Ridesharing

Uber Eats Rolls Out Pickup Feature Nationwide

Delivery and mobile payments

Uber Eats announced that it has launched a new pickup feature nationwide.

The feature was tested in San Diego, Phoenix, Dallas and Austin, Texas, and was made available across the country on Friday (Oct. 18). The company's rivals — DoorDash, Grubhub and Postmates — already offer a pickup service to their customers.

“This gives eaters more flexibility in how they access food and provides them the option to order through Uber Eats and collect the food themselves,” Elspeth Rollert, Uber Eats U.S. head of restaurant brand marketing, told USA Today. She added that there are “no phone calls or delivery fees.”

To celebrate the new feature, the company has also launched Uber Eats Pickup Guides Powered by JUMP, which is a way for riders to enjoy restaurants in their cities while getting around with JUMP. The promotion is rolling out in Austin, Denver, Los Angeles, Miami, Sacramento and Washington D.C., giving customers a guide to their local Uber Eats restaurants that they can easily get to via JUMP electric bikes and electric scooters.  In addition, promo codes will provide users discounts on their JUMP ride, as well as their order with Uber Eats.

And with pickup orders, consumers can use Uber Rewards to earn a point for every eligible dollar spent on rides and Uber Eats. However, Jump is not currently in the loyalty program, said Matt Wing, Uber New Mobility spokesman, adding that the eateries should set prices on the app so that they are the same as those sold in stores.

This latest offering follows the July launch of Uber Dine-In, which allows customers to order their meal from the menu and then chose to either deliver themselves to the restaurant ASAP, or (in some cases) schedule an arrival time.  The app then shows the customer how long the food prep will take and what the estimated travel time to the restaurant will be so that the customer can then go in and be served as soon as they take their seat at the table.

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The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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