Credit Union Tracker

Credit Union - December 2020

• An interview with Nancy McNeill, senior vice president of operations at Coast Capital Savings Federal Credit Union, on the challenges credit unions have faced during the pandemic, how CUs are addressing them with digital-first solutions and how physical branches will factor into CUs’ futures
• The latest credit union developments, including a new fraud-detection solution launched by PSCU and an examination of brick-and-mortar branches’ evolving roles in the credit union space
• A Deep Dive analyzing how credit unions can reflect on their digital shifts during the pandemic to bring innovative technologies into their operations in 2021

Credit Union - November 2020

• An interview with Dan Rousseve, senior vice president of Teachers Credit Union, on how credit unions can leverage AI-based analytics and personalized outreach to meet members’ needs during the pandemic
• Recent headlines from the credit union space, including a PSCU and FICO partnership to roll out a fraud alert platform and why more credit union members are putting trust in smartphone-based biometric security options
• A Deep Dive examining how emerging technologies can help credit unions personalize their banking products and services during the pandemic and in the future

Credit Union - October 2020

• An interview with Joel Swanson, chief member experience officer at Florida-based VyStar Credit Union, on how mobile banking tools are proving to be critical to offering secure and contact-free banking services at brick-and-mortar locations
• The latest credit union headlines, including growing demand for remote check deposit tools among CU members and Oregon-based InRoads Credit Union’s recent initiative to offer video banking services
• A Deep Dive examining how mobile banking tools can deliver the satisfaction and personalization that CU members have come to expect from their credit unions

Credit Union - September 2020

• An interview with Eric Levine, CEO of New York-based Alternatives Federal Credit Union, on providing outside-of-the-box credit solutions to meet members’ needs during the pandemic
• The latest credit union headlines, including Central Minnesota CU’s recent installation of a biometric ATM and an Oregon Community Credit Union program that provides temporary loans to members
• A Deep Dive examining consumers’ shifting spending preferences during the pandemic and how credit unions are meeting these needs by rolling out innovative credit offerings

Credit Union Tracker - August 2020

• An interview with Andrea Mosher, senior vice president of lending for Michigan-based Lake Trust Credit Union, on the steps CUs can take to support microbusinesses and SMBs during the pandemic
• The latest credit union news and trends, including how multiple CUs are partnering to support small businesses and how almost two-thirds of microbusiness-focused credit unions are eyeing mobile banking capabilities
• A Deep Dive examining the digital tools that credit unions are rolling out for their microbusiness members as well as the challenges they face when doing so

Credit Union - July 2020

• An interview with Doug Marshall, executive vice president and chief product and digital officer at BECU, on how the credit union is improving its use of technology to enhance its members’ user experiences and better compete with challenger banks
• The latest credit union news and trends, including a 200 percent increase in mobile banking account sign-ups in April as well as other digital developments
• A Deep Dive examining how today’s credit unions are stacking up against the growing number of digital-only challenger banks and how CUs can approach new technology investments and integrations

Credit Union — June 2020

• An interview with Krista Thompson, director of channel strategy and integration at TDECU, on the importance of investing in loyalty and rewards programs that engage members and build brand awareness
• The latest headlines from around the credit union world, including Tropical Financial Credit Union’s push to win younger consumers with a charge free rewards card and Redstone Federal Credit Union’s decision to offer P2P and A2A payments
• A Deep Dive examining why loyalty innovation is critical for retaining members and how credit unions can benefit from prioritizing such programs

Credit Union - May 2020

• An interview with Tony Hildesheim, chief administrative officer at Redwood Credit Union, on the importance of understanding how members might use digital innovations before investing in them
• The latest headlines from the credit union world, including CUs’ struggles to manage high Paycheck Protection Program application volumes and new consumer spending statistics that foreshadow potential economic recovery
• A Deep Dive analyzing how CUs are leveraging biometrics and videoconferencing capabilities to offer members end-to-end ATM experiences

Credit Union - April 2020

• An interview with Dana Vas Nunes, senior vice president of member services at Arizona Federal Credit Union, on how the CU is using innovative techniques combined with data analytics to better understand customers
• The latest CU news and trends, including PSCU’s recent expansion of mobile service offerings and its new partnership with TEXAR Federal Credit Union for credit processing services
• A Deep Dive analyzing how data analytics can help protect against fraudsters on the hunt for sensitive information during the COVID-19 pandemic

Credit Union - March 2020

• An interview with Timothy Anderson, CEO of United States Federal Credit Union, on how the CU has worked to digitize its infrastructure and expand into more channels while protecting members from fraud
• The latest CU news and trends, including recent efforts by CUs to optimize their operations with AI, ML and advanced data analytics
• A Deep Dive exploring the efforts many CUs are taking to stay innovative while facing competition and consolidation

