Sections
QSR
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406InnovationPepsiCo Launches Innovation Lab Focused On QSRs
When it comes to innovation, go to the source. And when it comes the task of feeding people, that means to go...
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2.0KMastercardMastercard Brings AI Voice Assistants To QSRs
Mastercard announced Thursday (May 16) it inked a partnership with ZIVELO, a self-service kiosk technology company, to enhance the drive-in ordering experience...
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2.2KRetailTaco Bell To Open ‘The Bell’ Hotel
To provide consumers with an immersive way to experience its brand, Taco Bell is launching The Bell: A Taco Bell Hotel and...
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2.9KRetailThe Fearlessly Weird Approach To QSR Dining
Most businesses, particularly new businesses, advertise their intention to be “different,” unique” or to “stand out from the crowd.” That is more...
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1.8KResTechQSRs Notch Mobile Ordering, Loyalty Gains In 2019
Look at the quick-service restaurant (QSR) industry and see how, in some part, the future of retail technology is playing out, a...
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3.4KRetailWhen QSRs Think Really Outside The Box In The Innovation Race
The realm of quick service restaurants (QSRs) is and actually always has been a pretty innovative space. The drive-thru window, for example,...
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1.7KRetailThe Great Meatless Migration In QSR
Burger King made a lot waves about a month ago when it announced that, in cooperation with the vegan burger folks at...
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1.5KRetailShake Shack Shares Soar On The Wings Of Mobile
Shake Shack shares rose as much as 9.7 percent in late trading after the burger chain reported sales that beat estimates. Bloomberg reported...
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1.5KRetailDunkin’ Runs On Mobile Innovation In Q1
With efforts to bring convenience to its guests through mobile technology, Dunkin’ Brands reported first-quarter results that beat analysts’ top-line and bottom-line...
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1.1KEarningsYum Expands Delivery Even As It Disappoints Investors
Yum! Brands keeps rolling out delivery and technology for its quick service restaurant (QSR) brands, but that didn’t save it from disappointing...
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1.2KMobileWhat It Takes To Succeed In Mobile Order-Ahead Apps
Mobile food ordering has become a crowded space. What was once a niche activity has transformed into commonplace behavior. The space isn’t...
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1.1KMobile Order AheadHow B.GOOD’s Customers Shaped Its Rewards Programs
When it comes to food, customers want what they want. In the mobile order-ahead field, listening to customers' needs can give a...
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1.5KRetailWhen Loyalty Is The Key Differentiator For QSR Apps
With the help of mobile order-ahead technology, diners can make their selections at quick-service restaurants (QSRs) before stepping into a physical location....
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1.2KToday In DataFood For Thought With Mobile Order-Ahead
Mastication’s gone mobile, with bits and bytes taking their place alongside actual bites. As shown in the latest Mobile Order-Ahead Tracker, a...
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3.5KMobile Order AheadHow B.GOOD Got Good At Mobile Ordering
Mobile order-ahead apps have skyrocketed in popularity, with more than 60 percent of all digital restaurant orders placed on a mobile device....
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2.0KEarningsChipotle’s Q1 Tech Push Propels Digital Sales
With rocketing digital sales and a new loyalty program, Chipotle Mexican Grill exceeded analysts’ estimates for the first quarter. The quick-service restaurant...
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3.0KInnovationCBD-Infused Burger Signals Higher Level Of Fast Food Innovation
Selling fast food these days is not exactly for the faint of heart, given how the industry faces extreme — and increasingly...
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3.7KUnattended RetailHow Unattended Retail Sells Loyalty
More than 75 percent of loyalty program members say the offerings make them more likely to be repeat customers. But for many...
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3.4KDigital PaymentsAlipayHK And McDonalds Hong Kong Team Up For In-App Payment
AlipayHK, a mobile payment system in Hong Kong, has partnered with McDonald’s to offer payment on the McDonald’s app on smartphones, the...
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2.4KRetailMcDonald’s Curtails Late-Night Menu
In a move that could lead to faster service and make it easier for staff to work the night shift, McDonald’s is...
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3.2KMobile Order AheadCosta Coffee Trials Delivery, Loyalty Program For A Faster Fix
U.K. coffee lovers can get their morning fix with a shot of delivery, thanks to a new move by Costa Coffee. In...
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6.2KMobile Order AheadHow AI Jump-Starts Delivery And Keeps Order-Ahead Secure
With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers...
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3.7KRetailRetail Pulse: Domino’s Opens 10,000th International Store; McDonald’s Buys Dynamic Yield
American quick-service restaurants (QSRs) are growing in markets around the world that are thousands of miles away from the United States. News...
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3.6KRetailWhy Restaurants Are All In On Kiosks, AI Tech
To present brands that allow them to stand out from retail competitors, merchants in the hospitality space are turning to innovations. The...
