News

eCommerce
Chicory: Albertsons, Others Can Drive off-Site eGrocery With Shoppable Content
November 10, 2023

By partnering with major grocers such as Albertsons, contextual commerce platform Chicory is expanding eGrocery audiences, enabling retailers to reach new customers across more parts of their web browsing routines. In an interview with PYMNTS following the platform’s announcement of its partnership with the grocery giant, Nick Minnick, vice president of...

Artificial Intelligence
Companies Seek Regulator Guidance in Help Developing AI Products
November 10, 2023

Artificial intelligence isn’t changing just one thing; it is changing everything. Companies in safety-critical areas like finance, healthcare and the security sector are moving carefully in developing and integrating the technology. After all, if AI goes wrong — it can go quite wrong — at...

Loyalty & Rewards
1 in 3 Consumers Would Use Online Bank Transfers for Rewards
November 10, 2023

Online bank transfers, also known as pay-by-bank transfers, can be used to pay recurring bills and are the third most frequently used for this purpose after debit and credit cards. Adoption is steadily growing for online purchases, with 35% of consumers using online bank transfers...

Retail
LensCrafters, e.l.f. Harness Roblox to Merchandise Ideas, Not Just Products 
November 10, 2023

Brands are realizing that virtual platforms offer more than just a storefront for pushing products — they’re seeing the potential for spaces to merchandise ideas.   The popular online platform Roblox, which allows users to create and play games, has emerged as an appealing avenue for...

Retail
Amazon vs Walmart: Who Will Bag the Victory in the Grocery Aisle? 
November 10, 2023

Walmart, best known for offering products at wallet-friendly prices through its extensive network of physical stores, is setting records this month, driven by the success of its grocery offerings that continue to attract shoppers. Meanwhile, Amazon isn’t satisfied with its penetration of the grocery sector...

Loyalty & Rewards
Personalization Powers Loyalty Programs to New Levels of Customer Engagement
November 10, 2023

Loyalty programs are evolving to meet consumers’ changing values, Engage People Chief Technology Officer Len Covello told PYMNTS. Loyalty has shifted from the typical interaction of earning some type of currency — air miles, for example — that are ultimately redeemed after being accumulated over...

Fintech Investments
FinTech IPO Index Loses 1.8% as Oportun Plunges, Earnings Roll In
November 10, 2023

The earnings deluge is what moved names this past week — and for the FinTech IPO Index, the movement was mostly to the downside. The index lost 1.8%, led by Oportun Financial, whose shares plunged by 55.8%. The company said this week that it is laying...

Artificial Intelligence
72% of Lawyers Doubt the Industry Is Ready for Generative AI
November 10, 2023

At its core, legal work demands meticulous attention to detail, extensive research and nuanced argumentation — intellectually rigorous and time-consuming tasks. The complexity of legal work has historically deterred the use of technology because tools to organize and interpret it were simply unavailable. However, the...

B2B Payments
Priority CEO Says Businesses Expect a Unified Commerce Experience
November 09, 2023

B2B payments are increasingly finding themselves in the spotlight, and for good reason.  The complex and massive space is increasingly benefitting from the trickledown consumerization of payments, and enjoying new transactional innovations that come with digitization and automation.  Slowly, if surely, these 21st century advances and their...