As routine transactions move to digital channels, credit unions can use branches for account opening, financial guidance and other interactions that require more personal assistance. The scenario takes shape amid the apparent disconnect in how Gen Z uses physical banking. Just 28% of Gen Z...
Credit unions may be debating how much member demand exists for cryptocurrency, but some institutions have already moved well beyond that debate. PYMNTS Intelligence’s August 2026 “Credit Union Innovation Readiness” playbook, produced in collaboration with Velera, found that 35% of credit unions that describe themselves...
Credit unions have a challenge that is more specific than simply getting members to use their cards more often. The July 2026 edition of “Credit Union Innovation Readiness: Consumers Trust Credit Unions but Don’t Always Reach for Their Cards,” a PYMNTS Intelligence report produced in...
FinTechs once saw credit unions as a hard market to crack. Now the door is crowded, and many providers want a way inside. “FinTechs Want In: How Credit Unions Can Turn Partnerships Into Growth” is a PYMNTS Intelligence and Velera collaboration. The report examines the...
Watch more: Need to Know With Citadel Credit Union’s Bill Brown Small businesses can be profitable on paper and still find themselves short of cash when payroll, inventory or equipment bills arrive before customers pay their invoices. That mismatch is shaping conversations between small business...
Credit unions typically treat card usage as a payment metric. More transactions produce more interchange revenue, more engagement and a greater return on the cost of issuing the card. But new PYMNTS Intelligence data in the report “Consumers Trust Credit Unions but Don’t Always Reach...
A credit union credit card can sit in a member’s wallet for years and still miss most of the action. When rewards enter the picture, familiarity doesn’t always win the purchase. “The Rewards Opportunity Credit Unions Can No Longer Ignore” is a PYMNTS Intelligence report...
Credit unions (CUs) have spent decades building the kind of customer relationship that national banks would struggle to manufacture with even the biggest marketing budget. But new PYMNTS intelligence in the most recent edition of the 2026 Credit Union Tracker® Series reveals that the customer relationship...
Crypto has a funny way of arriving before the meeting agenda catches up. Many credit union members have already made room for it, even as their financial institutions are still deciding what to do. “Credit Unions Sit on the Sidelines While Members Already Own Crypto” is...