Credit Union Tracker
Credit Union – September/October 2023
Inside the September/October Tracker
Credit Union Tracker
- Few technologies have sparked more interest in recent years than cryptocurrency, which hit a worldwide market capitalization of more than $1 trillion in 2023.
- PYMNTS Intelligence explores what members expect from their CUs when it comes to cryptocurrency and why CUs have added cryptocurrencies to their portfolios.
- The rise of CUs implementing new cryptocurrency initiatives could bring significant returns in the next five years if the current market growth persists.
Credit Union – September 2023
Inside the September Tracker
Credit Union Tracker
- The data breach, discovered in June, led to the compromise of CU members’ personal information, including names, Social Security numbers and account numbers.
- Generative AI programs like ChatGPT have made phishing and other fraud techniques not only more effective but also easier to conduct on a larger scale.
- Any fraud prevention technique CUs use must not unduly inconvenience their members, who view seamlessness as equally important.
Credit Union – August 2023
Inside the August Tracker
Credit Union Tracker
- CUs’ market niche has come under threat in recent years as consumers begin to abandon brick-and-mortar banking services in favor of digital banking.
- CUs have hesitated to implement instant payment rails, but FedNow’s direct-to-Fed accounts have made this system more appealing.
- This month’s PYMNTS Intelligence examines why CUs are merging to pool resources and survive in a rapidly changing financial environment.
Credit Union – June 2023
Inside the June Tracker
Credit Union Tracker
- With younger generations having grown increasingly accustomed to digital experiences, an industry insider explains why credit unions should strive to meet this demographic’s needs.
- The University of Hawaii Federal Credit Union partnered with a company to improve its financial literacy tools, while PSCU rolled out a product to help CUs offer BNPL.
- Upward of 80% of financial account holders who self-identified as highly satisfied would be open to switching to another provider for more innovative products and services.
Credit Union – May 2023
Inside the May Tracker
Credit Union Tracker
- An insider explains how CUs can come out on top as lenders in challenging economic times.
- A new CFPB rule requires more small business data reporting from lenders in an effort to detect discrimination and inform regulators and other stakeholders.
- Whether they are considering leaving a CU or another FI, potentially mobile borrowers are motivated by finding the best rates and terms.
Credit Union – April 2023
Inside the April Tracker
Credit Union Tracker
- Developing relationships with legislators to amplify CUs’ voices on regulatory issues is a must to stay competitive, according to California Coast Credit Union President and CEO Todd Lane.
- With the Consumer Financial Protection Bureau’s fate hanging in the balance, there are several new regulations for which credit unions must prepare.
- Regulators are moving to protect consumers on many fronts as credit unions look to avoid an abrupt changeover to open banking.
Credit Union – March 2023
Inside the March Tracker
Credit Union Tracker
- A proactive approach to meeting member financial needs with useful and personalized products, offers and advice can boost loyalty and deepen community ties, according to insiders interviewed by PYMNTS.
- CUs should invest in digital experiences focusing on the individual, not broad market segments, using multiple data streams to gain member insights.
- Those CUs that can ease access for members wherever they are will see increased loyalty and chances for relationships to evolve.
Credit Union – February 2023
Inside the February Tracker
Credit Union Tracker
- Increasing fraud threats mean that CUs must focus on improving their fraud-fighting methods, but an industry insider explains why CUs must balance security with seamlessness.
- Members Trust of the Southwest Federal Credit Union reported a data breach exposing members’ personal information, while Maryland’s Freedom Federal Credit Union announced that some members were cyberattack victims.
- Although fraud is a growing problem, just 27% of CU executives invested in fraud management and anti-money laundering solutions in 2022. Learn how digital solutions can fight fraud and meet member needs.
