Paysafe, HotelKey Partner to Streamline Hotels’ Retail, B2B Payments


Specialized payments platform Paysafe and cloud-based software solution provider HotelKey have partnered to enable frictionless payments for U.S. hotels across both their retail touchpoints and their back-of-house operations.

This collaboration will streamline in-person, card-present and card-not-present transactions across all of a hotel’s retail sales channels, including the front desk, bars, restaurants, gift shops, and onsite events and catering. It also supports hotels’ payments for purchases for their operational needs, such as food and beverage orders and housekeeping supplies, the companies said in a Wednesday (Oct. 19) press release.

“We’re excited to partner with Paysafe to provide our hotel clients with an embedded payment solution that addresses growing consumer demand for convenience by creating a seamless payments experience that simplifies the day-to-day responsibilities of property staff, and increases owner visibility of their property’s payment processing from a single reporting dashboard,” HotelKey Vice President of Operations Alexander Schindelbeck said in the release.

To deliver these capabilities, the companies have integrated Paysafe’s payments platform with HotelKey’s cloud-based property management system for the hospitality industry. HotelKey’s solutions — which are designed for both individual properties and hotel chains — are used in thousands of hotels in the U.S., according to the press release.

“We’re passionate about partnering with innovative technology companies to develop forward-thinking payment solutions,” Paysafe President of Merchant Solutions Afshin Yazdian said in the release. “Our partnership with HotelKey is an exciting opportunity to reinvent the retail and payments experience for the hospitality industry.”

PYMNTS research has found that travelers want to be able to pay how they want, where they want and when they want and expect their overall payments experiences to be quick, seamless and stress free.

Read more: Hotels, Airlines Tap Payments Orchestration to Meet Consumers’ New Digital Expectations

To meet this demand, travel and hospitality businesses are adding new payment methods and features to their payment stacks, according to the “Payments Innovation Readiness Playbook,” a PYMNTS and Spreedly collaboration.