QSR

Chipotle Says ‘Goodbye Chorizo, Hello Queso’

In restaurant news, the people have spoken and, apparently, they have had enough chorizo. That is the takeaway from Chipotle’s latest corporate...

3.4K

What QSRs Can Learn From Stadium Concessions

Are you ready for some football? Not until you’ve got snacks and a beer in hand — a process that will cost you...

2.9K

Panera Bread Kicks Digital Ordering Up A Notch

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays...

6.3K

Mobile Order-Ahead: It’s Not Just For Restaurants

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience,...

3.3K

QSRs Recovering From Food Scares – Can It Be Done?

In the restaurant business, dirty hands are a deal-breaker. Just ask Chipotle, which has been subpoenaed after the most recent norovirus outbreak...

3.1K

Delivery

Yelp’s New Curbside Service With A Smile

Convenience is the name of the game if you’re a retailer that wants to provide a seamless and quality customer experience for...

Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want

Loyalty is a two-way street — both in life and in rewards programs. Every quick-service restaurant (QSR) seems to offer its own loyalty...

2.8K

Partnerships / Acquisitions

Bad Press Will Keep Chipotle’s Prices Down, For Now

Another Norovirus outbreak couldn’t dent Chipotle’s confidence in itself as the QSR chain looks to raise prices to keep up with rising...

1.7K

Groupon Partners With Grubhub To Bring Food Delivery To Its US Customers

In QSR news this week, Groupon and Grubhub announced in a press release that the two companies have formed a strategic partnership...

2.3K

How TGI Fridays Is Feeding Growth With Mobile Order-Ahead

Thanks to online ordering, every day may truly be TGIF at TGI Fridays. In the latest PYMNTS Mobile Order-Ahead Tracker™, Gail Seanor,...

2.1K

Just Eat Takes On Deliveroo and UberEats in UK

The U.K. food delivery competition just heated up. Startup takeaway-ordering company Just Eat has shared plans to move up a notch to...

2.6K

Dunkin’ Expands Delivery Donuts

Ever really, really wanted a donut — but didn’t want to put on pants to go get it? Dunkin Donuts feels your...

4.4K

NEW REPORT: From Apps To Amazon, Why TGI Fridays Is All In On Mobile Order-Ahead

The mobile revolution has hit the dining industry and is becoming a staple for QSRs, fast casual restaurants and beyond. And recently,...

Chipotle Subpoenaed In Virginia Norovirus Outbreak

The ast few years have not been kind to the Chipotle Mexican Grill restaurant chain. From 10,000 employees accusing it of wage...

1.5K

Chipotle Restaurant Virus Strikes — Again?

It seems like food chain Chipotle cannot catch a break. From an E. coli outbreak to its employees accusing it of wage theft and hackers...

3.6K

Panera Bought By JAB, Parent Of Caribou, Peet’s And Keurig Green Mountain

How about some coffee with that bagel? Panera Bread has gone from publicly-traded to private, bought out by JAB Holding Company, the...

2.7K

Harder. Better. Faster. Stronger. Shake Shack Upgrades Back-End Screen Tech

Shake Shack is adding Expo Screens by Kitchen Armor and Elo to the back-end kitchen operations of its 70-plus locations. Kitchen Armor...

2.0K

Delivery

Pizza Hut To Hire ~14k New Drivers, Debuts New Delivery Tech

The on-demand concept has effectively revolutionized the way retailers interact with consumers. With basically anything at the tip of their fingers, consumers...

2.7K

GIZGO Is Leading The Table-Side Power Source Charge

What’s worse than having your phone die at dinner? Literally nothing. How will you Instagram your meal? How will you call an...

2.6K

Baskin-Robbins Rolls Out Ice Cream Delivery

Baskin-Robbins, the quick-serve ice cream retailer, has started ice cream delivery in certain cities around the country. According to a news report,...

1.5K

Buffalo Wild Wings Revisits QSR Counter-Service Model To Boost Declining Sales

In restaurant industry news, Buffalo Wild Wings, or BW3, the fast-casual sports pub with 22 varieties of chicken wings, is trying to...

2.2K

Subway Gets Fresh With New Tech, But Can It Stop Sales Slump?

Subway has learned the hard way that “eating fresh” just isn’t enough anymore. Diners want to opt into mobile order-ahead on their devices,...

Vita Mojo Scores Over £2M And Counting In Crowdfunding For DNA-Driven Dinners

The selfie generation has spoken, and spoken quickly: The healthy, highly individualized Vita Mojo meal service smashed its crowdfunding goal of £1.5...

