News

Retail
Amazon vs Walmart: Who Will Bag the Victory in the Grocery Aisle? 
November 10, 2023

Walmart, best known for offering products at wallet-friendly prices through its extensive network of physical stores, is setting records this month, driven by the success of its grocery offerings that continue to attract shoppers. Meanwhile, Amazon isn’t satisfied with its penetration of the grocery sector...

Loyalty & Rewards
Personalization Powers Loyalty Programs to New Levels of Customer Engagement
November 10, 2023

Loyalty programs are evolving to meet consumers’ changing values, Engage People Chief Technology Officer Len Covello told PYMNTS. Loyalty has shifted from the typical interaction of earning some type of currency — air miles, for example — that are ultimately redeemed after being accumulated over...

Fintech Investments
FinTech IPO Index Loses 1.8% as Oportun Plunges, Earnings Roll In
November 10, 2023

The earnings deluge is what moved names this past week — and for the FinTech IPO Index, the movement was mostly to the downside. The index lost 1.8%, led by Oportun Financial, whose shares plunged by 55.8%. The company said this week that it is laying...

Artificial Intelligence
72% of Lawyers Doubt the Industry Is Ready for Generative AI
November 10, 2023

At its core, legal work demands meticulous attention to detail, extensive research and nuanced argumentation — intellectually rigorous and time-consuming tasks. The complexity of legal work has historically deterred the use of technology because tools to organize and interpret it were simply unavailable. However, the...

B2B Payments
Priority CEO Says Businesses Expect a Unified Commerce Experience
November 09, 2023

B2B payments are increasingly finding themselves in the spotlight, and for good reason.  The complex and massive space is increasingly benefitting from the trickledown consumerization of payments, and enjoying new transactional innovations that come with digitization and automation.  Slowly, if surely, these 21st century advances and their...

Social Commerce
Meta Enables Amazon Shopping Within Facebook and Instagram
November 09, 2023

Meta has unveiled a feature that enables Facebook and Instagram users to connect their accounts with Amazon for a seamless shopping experience. This move aims to keep users within the apps while making purchases on Amazon, eliminating the need to navigate away from their feeds, CNBC reported Thursday (Nov. 9). Reached by PYMNTS,...

Retail
Gap’s Athleta Moves Into ‘Experiential Fitness’ Space
November 09, 2023

Gap-owned women’s fitness apparel brand Athleta is launching an “experiential fitness series.” “Move with Athleta,” invites women to “sweat, connect and celebrate the Power of She” at a series of public events in New York City next week, according to a Thursday (Nov. 9) press...

Banking
Santander Aims to Double Business in US Investment Banking
November 09, 2023

Santander, Spain’s largest bank, is set to expand its corporate banking presence in the United States. Speaking Thursday (Nov. 9) at the Reuters NEXT conference in New York, Banco Santander Executive Chair Ana Botin said the bank’s strategy will focus on renewable finance, auto lending and wealth...

Delivery
Ahold Delhaize US Taps Direct Fulfillment for Pickup, Third-Party for Delivery
November 09, 2023

Ahold Delhaize is looking to bring pickup orders in-house in the United States, even as it reverses course on direct delivery fulfillment. The multinational grocery giant shared on a call with analysts Wednesday (Nov. 8) discussing its third-quarter earnings results how it is reconfiguring its...