Credit Union – January 2023
Inside the January Tracker
Credit Union Tracker
- Sumeet Grover, chief digital and marketing officer at Alliant Credit Union, describes how the CU is keeping up with and staying ahead of member demand for innovative and varied payment solutions
- More consumers are going cashless as digital payments and card usage grow, and debit continues to outpace credit cards
- Consumers of all ages want payment flexibility and digital solutions, but these features are must-haves for a new generation of consumers and CUs must appease this group of potential customers
Credit Union – December 2022
Inside the December Tracker
Credit Union Tracker
- Robert Cashman, president and CEO of Metro Credit Union, offers an insider perspective on how CUs can help their members weather a turbulent economy
- Consumers in the grip of economic storms are looking to their FIs for help, but many feel left to navigate alone
- Credit unions emphasize improving members’ financial well-being and are uniquely positioned to help consumers, but they must understand member needs and respond accordingly
Credit Union – November 2022
Inside the November Tracker
Credit Union Tracker
- An interview with Jeff Hibbard, chief digital officer at Truliant Federal Credit Union, about engaging with young, mobile-driven members
- Consumers demand speedy, uncomplicated means of opening accounts or transacting, including apps and on-demand onboarding
- Consumers want to manage their finances as easily as they summon a rideshare or stream a favorite film, and CUs can help
Credit Union – October 2022
Inside the October Tracker
Credit Union Tracker
- UNIFY Financial Credit Union shares the scoop on how it leveraged member data to design an in-demand cryptocurrency product.
- CUs are poised to gain an edge but need member data to personalize experiences.
- Consumers want an FI that knows them better than they know themselves. Becoming that FI requires innovative use of consumer data.
Credit Union – August 2022
Inside the August Tracker
Credit Union Tracker
- An interview with Visions Federal Credit Union’s Joe Keller, vice president of digital assets, and Cynthia Schroeder, senior vice president of digital assets, on building member crypto literacy
- The latest headlines from the credit union space, including CU members’ disproportionate ownership of cryptocurrencies compared to nonmembers and how one CU trade organization is supporting development of a crypto regulatory framework
- An in-depth look at how and why CUs are offering cryptocurrency services, what members expect from these offerings and some of the frictions preventing some CUs from adopting crypto services for their members
Credit Union – July 2022
Inside the July Tracker
Credit Union Tracker
- An interview with Damian Jakubczyk, vice president of digital innovation for Denver-based Canvas Credit Union, on how credit unions are maintaining in-person banking for members accustomed to traditional services while adopting more advanced digital offerings to meet the needs of younger, tech-savvy consumers
- The latest credit union headlines, including a partnership allowing Achieva Credit Union members to conduct Bitcoin transactions and why young adults no longer follow their parents’ lead in where they do their banking
- PYMNTS Intelligence analyzing how members’ digital banking expectations across all generations are influencing how credit unions are pivoting to stay in step with profit-driven banks
Credit Union – June/July 2022
Inside the June/July Tracker
Credit Union Tracker
- An interview with Thomas Hobbs, director of digital payments, business and fraud products at BECU, about how BECU is keeping pace with member demand for contactless payments and other innovative tools
- The latest headlines from the credit union space, including PSCU’s new partnership with Curinos and why Canada’s credit unions are collaborating to prepare for open banking
- PYMNTS Intelligence how credit unions can use innovations such as mobile wallets and contactless payments to punch above their weight
Credit Union – June 2022
Inside the June Tracker
Credit Union Tracker
- An interview with Tanan Miles, senior vice president of electronic banking for Ent Credit Union, about how the CU is using in-house feature development and A/B testing to supplant legacy systems with more agile alternatives
- The latest headlines from the credit union space, including a new cryptocurrency microsite for CUs and how CUs are turning to mergers to stand up to the competition in digital innovation
- PYMNTS Intelligence takes an in-depth look at where CUs stand on digital products and what retail banking customers want their FIs to deliver, with a focus on real-time payments
Credit Union – April 2022
Inside the April Tracker
Credit Union Tracker
