Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to work more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. As that mobile technology gets closer to mainstream introduction, the potential 5G ecosystem for FinTech and mobile banking is gaining clarity.
Banks and credit unions are still wrestling with the best ways to deploy mobile technology, and to do so in ways that balance security, safe authentication and consumer convenience. Machine learning and artificial intelligence are among the emerging technologies capable of boosting banking operations, including customer service and preventing fraud, as recent PYMNTS research has demonstrated.
5G offers the possibility of new technology that can help FinTech and financial institutions — technology that can be thrown into the existing mix to fuel ongoing digital efforts. “For mobile banking to become ubiquitous, the development of 5G technology is paramount,” reads one recent analysis of the biggest FinTech and banking trends for 2019. “5G tech reduces latency and transaction times, which is key to ensuring the network can handle the amount of transactions at scale.
Few financial institutions now use true artificial intelligence — fresh PYMNTS data puts the percentage in the U.S. at 5.5 percent, with progress hampered in part by costs, misunderstanding what makes true AI different from machine learning and other factors. When it comes to 5G, however, financial institutions and FinTech providers might find their hands forced in a way that’s more forceful than decisions about whether and how to deploy AI systems, according to observers.
Arguing that banks, in general, have been “sluggish” in meeting the digital demands of consumers, Baskaran Subramaniam, global client partner of financial services at HCL Technologies, recently wrote that “this cannot continue for long.” He added that “as customer demographics change, there will be an increasing pressure on banks to deliver superior customer services through the channels their users prefer. The dawn of 5G will further force banks to undertake massive reforms in the way they use technology, for internal operations and customer engagements alike.”
What does that mean, then?
“Many familiar banking operations, such as payment services, will attain new forms extending to newer channels, including 5G smartphones, wearables, IoT devices and virtual reality,” Subramaniam wrote. “The increased security and speed made possible by 5G will also revolutionize the capital markets, shortening settlement cycles considerably and removing latencies with real-time mobile trading capabilities.”
When it comes to FinTech specifically, instead of banks and credit unions, in fact, perhaps the main appeal of 5G at this point is not speed, but “ultra-low latency,” argued another recent analysis. “Defined as the time it takes for a device to send a command to a remote server and get a reply, latency looks set to reduce from 50 milliseconds on a 4G phone to under one millisecond in the 5G era. So at the very least, 5G will bring a lightning-fast, real-time user experience to mobile devices, so much so that consumers will experience banking and payment transactions instantly on their devices. 5G will mean zero waiting time.”
That essentially zero waiting time will also bring other benefits to the world of FinTech, according to the analysis. Low latency “will become more important in the short term as the use of third-party application programming interfaces (API) within banking grows, with third-party apps gaining access to banks’ databases to make transactions.”
That said, it seems unlikely at this point that blockchain and cryptocurrency will experience significant benefits from the low latency promised by 5G mobile network technology, according to experts and reports. But latency and other features of 5G do seem set to promote further use in payments, digital banking and financial services via smartphones and other connected devices, including wearables. In 2019, an estimated 225 million wearable – and web-connected – devices will ship globally, according to a new report from Gartner, up 26 percent from 2018. (That means, of course, that 5G will fuel the growth of the Internet of Things.)
The looming deployments of 5G come as financial institutions are focusing more on the (relatively inexpensive) cloud computing, which also increases what banks and credit unions — and FinTech, either on their own or in partnerships — can do with digital technology and product offerings. “Still, we can’t assume that everyone has access to high-speed internet to take advantage of cloud computing,” reads a new report on that topic. “For many businesses and customers, 5G is the missing link.”
So where is all this 5G?
As PYMNTS reported earlier in December, Verizon and Samsung plan to launch U.S. 5G phones in the first half of 2019. The move would essentially beat Apple to the market with smartphones featuring 5G technology, because reports say that Apple is going to wait until 2020 to release the first iPhones featuring the tech. But even though Verizon is leading the charge for the new technology, which will greatly increase speeds on mobile networks – up to 50 or 100 times faster than the currently available 4G – some industry watchers say the new tech won’t be widely available until about 2025 or so.
Actual 5G deployments may still be in doubt — and the effort will vary — but it is all but certain that the mobile network technology will offer new ways for financial institutions and FinTech to win more customers and market share.