Paymentus Expands Solutions for Patients, Healthcare Providers

Billing and payments platform Paymentus says it has expanded its solutions for healthcare providers while also offering new payment options for patients.

According to a Tuesday (Oct. 4) news release, the company has expanded its solution for healthcare providers by certifying real-time bill posting on the Epic/MyChart patient portal.

“Healthcare bills are the single largest source of personal debt in the United States, outweighing all other debt combined,” the release said.

“At the same time, healthcare is the most difficult industry in which to make a payment, according to a recent study by US Bank. Patients want more digital payment options, including app-enabled instant payments and the option to pay via payment apps like PayPal and Venmo.”

Paymentus says it enhanced its payments platform integration with electronic health records provider Epic and health information platform MyChart to let patients check a payment due date and complete a payment in the same MyChart environment they use to check health records.

In addition, the Paymentus EBPP platform includes “expanded flexible payment options for patients offered by third-parties,” including offering PayPal Credit and multiple payment plan options, designed to provide patients increased control over their finances.

“The healthcare system can be overwhelming for patients,” said Dushyant Sharma, Paymentus’ founder and chief executive.

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“Delivering clear billing and payment information directly through the MyChart portal and expanding the universe of payment methods and options for patients helps mitigate the confusion often associated with healthcare bills and reduces missed payments and collection issues that can impact healthcare services.”

In July, PYMNTS spoke to Marcell King, chief innovation officer at Paymentus, about how the company has been developing products to improve customers’ financial health. These improvements are happening along the matrices of saving, borrowing, spending and planning. Those are interrelated activities, and crucial in an era when so many live paycheck to paycheck.

Payments optionality, King said, can cement consumer loyalty by reminding those people how convenient managing their finances with their primary providers can be.

“If you’re able to help create a financially stronger consumer,” he said, “that consumer can be introduced to other products, like mortgages, auto loans, or personal loans as they need them.”