- An interview with Elizabeth Kaspern, senior vice president, chief retail and member services officer for TruMark Financial Credit Union, about the tools the CU is using to increase member engagement
- Recent credit union headlines, including what the passage of the Credit Union Governance Modernization Act means for CUs across the country — including enhanced safety features, increased funding and new regulations to be aware of
- PYMNTS Intelligence examining how credit unions are fighting to improve member satisfaction through improved technology
Credit Union – March 2022
Inside the March Tracker
Credit Union Tracker
- An interview with Lisa Larson, vice president of payments and operations at Amplify Credit Union, about how the CU is responding to members’ needs while prioritizing a strong foundation to build its digital future
- The latest headlines from around the credit union space, including how consumers ages 18 to 24 are more likely to consider CU membership than those ages 25 to 44 and why CUs’ happiness with card processing providers has dropped
- PYMNTS Intelligence on how CUs can employ digital products and services to help secure their positions as members’ primary FIs as well as avoid portfolio leakage to competitor institutions
Credit Union – February 2022
Inside the February Tracker
Credit Union Tracker
- An interview with Mike Upton, chief digital and technology officer at First Tech Federal Credit Union, on how credit unions can use FinTech partnerships to roll out innovative technologies and solutions while keeping their core focus on member personalization and experiences
- PYMNTS Intelligence examining the digital challenges that FinTech partners can help CUs overcome and how those partnerships can augment the value and personalization that members expect from CUs
- The latest headlines from the credit union space, including how FinTechs are creating cryptocurrency solutions that can help CUs take advantage of the latest National Credit Union Administration guidance and how CUs are looking to gain relevance among younger demographics
Credit Union – January 2022
Inside the January Tracker
Credit Union Tracker
- An interview with Bill Snider, vice president of digital marketing and strategy at Clearview Federal Credit Union, about how Clearview is building out its digital banking tools to offer a personalized touch to members both in the community and across the country
- The latest developments in the credit union space, including new NCUA guidance on allowing credit unions to provide access to cryptocurrency markets for members and a partnership between PSCU and ENACOMM on a white-label solution for credit union prepaid mobile apps and website platforms
- PYMNTS Intelligence analyzing how CUs are responding to the digital banking transformation to keep up with digital-first competitors and emphasize the personalized service and community focus for which CUs are known
Credit Union – December 2021
Inside the December Tracker
Credit Union Tracker
- An interview with Kelly Albiston, senior vice president and chief technology officer of digital product development at Mountain America Credit Union, on how AI, ML and other cutting-edge technology can help CUs reduce fraud without creating additional friction for their members
- The latest developments in the credit union space, including how 20% of members plan to reduce their in-person banking transactions indefinitely and why 42% of credit unions are committed to cloud adoption
- PYMNTS Intelligence analyzing how CUs can harness the power of advanced fraud prevention technology to combat sophisticated fraudsters and enhance the member experience
Credit Union – November/December 2021
Inside the November/December Tracker
Credit Union Tracker
- An interview with Jeff Hibbard, senior vice president of digital experience and business transformation for Truliant Federal Credit Union, about balancing and integrating digital self-service with an in-person presence for small businesses
- The latest credit union headlines, including New York’s decision to expand access to a small business loan program to CUs and a new report revealing that CU membership rose 29% globally in 2020
- This month’s Deep Dive takes on the relationship between credit unions and small businesses and how CU strengths can be balanced with digital innovation to attract more business banking
Credit Union – October 2021
Inside the October Tracker
Credit Union Tracker
- An interview with Melissa Thomas, senior vice president of payments and operations at VyStar Credit Union, on how offering cash back incentives and early direct deposits can help boost member loyalty
- The latest credit union developments, including why 15% of CUs are still uncommitted to digital strategies and new credit card programs from PSCU and Navy Federal Credit Union