Credit Union - February 2020

• An interview with Steve O’Donnell, executive vice president and chief financial officer for One Nevada Credit Union, about how the CU works to protect members’ data while undergoing a self-service transformation
• The latest credit union developments, including a slowdown in CU auto loan growth
• A Deep Dive analyzing data breaches’ ongoing threats and how local businesses’ security lapses could affect CUs

Credit Union - January 2020

• An interview with Tom Kraus, chief operating officer for Together Credit Union, about how CUs are collaborating with each other to gain an edge over banks and FinTechs
• The latest credit union developments, including a recent synthetic identity scam that stole $200,000 from one CU
• A Deep Dive analyzing how CUs use cloud computing, and the advantages and disadvantages of both private and public server models

Credit Union - December 2019

• An interview with Haley Murph, vice president of payments and eServices for Gulf Winds Credit Union, about how the CU is adapting its engagement efforts to meet high customer expectations brought on by digital banking
• The latest credit union developments, including a study showing a net income decline due to falling interest rates
• A Deep Dive analyzing how CUs’ community-focused presences make them uniquely suited to leverage emotional marketing campaigns

Credit Union - November 2019

• An interview with Grace Roberto, senior digital product manager for SAFE Credit Union, about how the credit union leverages targeted marketing while maintaining members’ privacy
• The latest credit union developments, including new legislation to remove the lending cap for veteran-owned businesses
• A Deep Dive analyzing the latest cybersecurity threats facing CUs, such as botnets and phishing schemes

Credit Union - October 2019

• Celeste Kier, vice president and director of customer experience for ESL Federal Credit Union, on the CU’s use of a sophisticated feedback analytics system to drive member engagement
• The latest credit union developments, including the Independent Community Bankers of America’s new campaign taking aim at CUs
• A Deep Dive analyzing the AI innovation gap between CUs and other FIs

Credit Union Tracker - September 2019

• An interview with Allison Videtti, director of marketing for Alliant Credit Union, on the challenges and benefits of personalizing services in an increasingly digital world
• The latest credit union developments, including approval of the nation’s first LGBTQ-focused CU
• A Deep Dive analyzing how CUs are leveraging social media to boost member engagement

Credit Union - August 2019

• Angela Moran, chief information officer at California Coast Credit Union, on how the CU is taking a member-centric approach to its digital transformation
• The latest credit union developments, including a merger between two of the largest Southern California CUs
• A Deep Dive analyzing how open banking could help CUs with security and instant payments

Credit Union Tracker - July 2019

• An interview with Cobalt Credit Union president Gail DeBoer on how data analytics and interactive banking services help inform the CU’s innovation agenda
• The latest credit union developments, including recent partnerships and new financial products aimed at improving consumer lending processes
• A Deep Dive exploring the ways AI-based solutions could change how members and CUs interact — and how the technology is currently being used

Credit Union - June 2019

• An interview with Tony Hildesheim, chief information officer at Redwood Credit Union, on how CUs can utilize both financial and social data to improve customer service
• The latest credit union developments, including milestones, partnerships and new technological innovations
• A Deep Dive exploring the advantages and challenges of CU-issued credit cards, and the uphill battle they face against bank-issued cards

Credit Union — May 2019

Community First Credit Union’s Rebecca Nystrom Brito on why the CU offers an agriculture loan program for elementary through high school-aged students

Notable credit union ecosystem headlines, including Indiana-based Teachers Credit Union’s acquisition of New Buffalo Savings Bank and how HR 1957 will affect CUs

A Deep Dive exploring how credit unions can take user-centric approaches to designing mobile apps and other digital offerings

Credit Union - April 2019

• An interview with Eric Bangerter, vice president of eCommerce at University of Wisconsin Credit Union, on what it takes for on-campus CUs to win over new college student members
• Notable headlines from around the credit union space, including a collaboration between PenFed and AFG regarding residual-based financing and the NCUA’s newly approved audit rule
• A Deep Dive on how CUs can use better data strategies to improve their lending practices

Credit Union - March 2019

• An interview with Pentagon Federal Credit Union on the steps it took to serve members during the recent U.S. government shutdown
• Notable headlines from around the credit union space, including new anti-fraud solutions, mergers and partnerships, retailer offerings and efforts to reach the financially vulnerable
• A Deep Dive into how credit unions can use strong fraud-fighting approaches to win over and retain members

Credit Union - DECEMBER/JANUARY 2019

• An interview with Colleen Kelly, general counsel of the Credit Union National Association, on what AML/BSA requirements mean for credit unions and the “two-way street” in which CUs and law enforcement collaborate to fight financial crimes
• Notable headlines from around the credit union space, including news on shifting regulations and the technological changes that are changing the way credit unions engage with their members