FinTech startup and digital banking solutions provider D3 Banking recently unveiled an intelligent voice banking interface using Amazon’s Alexa.
The new voice interface will enable banking customers to check account balances, move money, listen to messages and manage financial goals using voice commands. In addition to voice navigation, the interface API will allow financial institutions to collect and analyze data from these voice interactions to personalize responses and marketing efforts.
Mark Vipond, CEO of D3 Banking, said in an announcement: “Voice assistants may be a novelty, but voice recognition technology is becoming increasingly advanced, and artificial intelligence will play an integral role in banking’s user experience. By offering voice-activated banking for our consumer and small business solutions, we are breaking down the barriers of friction and need for special knowledge from end users. The customers and prospects we discussed this feature with have been enthusiastic about its potential. There is a promising future for voice banking through AI, and we look forward to continuing to identify and deliver new ways for financial institutions to better serve their members and customers.”
D3 reportedly plans to be developing a voice calling feature for the technology, allowing for a direct voice connection between customers and banking representatives.
Likewise, as is the case with other financial institutions, the FinTech company plans to leverage its voice recognition software toward developing biometric banking security. Though the technology will first integrate with Amazon’s Alexa, other virtual assistants, like Google Home, will be added to the D3 Banking lineup.
The banking space is pushing to enable voice for both navigation and security. Just recently, Santander Bank updated the voice recognition functionality of its SmartBank mobile application for iPhone, allowing consumers to execute a greater variety of more complex actions via voice. Previously, both Barclays and HSBC started using voice as part of a larger push toward biometric banking and security.