- A Deep Dive analyzing how CUs are working to retain customers through loyalty and rewards programs
Credit Union – September 2021
Inside the September Tracker
Credit Union Tracker
- An interview with James Urban, assistant vice president of the Member Experience Center at Community First Credit Union, on how CUs can leverage live support and personalization to meet members’ loan needs and outshine FinTech competitors
- The latest credit union developments, including how four CUs were ranked in the top 10 of all FIs in terms of customer satisfaction and why CUs should heed a recent report finding that credit unions accounted for roughly 18 percent of the nation’s auto loan market in Q2 2021
- A Deep Dive analyzing how CUs can prevent members from turning to other FIs for loans and mortgage financing
Credit Union – August 2021
Inside The August Tracker
Credit Union Tracker
- An interview with Travis Simpson, senior vice president of contact centers and wealth for BECU, on how the pandemic shifted CUs’ brick-and-mortar branch strategies as members’ banking needs changed
- The latest CU news and trends, including why Canadian CUs are experimenting with cashless branches and Consumers Credit Union’s recent partnership with PSCU company Lumin Digital to pilot a digital account onboarding product
- A Deep Dive examining how CUs can implement self-service tools to meet the needs of today’s digital-first members
Credit Union – July 2021
Inside the July Tracker
Credit Union Tracker
- An interview with Digital Federal Credit Union’s fraud and Bank Secrecy Act manager, Gregg Stephens, on how credit unions can step up their innovation agendas to serve members where they are
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Recent credit union headlines, including how chat apps could help CUs better compete with digitally savvy competitors and how one CU is blending digital and brick-and-mortar experiences to satisfy members
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An in-depth look at how credit unions can drive membership higher by embracing digital tools and features as well as the challenges they face in upping their digital games amid a sea of digital-oriented competitors
Credit Union – June 2021
Inside The June Tracker
Credit Union Tracker
- An interview with Sumeet Grover, chief digital officer of Alliant Credit Union, on how the credit union heeded members’ calls to go contactless and provide other digital innovations
- Recent headlines from the space, including how CUs are meeting SMBs’ needs with omnichannel solutions and integrated payment solutions and how some credit unions are partnering with FinTechs to develop contactless solutions for their members
- A Deep Dive examining the gap between credit unions’ perceptions of members’ interest in contactless payments versus their actual interest and how CUs can rectify the issue
Credit Union – May 2021
Inside The May Tracker
Credit Union Tracker
- An interview with Gina Olson, senior vice president of enterprise applications at SAFE Credit Union, on how credit unions can use member feedback to inform their innovation agendas and product investments
- The latest headlines from the space, including why U.S. contactless card issuers have seen contactless cardholders spend 16% more than nonusers and how CUs can use data analytics and fraud prevention solutions to power satisfying member experiences
- An in-depth examination of how credit unions are missing the mark in delivering on members’ digital expectations and how CUs can accelerate their innovation agendas to keep them engaged
Credit Union – April 2021
Inside the April Tracker
Credit Union Tracker
- San Mateo Credit Union President and CEO Wade Painter on the importance of staying tuned into members’ credit needs when it comes to developing new products and services
- The latest developments from the CU space, including the increase in use of digital wallet-enabled credit card purchases, and CU efforts to assist members hit hard by the pandemic
- A Deep Dive analyzing the tools and technologies CUs can leverage to understand their members’ need for loans and other credit products and how these tools can help prevent portfolio leakage
Credit Union – March 2021
Inside The March Tracker
Credit Union Tracker
- An interview with Dan Clarke, senior vice president of member experience at Service Credit Union, on why CUs have struggled to attract younger consumers and how cost-effective digital innovations and tailored messaging can help
- The latest credit union developments, including how 87% of SMBs that applied for loans, credit lines or cash advances from CUs are satisfied and how Pennsylvania State Employees Credit Union is reaching college students through a new social media campaign
