Many consumers “cheat” subscriptions to get free benefits. Yet the way that they cheat depends on the type of subscription they have. For the September edition of PYMNTS’ Subscription Commerce Conversion Index study, “The Subscription Commerce Conversion Index: The Challenge Of Cheaters,” created in collaboration...
As subscription commerce moves from the pandemic sign-up wave to consumers being more selective and wanting more control, subscription providers are enhancing business models to deliver more value at a time when many subscriptions must pass the “nonessential” test. Speaking with PYMNTS for the “Subscribe...
New Jersey will be regulating automatically-renewing subscription services, according to a report from Perkins Coie, following several other states. The lawsuits come in response to the rapidly expanding subscription economy, which saw massive expansions over the pandemic. Over two-thirds of Americans now make use of...
As brands look to adapt to the new omnichannel normal, one of the most powerful tools at their disposal is data, leveraging digital platforms to more deeply understand (and consequently influence) the behavior of their customers. Quick-service restaurant (QSR) giant Taco Bell, for one, which...
Many consumers using online subscription services have developed staying one step ahead of having to pay for them into an art form — a fact of life for companies offering streaming services and deliveries of specialty foods, cosmetics, fashion items and more. A new research...
Improving the subscription payment process can help subscription merchants maintain their customer bases. The payment process is a vital part of a consumer’s subscription experience. A payment process that is clunky and filled with friction is prone to avoidable customer churn. Therefore, one of the...
Inflation may be moderating, but high prices on everything force consumers to rethink what’s really essential. Juan Palacio of BloomsyBox tells PYMNTS how flexible payments and cancellation policies are helping turn flowers into an essential monthly purchase.
With the economic outlook not improving or likely to until 2023 or 2024, subscription commerce faces an inflection point that could see a mass customer exodus unless providers get creative in their strategies and use platform tools to navigate a tricky time. Rima Khoury, vice...
With inflation on the rise, 85% of consumers are concerned or very concerned about their budgets. With the prospect of rising costs continuing well into next year, many consumers are limiting their spend on nonessential items. Overall, 46% of consumers say they are making fewer...
