Gig Economy

Instacart Gig Workers Plan Protest Over Wages, Fees

Instacart Gig Workers Plan Protest Over Wages

From Nov. 3 to Nov. 5, Instacart shoppers are planning to protest the delivery company, according to reports. The protesters have three demands: The want Instacart to change the default tip amount from 5 percent to 10 percent, they want the company to get rid of its service fee and they want Instacart to give the entire tip to the shopper.

“We did not arrive at the 10 percent figure arbitrarily; rather, this is what the default tip amount was back when I and many others started working for Instacart,” Vanessa Bain, an Instacart shopper, said on Medium. “We are simply demanding the restoration of what was originally promised.”

The protest follows a class-action lawsuit against Instacart over compensation, as well as a fiasco where Instacart included tips in a worker’s base pay. Instacart stopped that practice and gave shoppers back pay, although tips have been going down lately for shoppers.

“We take the feedback of the shopper community very seriously and remain committed to listening to and using that feedback to improve their experience,” an Instacart spokesperson said.

In California, the gig worker protection bill AB-5 was recently passed, making it more difficult for gig companies like Uber and Instacart to classify its employees as 1099 independent contractors. The law, which goes into effect in January, was passed due to workers showing up in force and protesting.

The Instacart protest outlines three key ways for shoppers to get involved. One way is for workers to sign up for as many hours as they can during the protest period, but also keep letting the batches time out. Another way is to not sign up for hours at all, and not accepting any on-demand orders.

“Despite loyalty to Instacart and the customers we’ve gotten to know over the years, many of us have been forced to find other gigs to make ends meet,” Bain wrote. “But not all shoppers are so lucky or even have the ability to be so fluid with their careers or their time. A large portion of the working body are single parents, caregivers, are disabled or have other conditions or obligations that would make getting other work difficult or impossible. Instacart is highly aware of this and weaponizes this fact against us when turning the pay dials lower and lower.”

——————————

PYMNTS LIVE ROUNDTABLE: TUESDAY, JULY 14, 2020 AT 12:00 PM (ET)

Digital transformation has been forcefully accelerated, but how does that agility translate into the fight against COVID-era attacks and sophisticated identity threats? As millions embrace online everything, preserving digital trust now falls mostly on banks and FIs. Now, advances in identity data and using different weights on the payment mix afford new opportunities to arm organizations and their customers against cyberthreats. From the latest in machine learning for fraud and risk, to corporate treasury teams working in new ways with new datasets, learn from experts how digital identity, together with advances like real-time payments, combine to engender trust and enrich relationships.

TRENDING RIGHT NOW