- A Deep Dive examining CUs’ efforts to attract members of all ages and how digital approaches, like social media outreach, and real-time payments can attract younger demographics
Credit Union – February 2021
Inside the February Tracker
Credit Union Tracker
- An interview with Tynika Wilson, senior vice president of debit card and fund services for Navy Federal Credit Union, on how the pandemic has driven demand for CUs to issue contactless cards and why CUs must prioritize their implementation
- The latest credit union developments, including a PSCU survey finding that debit-based contactless transactions had more than doubled year over year at the beginning of February and why 56% of all payment cards are expected to be contactless by the end of 2022
- A Deep Dive analyzing how the pandemic is driving more consumers to tap touchless payment solutions and exploring the factors hampering credit unions’ abilities to implement contactless solutions at the necessary speed
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Credit Union – January 2021
Inside the January Tracker
Credit Union Tracker
- An interview with Jacqui Kearns, chief brand officer at Affinity Federal Credit Union, on why digital innovation is key to meeting security, customer service and competitive challenges during the pandemic
- The latest credit union developments, including an examination of how credit unions are uniquely positioned to serve the freelance market and a look at how PSCU’s Digital Issuance solution can enhance member experiences
- A Deep Dive analyzing what credit unions can do to meet members’ growing demands for contactless payment options and detailing why consumers’ new payment behaviors are expected to endure
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Credit Union – December 2020
Inside the December Tracker
Credit Union Tracker
- An interview with Nancy McNeill, senior vice president of operations at Coast Capital Savings Federal Credit Union, on the challenges credit unions have faced during the pandemic, how CUs are addressing them with digital-first solutions and how physical branches will factor into CUs’ futures
- The latest credit union developments, including a new fraud-detection solution launched by PSCU and an examination of brick-and-mortar branches’ evolving roles in the credit union space
- A Deep Dive analyzing how credit unions can reflect on their digital shifts during the pandemic to bring innovative technologies into their operations in 2021
Credit Union – November 2020
Inside the November Tracker
Credit Union Tracker
- An interview with Dan Rousseve, senior vice president of Teachers Credit Union, on how credit unions can leverage AI-based analytics and personalized outreach to meet members’ needs during the pandemic
- Recent headlines from the credit union space, including a PSCU and FICO partnership to roll out a fraud alert platform and why more credit union members are putting trust in smartphone-based biometric security options
- A Deep Dive examining how emerging technologies can help credit unions personalize their banking products and services during the pandemic and in the future
Credit Union – October 2020
Inside the October Tracker
Credit Union Tracker
- An interview with Joel Swanson, chief member experience officer at Florida-based VyStar Credit Union, on how mobile banking tools are proving to be critical to offering secure and contact-free banking services at brick-and-mortar locations
- The latest credit union headlines, including growing demand for remote check deposit tools among CU members and Oregon-based InRoads Credit Union’s recent initiative to offer video banking services
- A Deep Dive examining how mobile banking tools can deliver the satisfaction and personalization that CU members have come to expect from their credit unions
Credit Union – September 2020
Inside the September Tracker
Credit Union Tracker
- An interview with Eric Levine, CEO of New York-based Alternatives Federal Credit Union, on providing outside-of-the-box credit solutions to meet members’ needs during the pandemic
- The latest credit union headlines, including Central Minnesota CU’s recent installation of a biometric ATM and an Oregon Community Credit Union program that provides temporary loans to members
- A Deep Dive examining consumers’ shifting spending preferences during the pandemic and how credit unions are meeting these needs by rolling out innovative credit offerings
Credit Union – August 2020
Inside the August Tracker
Credit Union Tracker
- An interview with Andrea Mosher, senior vice president of lending for Michigan-based Lake Trust Credit Union, on the steps CUs can take to support microbusinesses and SMBs during the pandemic
- The latest credit union news and trends, including how multiple CUs are partnering to support small businesses and how almost two-thirds of microbusiness-focused credit unions are eyeing mobile banking capabilities
