JPMorgan Chase customers nationwide were prevented last week from making online and mobile payments due to unspecified technology issues.
According to American Banker, services including bill pay and Chase QuickPay — the company’s peer-to-peer payment service — went down around 4:00 p.m. on Thursday and were restored around 8:30 p.m. (EST).
Company spokesman Tom Kelly said the issue did not affect the company’s ATM or branch network, nor did it affect debit or credit card transactions.
Some customers could still see their balances, but others — the company is not sure how many — could not, Kelly said. Several Chase customers complained on Twitter and to an American Banker reporter that all they saw was “N/A.”
While it’s unclear what, exactly, caused the outage, Kelly noted that “it’s a technology issue that we’re working on.”