HOW WE WILL PAY 2019 EDITION
The annual How We Will Pay Study, a PYMNTS and Visa collaboration, showcases extensive analysis of consumers’ ownership and usage of connected devices and their role in enabling everyday connected purchasing experiences. It examines survey response data collected from a national sample of more than 5,000 adult American consumers pertaining to the number of devices they own, where and when they use them to purchase retail goods and services and the types of connected experiences in which they would like to engage in the near future. The 2019 edition examines two of the most ardent connected device users — super-connected consumers and bridge millennials — and how their preference for digital-first commerce is shaping the eCommerce ecosystem as well as the impact of voice in driving new connected purchasing experiences.
These are the key findings from our latest research:
- Shopping is no longer something people “go do” – it is integrated into most consumer’s everyday activities.
- The home has become the consumer’s connected commerce command center.
- Voice is connected commerce’s killer app. Voice plus visual is a connected commerce game-changer.
How We Will Pay Series
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Consumer PaymentsDecoding QR Codes: Retailers Embrace Simple, Secure Touchless Payments Option
The use of QR codes is growing more popular in the United States, enabling consumers to instantly access information and easily pay...
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Digital PaymentsDigital Wallet Flips The Script On Payments Friction
A year ago, as 2019 was turning over into 2020, the distinction between card-present transactions and card-not present transactions was highly relevant...
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BankingUpgrade’s New Debit Rewards Product Takes New Approach To Mobile Banking
There is no shortage of digital-only banks offering a smoother onboarding process, a slick mobile interface and fee waivers in an effort...
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Payment MethodsDigital Shift Leads Mastercard To Take Contactless Payments To The Cloud
If the sky’s the limit for contactless payments, which the pandemic has certainly shown, and if the technology is deployed across mobile...
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Amazon InnovationsAmazon Echo Challenges Zoom, Google Meet With Group Video, Audio Calls
Amazon Inc. made good on its previously announced plan to allow group audio- and video-conference calls on its Echo devices, The Verge...
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Internet of ThingsHome Now The Hub For The Digital Economy
Before 2014, talking to a virtual assistant and instructing it to turn on the lights, start the dishwasher or order up the...
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Merchant InnovationNEW DATA: How We Will Pay 2020: With Connected Devices, At Home And During The Week
The world has changed a great deal since 2020 began. Thirty-seven percent more consumers in the United States are working their full-time...
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Security & FraudAlexa Could Spill Users’ Personal Data, Report Finds
Alexa, how could you? Check Point researchers have flagged a flaw in Alexa, Amazon’s voice assistant platform, which could it to spill...
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AuthenticationWilsonHCG On Leveraging Video, Digital ID Tools To Ease Remote Hiring
Hiring and vetting job applicants remotely has become par for the course, but not all companies know how to verify job applicants’...
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AuthenticationVideo, Facial ID Become Tools To Vet And On Board Remote Workforce
Employers reflecting on 2020 will largely remember it as the year of the remote shift. A survey of 1,200 companies across numerous...
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Next-Gen DebitDeep Dive: Why ML Plays A Key Role In Debit Issuers' Fraud-Fighting Strategies
Debit card issuers face an ever-growing array of fraud schemes perpetrated against them and their account holders. Effective card offerings require financial...
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Digital-First BankingAvidia Bank On The Digital Approach To Meeting Customers', Businesses' Needs
Banks are fast-tracking digital-first banking solutions, but customers used to walking into a branch struggle to adapt, says CarrieAnne Cormier, senior vice...
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AuthenticationWilsonHCG On Leveraging Video, Digital ID Tools To Ease Remote Hiring
Hiring and vetting job applicants remotely has become par for the course, but not all companies know how to verify job applicants’...
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Fraud PreventionDeep Dive: How Online Retailers Kept Fraudsters From Having A Merry Little Christmas
The holiday shopping season is the most wonderful time of the year for the retail industry. Brick-and-mortar merchants and online retailers alike...
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Consumer PaymentsDecoding QR Codes: Retailers Embrace Simple, Secure Touchless Payments Option
The use of QR codes is growing more popular in the United States, enabling consumers to instantly access information and easily pay...
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Security & FraudCommerzbank Says It Was 'Deceived' By Wirecard Fraud
Commerzbank has told lawyers that the bank was a victim of fraud in the ongoing Wirecard case, Reuters reported Thursday (Jan. 14)....
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Payments InnovationWhy Connected Consumers Crave Contactless Payments
From barter, to cash, to eCommerce, and now, to contactless payments – even those enabled by voice command. The steady drumbeat of...
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Payments InnovationCould Online Intermediaries Control The Physical Point Of Sale?
The year is 2039. The youngest of the bridge millennials – those 30- to 40-year-olds who today represent the first generation of...
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RetailHow Connected Consumers Shop During The Commute
With the help of connected car technology, the morning and evening commutes are no longer just a time for consumers to drive...
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RetailConnected Consumers Are Ready To Buy — Given The Right Context
Consumers want smooth connections, not transactional friction. And they want opportunities to discover and buy products in specific online contexts. [caption id="attachment_532505"...































