Weave has added Mobile Tap to Pay to its customer experience platform for small- to medium-sized businesses (SMBs) in healthcare.
The new feature expands the company’s payment suite, offering patients and clients another way to make payments, reducing transaction time and optimizing the overall customer experience, the company said in a Monday (July 31) press release.
“This new feature reflects our commitment to staying at the forefront of payment innovation and providing our customers with the tools they need to succeed in today’s rapidly evolving digital landscape,” Weave Chief Product and Technology Officer Branden Neish said in the release.
Mobile Tap to Pay allows patients and clients to make contactless payments by tapping their credit or debit card on the provider’s mobile device, according to the release. The system is built on the latest advancements in payment technology, making Weave one of the first patient experience software providers to offer it.
For healthcare SMBs, the addition of Mobile Tap to Pay makes the payment process simpler, faster and more efficient, the release said. This ultimately allows SMBs to provide their patients with a secure, convenient and low-friction payment experience.
“This feature enables Weave customers to seamlessly collect payments from anywhere, without dedicated payment processing hardware,” the company said in the release. “With the growing popularity of contactless payment options, Weave’s Mobile Tap to Pay feature aims to cater to the evolving needs of on-the-go patients and clients and mobile-first businesses.”
PYMNTS research has found that healthcare providers can improve the customer experience by adopting modern payment systems.
Currently, most providers still rely on paper and manual procedures for patient collections, according to “The Healthcare Industry Needs a Dose of Money Mobility,” the June edition of the “Money Mobility Tracker Series,” a PYMNTS and Ingo Money collaboration.
The report also found that those practices give rise to a host of problems. For example, 54% of the consumers surveyed for the report said they had dealt with at least one pain point during the payment process in the past 12 months.