Building Your Roadmap to Better Compliance and Customer Experience

In 2014 and 2015 the Federal Trade Commission cracked down on non-compliance, handing out fees in the millions to payments processors. Facing ever-new regulations, compliance teams reacted with a more strict approach, sacrificing good customer experience in the process. It’s a perpetual tug of war between Risk Departments and Product & Customer teams. On Thursday, June 25, at 1 p.m. EST, join host MPD CEO Karen Webster and Recombo CEO Mike Gardner as they discuss how a risk department can enhance compliance with an automated customer onboarding experience.


In this webinar attendees will learn:

· The fundamentals of building a great onboarding experience

· How automation in the onboarding process affects underwriting

· How to apply industry best practices and guidelines to the risk process

· How to build an automated underwriting roadmap that works for your business

· What your organization needs to do today to move toward automation


To register for this live digital discussion, please click below.




Mike-G-03 (1)
Mike Gardner
Chief Executive Officer, Recombo Inc.

Mike Gardner is CEO of Recombo Inc – the makers of Agreement Express, a SaaS based automated onboarding and underwriting solution for the financial services industry. Since joining Recombo in 2005, Gardner has evolved the product into a solution trusted by Fortune 500 financial institutions and top global acquirers. Prior to joining Recombo, Gardner, a 20-year veteran of the software industry, spent six years at Cayenta – an international ERP software vendor for the utility and public sector markets. Between 1998 and 2004 Gardner led Cayenta to profitable growth through challenging economic conditions. His past experience has taken him through several firms including Canadian Pacific (Interlink), Cryptologic, and Price Waterhouse Coopers.

Gardner has also contributed over a decade of work to the ALS Society of British Columbia and the ALS Society of Canada. Dedicated to actively bringing change to our society, Gardner has chaired the National Advocacy Committee and the Partner Advisory Committee, which earned him the William Fraser Leadership Award.


 KW Webinar

Karen Webster
CEO, Market Platform Dynamics 

Karen Webster is one of the world’s leading experts on payments, commerce and retail innovation and a strategic advisor to CEOs and Boards of multinational players in those sectors. As CEO of Market Platform Dynamics, she works extensively with the most innovative players in the payments, financial services, mobile, retail, B2B, digital media and technology sectors to help them maximize the value of their platform assets, design disruptive new business models and ignite and monetize new innovation. Karen also serves as a member of the advisory board for several emerging companies.



New PYMNTS Report: Preventing Financial Crimes Playbook – July 2020 

Call it the great tug-of-war. Fraudsters are teaming up to form elaborate rings that work in sync to launch account takeovers. Chris Tremont, EVP at Radius Bank, tells PYMNTS that financial institutions (FIs) can beat such highly organized fraudsters at their own game. In the July 2020 Preventing Financial Crimes Playbook, Tremont lays out how.

Click to comment