Silicon Valley’s post-purchase payments company Returnly has launched International Returns, a new solution that lets global shoppers return online merchandise from anywhere in the world, the company said in a press release Wednesday (Oct. 23).
Returnly makes purchase returns for international shoppers easy and trackable. Additionally, merchants have the chance to expand and connect with international shoppers, and offer instant refunds and exchanges.
“eCommerce has made it possible for retailers of any size to reach consumers in any country,” said Eduardo Vilar, founder and CEO of Returnly. “Our international returns solution is designed to make online shopping easier than ever for today’s global consumer.”
“With a simple, fast and reliable returns process, we’re giving consumers the confidence to buy, while removing one of the biggest obstacles of global eCommerce growth for U.S. and Canadian online retailers ahead of the holiday season,” he added.
A complex returns process negatively impacts buyers’ purchasing journey and can affect future purchases.
The Pitney Bowes Global eCommerce Study indicates that difficult returns are the main reason shoppers leave carts without buying.
Returning a global online purchase is usually “highly manual” and complicated, Returnly explained. There are also language barriers, additional forms and border restrictions.
Returnly’s solution makes international returns easy by offering automation across borders that include regional return centers, tracking, label generation and instant exchanges or refunds. Retailers also get the advantage of lower expenses due to fewer support calls and manual form processing.
As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. That’s why real-time payments and fund disbursements have become so important across industries. The global value of real-time compensation is projected to reach $34.3 billion over the next five years.
Despite consumer demand for low-risk returns and real-time payments, many customers and businesses are still reliant on complicated and slow methods of payment, which can lead to costly delays.