- A Deep Dive examining the digital tools that credit unions are rolling out for their microbusiness members as well as the challenges they face when doing so
Credit Union – July 2020
Inside the July Tracker
Credit Union Tracker
- An interview with Doug Marshall, executive vice president and chief product and digital officer at BECU, on how the credit union is improving its use of technology to enhance its members’ user experiences and better compete with challenger banks
- The latest credit union news and trends, including a 200 percent increase in mobile banking account sign-ups in April as well as other digital developments
- A Deep Dive examining how today’s credit unions are stacking up against the growing number of digital-only challenger banks and how CUs can approach new technology investments and integrations
Credit Union – June 2020
Inside the June Tracker
Credit Union Tracker
- An interview with Krista Thompson, director of channel strategy and integration at TDECU, on the importance of investing in loyalty and rewards programs that engage members and build brand awareness
- The latest headlines from around the credit union world, including Tropical Financial Credit Union’s push to win younger consumers with a charge free rewards card and Redstone Federal Credit Union’s decision to offer P2P and A2A payments
- A Deep Dive examining why loyalty innovation is critical for retaining members and how credit unions can benefit from prioritizing such programs
Credit Union – May 2020
Inside the May Tracker
Credit Union Tracker
- An interview with Tony Hildesheim, chief administrative officer at Redwood Credit Union, on the importance of understanding how members might use digital innovations before investing in them
- The latest headlines from the credit union world, including CUs’ struggles to manage high Paycheck Protection Program application volumes and new consumer spending statistics that foreshadow potential economic recovery
- A Deep Dive analyzing how CUs are leveraging biometrics and videoconferencing capabilities to offer members end-to-end ATM experiences
Credit Union – April 2020
Inside the April Tracker
Credit Union Tracker
- An interview with Dana Vas Nunes, senior vice president of member services at Arizona Federal Credit Union, on how the CU is using innovative techniques combined with data analytics to better understand customers
- The latest CU news and trends, including PSCU’s recent expansion of mobile service offerings and its new partnership with TEXAR Federal Credit Union for credit processing services
- A Deep Dive analyzing how data analytics can help protect against fraudsters on the hunt for sensitive information during the COVID-19 pandemic
Credit Union – March 2020
Inside The March Tracker
Credit Union Tracker
- An interview with Timothy Anderson, CEO of United States Federal Credit Union, on how the CU has worked to digitize its infrastructure and expand into more channels while protecting members from fraud
- The latest CU news and trends, including recent efforts by CUs to optimize their operations with AI, ML and advanced data analytics
- A Deep Dive exploring the efforts many CUs are taking to stay innovative while facing competition and consolidation
Credit Union – February 2020
Inside the February Tracker
Credit Union Tracker
- An interview with Steve O’Donnell, executive vice president and chief financial officer for One Nevada Credit Union, about how the CU works to protect members’ data while undergoing a self-service transformation
- The latest credit union developments, including a slowdown in CU auto loan growth
- A Deep Dive analyzing data breaches’ ongoing threats and how local businesses’ security lapses could affect CUs
Credit Union – January 2020
Inside the January Tracker
Credit Union Tracker
- An interview with Tom Kraus, chief operating officer for Together Credit Union, about how CUs are collaborating with each other to gain an edge over banks and FinTechs
- The latest credit union developments, including a recent synthetic identity scam that stole $200,000 from one CU
- A Deep Dive analyzing how CUs use cloud computing, and the advantages and disadvantages of both private and public server models
Credit Union – December 2019
Inside the December Tracker
Credit Union Tracker
- An interview with Haley Murph, vice president of payments and eServices for Gulf Winds Credit Union, about how the CU is adapting its engagement efforts to meet high customer expectations brought on by digital banking
- The latest credit union developments, including a study showing a net income decline due to falling interest rates
- A Deep Dive analyzing how CUs’ community-focused presences make them uniquely suited to leverage emotional marketing campaigns
Credit Union – November 2019