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3.8KInnovationQSRs Get Smarter With The Help Of AI
Back in the day fast food and other QSR operations were not exactly known as centers of cutting-edge technology. Now QSR operations...
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4.9KRetailWill Subscription Coffee Carry The Breakfast Wars?
Breakfast, we have been told since time immemorial, is the most important meal of the day. But it’s not because medical science...
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3.6KRetailBurger King App Turns To Coffee Subscriptions Amid Breakfast Wars
Amid the breakfast wars, Burger King App is turning to coffee subscriptions. The offering could help bring diners into its restaurants at...
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5.1KMobileCan Coffee Subscriptions Give Burger King A QSR Edge?
The fight to win the loyalty of fast food consumers has always been among the most vicious in all of retail, and...
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3.6KRetailJack In The Box Launches Mobile App
Hamburger chain Jack in the Box is launching a mobile app. The app, which is available at more than 2,200 of the...
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3.9KRetailHow QSRs Are Tapping Into Order-Ahead Solutions In The Mobile Age
With customers trading the counter for mobile apps, quick-service restaurants (QSRs) are experiencing mobile order-ahead growth. Amid these shifting consumer preferences, these...
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3.6KMobile Order AheadBringing Order-Ahead Drinks To Theater Patrons, Drama-Free
Ticket sales are only one piece of theater revenue, and mobile order-ahead can allow patrons to buy concessions and beat lines. However,...
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8.3KMobile Order AheadKeeping Theater Order-Ahead Fraud- And Drama-Free
Six out of every 10 digital orders are now carried out via mobile app, putting the smartphone at the center of the...
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3.9KInnovationQSRs Speed Ahead With Delivery — But The Road Remains Long
Nothing ruins an evening — or a morning, an afternoon or even an entire weekend day — than food delivery that gets it...
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8.5KEarningsDomino’s Looks To AI, Loyalty And ‘Fortressing’ For More Growth
Loyalty stood as one of the big themes of the 2018 fourth quarter for Domino’s Pizza. Not only did the chain’s Piece...
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6.4KToday In DataThe Inverted Approach To Tackling Fraud
Banks, financial institutions (FIs) and other firms are grappling with a flood of application fraud and identity theft. In other news, customers see self-service...
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3.0KRetailDunkin’ Deepens Digital Delivery Push Amid Espresso Relaunch
Amid a push to relaunch its espresso offering and open Next-Gen stores, Dunkin’ Brands reported better-than-expected bottom-line results, but fell short of expectations...
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4.8KEarningsYum And Its Pizza Hut, Taco Bell And KFC Brands Push Forward With QSR Tech
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of...
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2.9KMPOS TrackerDeep Dive: How mPOS Helps Supermarkets Compete
Supermarkets around the world may seem to have locked-in consumer bases — groceries are a necessity, after all — but the reality...
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5.5KFraud PreventionHow To Keep QSRs’ Digital Transformation Investments From Derailing
We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Not to mention, all those late...
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3.6KMobile Order AheadFighting Food Waste And Fraud
Seamless mobile ordering services alone aren’t enough to win users. Apps must also deliver robust security to reassure customers that their personal...
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7.9KMobile Order AheadFeeding Everyone But Fraudsters With Order-Ahead
Dining out can be a jarring experience for customers used to the speed and convenience of mobile ordering. Increasingly, sit-down restaurants are...
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3.4KRetailHow QSRs Are Delivering Ordering Innovation To Digitally Native Customers
In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks...
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2.6KToday In DataToday In Data: Aligning Expectations In The New Year
When customers and those that fulfill their needs are in alignment, all is right with the commerce world. Unfortunately, sometimes things get...
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5.2KPayment Methods
Why QSRs Like Amazon Pay
Quick-service restaurant (QSR) managers are a conservative bunch when it comes to payments, new PYMNTS research found. It makes sense — the process...
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3.4KRetailFive Ways QSRs Are Encouraging Diners To Skip Lines And Order Ahead
To encourage diners to skip the line and order ahead, quick-service restaurants (QSRs) have offered their customers rewards, discounts and other incentives....
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3.1KMobile Order AheadTaziki’s Biometric Approach To Order-Ahead
Hummus and pita with a side of cybersecurity? When it comes to warding off fraudsters, QSRs would be wise to adopt biometric...
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7.2KMobile Order AheadThe Role Of Biometrics In Streamlining Order-Ahead
Quick-service restaurants (QSRs) are breaking out loyalty rewards in hopes of luring customers away from the competition — and turning one-time buyers...
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3.0KToday In DataToday In Data: Keeping Track Of Consumer Context
Context is everything, particularly in the age of digital retail where catching the consumer at the right moment is the difference between a conversion...
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6.4KQSR & MobileDigital Divide: QSR Managers And Consumers Face Nearly 30-Point Gap On Innovation Preferences
While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when...
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4.0KRetailFive Ways QSRs Are Driving Digital Innovation
New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other...
