NCR consumer transaction technologies and CradlePoint, the in cloud-managed 3G/4G networking solutions for distributed enterprises, announced an agreement that provides CradlePoint customers with expanded field service and support globally. Under the agreement, NCR, through its Telecom & Technology line of business, will provide on-site installation, hardware maintenance and remote monitoring services that support CradlePoint’s cloud managed networking solutions.
Ryan Adamson, COO for CradlePoint explained that they chose to partner with NCR because of NCR’s reputation for customer focus and service value. “With NCR, we will provide our customers unparalleled access to their field service technicians in North America and internationally, which will give our customers a complete solution approach from installation and professional services to their ongoing networking needs”.
CradlePoint’s existing and new enterprise customers will benefit from access to the more than 13,000 NCR service professionals across the globe. This opportunity will allow CradlePoint to continue their focus on developing wireless networking solutions and be provided the support needed to further expand their business into new markets.
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