According to The Telegraph, UK payday loan customers are being encouraged to come forward to ombudsmen with any mistreatments or complaints about their lenders. The urge comes from the UK’s Citizens Advice after examining that three quarters (665 cases) of payday loan cases in the country are worthy of financial ombudsman services. Over a third of the cases revealed that lenders have been using a recurring payment method to drain cash from customer’s bank accounts without any warning.
“By making your voice heard you will expose the bad behavior of lenders and put pressure on them to clean up their act which could help stop similar problems happening to other people,” said Citizens Advice chief executive, Gillian Guy.
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