HOW WE WILL PAY 2019 EDITION
The annual How We Will Pay Study, a PYMNTS and Visa collaboration, showcases extensive analysis of consumers’ ownership and usage of connected devices and their role in enabling everyday connected purchasing experiences. It examines survey response data collected from a national sample of more than 5,000 adult American consumers pertaining to the number of devices they own, where and when they use them to purchase retail goods and services and the types of connected experiences in which they would like to engage in the near future. The 2019 edition examines two of the most ardent connected device users — super-connected consumers and bridge millennials — and how their preference for digital-first commerce is shaping the eCommerce ecosystem as well as the impact of voice in driving new connected purchasing experiences.
These are the key findings from our latest research:
- Shopping is no longer something people “go do” – it is integrated into most consumer’s everyday activities.
- The home has become the consumer’s connected commerce command center.
- Voice is connected commerce’s killer app. Voice plus visual is a connected commerce game-changer.
How We Will Pay Series
How We Will Pay News
S.Korean FinTech Kakao Pay Preps For IPO
Kakao Pay is set to be the first South Korean FinTech working with mobile payments to undertake an initial public offering (IPO),...
Zomato, Swiggy Put On Notice By Google Over In-App Payments
Food delivery apps Zomato and Swiggy have been put on notice by the Google Play Store for implementing in-app payment features, a...
- Merchant Innovation
NEW REPORT: How Voice Assistants Help Win Consumer Spend – And Their Trust
More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began,...
Why Instacart, DoorDash And Other Delivery Firms Are Moving Beyond Just Food
If the holiday shopping season is divided into two groups — those who love to go shopping vs. those who don’t —...
- Security & Fraud
Alexa Could Spill Users’ Personal Data, Report Finds
Alexa, how could you? Check Point researchers have flagged a flaw in Alexa, Amazon’s voice assistant platform, which could it to spill...
- Walmart Amazon whole paycheck
Whole Paycheck Tracker: Holiday Shapes Up To Be A Battle Royale
This week, the battle for the U.S. consumer’s whole paycheck is more like a boxing match. In this corner, the brick-and-mortar champion,...
- Voice Activation
Is Voice The Ultimate Touchless Payments Experience?
Voice technology was already on the rise long before the global pandemic broke out, with a steadily increasing share of consumers using...
Are Voice Ecosystems The Next Antitrust Battleground For Big Tech?
In less than a decade, voice-activated artificial intelligence (AI) assistants like Alexa and Siri have gone from something seen in science-fiction films...
- Bank Regulation
How Middle Eastern Merchants Can Keep Up With Pandemic-Driven Privacy, Payment Shifts
Consumers around the globe have moved their purchasing online during the pandemic, and those in the Middle East and North Africa (MENA)...
- B2B Payments
Corporates See Loan Fraud By Insiders As Growing Threat
Pandemic-related fraud attempts continue to climb. In a report by OpenText, researchers found that one-quarter of Americans was targeted in a coronavirus-related...
The Rise Of The ‘Device Biometric’
Big data is a trillion-dollar industry. But for merchants and financial institutions (FIs), it’s what they do with the data that counts....
- Mobile Wallets
Helping APAC Merchants Manage The Risk And Reward Of Mobile Wallet Acceptance
In the great digital shift, the mobile device is the point of sale — especially in Asia’s fast-growing markets. In a Masterclass...
Bitcoin Daily: SEC Charges Florida Crypto Trader In $6.8M Fraud Case; Salt Lending To Pay $250,000 Fine, Refund ICO Investors; SEC Alleges Swedish National Bilked Crypto Investors Of $1.5M
The U.S. Securities and Exchange Commission (SEC) claims that a Florida digital currency trader purportedly bilked customers out of $6.8 million, CoinDesk...
- Security & Fraud
Ernst & Young Faces Backlash Over Whistleblower Report On Wirecard
One day after an Ernst & Young (EY) whistleblower’s warning about potential fraud at Wirecard was made public, the global accounting firm...
Bitcoin Daily: Estonia eResidency Participants Connected To Crypto Schemes; KuCoin Freeze Stays In Effect Following Hack
People provided access to the online technology of Estonia via an eResidency program are reportedly being connected to digital currency schemes in...
FinCEN Director Tells Banks To Look Out For Crypto Fraud
Kenneth A. Blanco, director of the Financial Crimes Enforcement Network (FinCEN), said banks need to be wary of risks with cryptocurrency, according...
- Payments Innovation
Why Connected Consumers Crave Contactless Payments
From barter, to cash, to eCommerce, and now, to contactless payments – even those enabled by voice command. The steady drumbeat of...
- Payments Innovation
Could Online Intermediaries Control The Physical Point Of Sale?
The year is 2039. The youngest of the bridge millennials – those 30- to 40-year-olds who today represent the first generation of...
How Connected Consumers Shop During The Commute
With the help of connected car technology, the morning and evening commutes are no longer just a time for consumers to drive...
Connected Consumers Are Ready To Buy — Given The Right Context
Consumers want smooth connections, not transactional friction. And they want opportunities to discover and buy products in specific online contexts. [caption id="attachment_532505"...