Regulation

Wells Fargo May Be On The Hook For Prudential's Scandal-Related Costs

Dragged into the Wells Fargo false account scandal by questions as to whether or not retail bankers improperly sold its insurance, Prudential Financial Inc has made it clear it may look to Wells Fargo to cover its costs. The improper insurance account openings have made Prudential the target of both probes and lawsuits.

“The company has provided notice to Wells Fargo that it may seek indemnification under the MyTerm distribution agreement,” Prudential said in a Feb. 17 regulatory filing.

It remains unknown how much Prudential may be seeking. The request from the New Jersey-based insurance company is yet another cost Wells can add to the pile associated with its great sales scandal.

Federal regulators ordered Wells Fargo to pay $190 million in fines and restitution after an investigation turned up strong evidence that the high-pressure sales environment pushed employees to open as many as 2 million deposit and credit card accounts without customers’ permission.

In the wake of the scandal, Prudential suspended MyTerm, a low-cost life insurance policy it sold through Wells. The suspension will remain in effect until an investigation of how exactly the policy was being sold is completed.

Prudential has also recently been named in a lawsuit by three former managers in its corporate investigation division. The former employees claim they warned Prudential that Wells employees signed up bank customers for the Prudential policies without the customers’ knowledge or permission. Banks are not licensed to sell insurance directly — meaning Wells Fargo employees ought to have either pushed interested parities toward a self-service kiosk or online where policies could be easily reviewed and purchased.

The investigation indicates that policies were opened and closed after a month or two and then reopened.  Prudential also faces a class action lawsuit on behalf of Wells Fargo customers who said they were unknowingly signed up for Prudential policies.

——————————

NEW PYMNTS DATA: HOW WE SHOP – SEPTEMBER 2020 

The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

Click to comment

TRENDING RIGHT NOW