News

Security & Fraud
3 in 4 eCommerce Firms Prioritize Anti-Fraud Innovation to Prevent Data Breaches
November 20, 2023

False declines are a significant yet often overlooked issue that impacts both businesses and consumers. Picture this: You attempt to make a purchase, only to face rejection, not because of insufficient funds or fraudulent activity, but due to a false decline. These instances, where legitimate...

Retail
Jewelry Brand Pandora Adopts o9 Solutions’ AI-Powered Planning Platform
November 20, 2023

Jewelry brand Pandora has partnered with o9 Solutions, a provider of enterprise artificial intelligence (AI) software platforms, to enhance its integrated planning capabilities. With a focus on digital transformation, Pandora has selected o9’s AI-powered Digital Brain platform to revolutionize its planning and merchandising processes, the...

Retail
Ecosystems Expand as Shopify, PayPal and Amazon Point to Streamlined Checkout’s Potential
November 20, 2023

For eCommerce platforms — with Amazon and PayPal among the most visible examples — checkout is evolving as part of the glue that holds ecosystems together. For these two firms, the opportunity lies in easing friction as consumers check out, but also in realizing new...

CFPB
CFPB Fines Toyota Motor Credit $60 Million for Illegal Practices
November 20, 2023

The Consumer Financial Protection Bureau (CFPB) ordered Toyota Motor Credit to pay a $60 million fine for engaging in illegal lending practices and credit reporting misconduct. The auto-financing arm of Toyota Motor Corporation prevented borrowers from canceling product bundles that increased their monthly car loan...

Banking
Citigroup Starts Restructuring to Focus on 5 Business Units
November 20, 2023

Citigroup has begun the next phase of its previously announced organizational changes.  “Today we shared with our colleagues the next layer of changes across many of our businesses and functions as we continue to align Citi’s organizational structure with our new, simplified operating model,” the...

Artificial Intelligence
OpenAI’s New Interim CEO Says He Will Reform Leadership Team
November 20, 2023

OpenAI’s newly appointed interim CEO — the second person to hold that post in three days — said one of his primary objectives is to investigate the process that led to the departure of OpenAI’s previous CEO, Sam Altman, on Friday (Nov. 17). Emmett Shear,...

Retail
D2C Brands Favor Retail as Consumers Resist Spending 
November 20, 2023

Despite the alleviation of inflation, consumers remain cautious about their spending habits. Consequently, direct-to-consumer (D2C) brands are facing challenges and are compelled to revamp their previously successful strategies. As a result, many are venturing into the realm of traditional retail.  Caraway, which sells cookware, has...

Cross-border Payments
Visa and Remitly Expand Collaboration to Digitally Streamline Global Remittance Market
November 20, 2023

Yanilsa Gonzalez-Ore, North America Head of Visa Direct and Global Ecosystem Readiness, and Remitly’s CEO Matt Oppenheimer told PYMNTS cross-border money transfers are ripe for app-driven, digital modernization. “Global money movement has not yet evolved to the levels expected and needed by the world,” said...

Cross-border Payments
Liquidity Management Key to Taming FX Volatility in Emerging Markets
November 20, 2023

Compared to the global standard of five to six hubs, moving money between Nigeria and China or Singapore can require navigating through up to 16 hubs before the payment reaches the last mile, said Jess Anuna, founder and CEO of Klasha, a global cross-border payments...