Inside the November Tracker
Credit Union Tracker
- An interview with Grace Roberto, senior digital product manager for SAFE Credit Union, about how the credit union leverages targeted marketing while maintaining members’ privacy
- The latest credit union developments, including new legislation to remove the lending cap for veteran-owned businesses
- A Deep Dive analyzing the latest cybersecurity threats facing CUs, such as botnets and phishing schemes
Credit Union – October 2019
Inside the October Tracker
Credit Union Tracker
- Celeste Kier, vice president and director of customer experience for ESL Federal Credit Union, on the CU’s use of a sophisticated feedback analytics system to drive member engagement
- The latest credit union developments, including the Independent Community Bankers of America’s new campaign taking aim at CUs
- A Deep Dive analyzing the AI innovation gap between CUs and other FIs
Credit Union – September 2019
Inside the September Tracker
Credit Union Tracker
- An interview with Allison Videtti, director of marketing for Alliant Credit Union, on the challenges and benefits of personalizing services in an increasingly digital world
- The latest credit union developments, including approval of the nation’s first LGBTQ-focused CU
- A Deep Dive analyzing how CUs are leveraging social media to boost member engagement
Credit Union – August 2019
Inside the August Tracker
Credit Union Tracker
- Angela Moran, chief information officer at California Coast Credit Union, on how the CU is taking a member-centric approach to its digital transformation
- The latest credit union developments, including a merger between two of the largest Southern California CUs
- A Deep Dive analyzing how open banking could help CUs with security and instant payments
Credit Union – July 2019
Inside the July Tracker
Credit Union Tracker
- An interview with Cobalt Credit Union president Gail DeBoer on how data analytics and interactive banking services help inform the CU’s innovation agenda
- The latest credit union developments, including recent partnerships and new financial products aimed at improving consumer lending processes
- A Deep Dive exploring the ways AI-based solutions could change how members and CUs interact — and how the technology is currently being used
Credit Union – June 2019
Inside the June Tracker
Credit Union Tracker
- An interview with Tony Hildesheim, chief information officer at Redwood Credit Union, on how CUs can utilize both financial and social data to improve customer service
- The latest credit union developments, including milestones, partnerships and new technological innovations
- A Deep Dive exploring the advantages and challenges of CU-issued credit cards, and the uphill battle they face against bank-issued cards
Credit Union – May 2019
Inside the May Tracker
Credit Union Tracker
- Community First Credit Union’s Rebecca Nystrom Brito on why the CU offers an agriculture loan program for elementary through high school-aged students
- Notable credit union ecosystem headlines, including Indiana-based Teachers Credit Union’s acquisition of New Buffalo Savings Bank and how HR 1957 will affect CUs
- A Deep Dive exploring how credit unions can take user-centric approaches to designing mobile apps and other digital offerings
Credit Union – April 2019
Inside the April Tracker
Credit Union Tracker
- An interview with Eric Bangerter, vice president of eCommerce at University of Wisconsin Credit Union, on what it takes for on-campus CUs to win over new college student members
- Notable headlines from around the credit union space, including a collaboration between PenFed and AFG regarding residual-based financing and the NCUA’s newly approved audit rule
- A Deep Dive on how CUs can use better data strategies to improve their lending practices
Credit Union – March 2019
Inside the March Tracker
Credit Union Tracker
- An interview with Pentagon Federal Credit Union on the steps it took to serve members during the recent U.S. government shutdown
- Notable headlines from around the credit union space, including new anti-fraud solutions, mergers and partnerships, retailer offerings and efforts to reach the financially vulnerable
- A Deep Dive into how credit unions can use strong fraud-fighting approaches to win over and retain members
Credit Union – December 2018/January 2019
Inside the December/January Tracker
Credit Union Tracker
- An interview with Colleen Kelly, general counsel of the Credit Union National Association, on what AML/BSA requirements mean for credit unions and the “two-way street” in which CUs and law enforcement collaborate to fight financial crimes
- Notable headlines from around the credit union space, including news on shifting regulations and the technological changes that are changing the way credit unions engage with their members