Office Depot Unveils Smart Home Installation Services

Office Depot Unveils Smart Home Services

To help customers create a smart home or office, Office Depot is now an installation partner for Nest and Google smart home devices. Shoppers can now buy cameras and thermostats, among other items, and have them installed by tech experts with the offering, the retailer said in an announcement.

“This is a collaboration we’re excited to be a part of and see major future benefit as we continue expanding our service offerings,” Office Depot Chief Services and Solutions Officer Janet Schijns said in the announcement. She also noted that the retailer is offering installation and consultation services across its eCommerce site and 1,400 retail locations as a Nest Pro partner. The aim is to allow shoppers to “focus on their lives and their business, not setting up secure networks and reading installation manuals.”

With the offering, the retailer will leverage technicians from its CompuCom subsidiary. Google, in turn, will provide tools, training and live support to these experts and make sure that “every Office Depot customer gets their smart home or office service from the best trained professionals,” according to the company. In addition, the retailer is offering customers a discount for in-office or in-home installations in December.

According to research from Strategy Analyticsthat was reported in June, the global demand for smart home devices is forecasted to exceed sales of smartphones by 2023. Their research, the “2018 Global Smart Home Devices Forecast,” indicates that consumers around the world purchased 663 million smart home devices in 2017, and that number could increase to 1.94 billion in 2023.

“Consumer spending on smart home-related hardware, services and installation fees will reach nearly $96 billion in 2018 and grow at a 10 percent CAGR to $155 billion by 2023,” The report noted. It examined a range of smart home device categories, from smart speakers and security cameras to smart light bulbs and door locks, among other products.



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.