtown Austin, Texas.
Transparency Enables Cross-Brand Synergy for Virtual Restaurants
Ahmed Omar, owner of Pizza and Wings Express, an Arizona-based five-location chain that prepares foods for a range of delivery-only brands from plug-and-play virtual brands platform Popchew, speaks with PYMNTS’ about how consumers’ familiarity with ghost kitchens unlocks sales opportunities.
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