Digital Banking

Mobile-Only Bank NUMBER26 Faces Customer Backlash

Mobile banking

There are 26 letters in the alphabet, and it may be the case that mobile banking tech outfit NUMBER26 may be called a string of words that have four letters each.

As reported on Wednesday (June 1), the German mobile bank, which Forbes stated wants to become “the new hub for digital transactions,” allegedly cancelled several customer accounts without warning or satisfactory explanation.

Users, said the publication and various social media accounts, were informed that they should move their account balances to other institutions, and the hue and cry from those affected were heard via Twitter.

The firm sent out emails to certain customers in recent weeks, telling them that their accounts would be closed within two months. This after a number of reports pegged growth at healthy rates and said the firm had an installed base of about 150,000 users. The firm also said that the cancellations affected only a "few hundred" people and that, “in the context of our fast growth, the number of affected accounts is insignificant.”

NUMBER26 has said there is a reason tied to each closure but that the company is unable to speak to specifics.

Late last month, in an interview with Forbes, management stated that the aim has been to become an integrated stop for digital payments and banking and other financial services.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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