El Pollo Loco Hops On Digital Bandwagon With New App, Loyalty Program, And Delivery

Joining the digital club, El Pollo Loco has launched a new loyalty program, overhauled its mobile app and introduced delivery service from...

Protein Bar And Kitchen Customers Earn Loyalty Points No Matter How They Pay

Like the ingredients in its wraps, salads and bowls, the Protein Bar and Kitchen is staying fresh. It’s got a new mobile...

2.2K

Fast Casual QSRs Saw A Decline In Sales During Q1

The fast casual segment of the restaurant industry is having a tough year so far with the latest edition of the BDO...

1.8K

Fast Casual Saladworks Gets Fresh With New Locations And Restaurant Tech

Franchising veteran Paul Tripodes has loved fast casual eatery Saladworks since the very first time he ate there, and now he’s the...

Spoleto Serves Up Quick Service Mobile Order-Ahead

Merging gourmet Italian tastes with a quick service restaurant timescale is not easy work, but Spoleto Italian QSR eateries are not quite...

2.3K

Wearables

SmartServe Designs Smartwatch To Improve Restaurant Service

SmartServe has designed a unique iOS and Android smartwatch to help restaurants improve their overall service. According to Geeky Gadgets, the multi-task...

2.7K

LevelUp’s Take On QSR Success

Quick service restaurants are nothing new — they’ve been around since the 1940s in some fashion. But what is new is how companies...

1.8K

News

Potbelly CEO To Step Down In August

Potbelly Corporation announced that Aylwin Lewis, chairman and chief executive officer, will be leaving the company this summer. “We are grateful for...

4.0K

Mastercard

Mastercard On The QSR Mobile Order-Ahead Race

If you hadn’t heard the news about Dunkin’ Donuts accepting Masterpass as a payment method in-store, in their mobile app and online,...

1.7K

News

Tech Over Taste Was No Recipe For Success At The Melt

The Melt’s business model has been a bit of a gooey mess over the past six years, its “Grilled Cheese Happiness” motto...

2.4K

News

Denny’s Boosts Service With Its New On-Demand Ordering

It can be argued that the diner experience is quintessentially American. From family roadtrips to after-hours eating, many people have memories of...

2.4K

Why Five Guys Keeps Mobile Order-Ahead Simple

Restaurants who want to deliver a great — not just good — mobile order-ahead experience may want to give it one big...

2.8K

Payment Methods

Dunkin’ Now Runs On Masterpass

Dunkin’ Donuts announced Thursday (May 25) that it now accepts Masterpass by Mastercard, enabling customers to purchase and reload virtual Dunkin’ Donut...

3.6K

NEW REPORT: Why Five Guys Says Mobile Order-Ahead Is All About The KISS

Restaurants that want to deliver a great — not just good — mobile order-ahead experience may want to consider the KISS (Keep It...

2.6K

Why Wawa Went To Mobile Order Ahead

The road to offering mobile order ahead has been traveled by many restaurants of late. The methods vary, but the motivations are...

Embracing New Payment Tech Worries Retailers

3.9K

Omnicommerce

Four Ways To Make Omnicommerce Pay

How omni-readi are merchants today, and — in an age of digital driving all dimensions of commerce — how should merchants be thinking about...

1.6K

Payment Methods

GrubHub Ups The POS Game With New POS Partnerships

(Warning: Don’t read this on an empty stomach.) Once consumer-facing organizations have connections up and running, the next big step is to...

2.4K

Au Bon Pain & The Devil In The Mobile Order-Ahead Details

Being a first mover isn’t always what it’s cracked up to be. Nearly half — 47 percent to be precise — of first movers...

3.6K

EMV

Introducing 1-Second EMV

The problem with EMV for most consumers and merchants comes down to speed, Visa and Index have learned. The change in hand...

4.3K

What's Hot

Yum! Brands Beats In Q1, Pizza Hut A Weak Link

Yum! Brands (YUM) beat out earnings and revenue estimates for Q1, though numbers were still down year-on-year. The fast food company —...

4.4K

NEW REPORT: Why Mobile Order-Ahead Is On The Menu

For nearly a century, restaurateurs have looked to speed to gain an edge over the competition. Since Harry and Esther Snyder, the...

1.7K

Merchant Innovation

Au Bon Pain Jumps On Mobile Order Ahead Train

Waiting in line is becoming a drag. If there’s one thing today’s consumers aren’t, it’s patient. As a result, mobile order ahead...

3.1K

Mobile

LevelUp Chief Ninja Talks Order-Ahead Future

In just a few short years, mobile order-ahead capabilities have become an essential feature across a rapidly growing number of quick-service restaurants...

2.1K