HOW WE WILL PAY
CONSUMERS, CONNECTED DEVICES AND THE FUTURE OF PAYMENTS
A PYMNTS and Visa collaboration
ABOUT THE STUDY
This study asked 2,584 U.S. consumers three very important questions:
1. What connected devices do they own today?
2. How do they use them to pay?
3. How might they like to use them to pay in the future?
What we got back was 6 million data points and a wealth of information about how consumers see a future where connected
devices can deliver a seamless payments experience.
of consumers say that shopping - online or in-store - is unproductive, inefficient and time-consuming and even boring.
of consumers would use a connected device to enable a seamless payment experience when shopping.
of consumers want their financial institution/bankcard network to enable these new ways to pay.