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Diebold and Samsung To Show Off ATM Withdrawals Via Facial Recognition

Diebold Nixdorf, the connected commerce technology company and Samsung SDS America announced they are teaming up to show how integrating advanced mobile technology — such as facial recognition — and the self-service channel can result in enhanced security and an improved consumer experience.

In a press release the companies said they will jointly demonstrate the mobile-based biometric authentication approach at this year's Digital Banking conference in Austin, Texas from June 12 to 14.

“As an industry leader in enabling cardless transactions at the ATM, our comprehensive solutions are bridging the physical and digital worlds of cash to truly drive connected commerce,” said Alan Kerr, Diebold Nixdorf senior vice president of software in a press release. “Co-innovation lies at the heart of how Diebold Nixdorf does business. We are excited to be working with Samsung to showcase innovative solutions that utilize the trusted ATM channel to merge cash and mobile in a seamless, convenient and highly secure way.”

According to the companies, the mobile-based transaction system uses Samsung SDS Nexsign, which is a FIDO-compliant biometric authentication platform that includes facial-recognition technology paired with the ATM to complete a secure cardless cash withdrawal in seconds. Banks have deployed cardless solutions, and Samsung SDS demonstrates the use case without the need for a card or PIN, which they said is a leap forward in convenience without sacrificing security. To ensure speed is achieved, consumers can “stage” a withdrawal via their mobile banking app prior to arrival. Once they approach the ATM, the consumer taps their Samsung Galaxy S8 mobile device to the near-field communications (NFC) reader on the ATM, confirms their transaction and instantly receives a prompt to complete authentication via facial recognition on their mobile device. Once verified, cash will dispense, and the transaction is complete in less than half the time of a standard ATM transaction. This technology and experience can also support customers using other Android and iOS devices, they said in the release.

“Samsung is making it easier for consumers to interact with their banks and ATMs using biometric information and eliminating the need for a physical card and PIN,” said Scott Koo, CEO of Samsung SDS America. ”We have already shown how this works with Samsung Pay and now have extended this functionality to provide a faster and secure approach to cardless transactions.”

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NEW PYMNTS DATA: HOW WE SHOP – SEPTEMBER 2020 

The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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