Sections
QSR
QSR is the business-to-business magazine for the limited-service restaurant segment, which includes: quick-service (fast food), fast-casual dining, snack shops.
(source: qsrmagazine.com)
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1.9KRestaurant innovationMcDonald’s Continues Digital Push With Dedicated Team
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according...
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1.7KRetailRetail Pulse: Chipotle Pilots New Digital-Focused Design; JAB To Merge Coffee Brands
Brick-and-mortar restaurants are rolling out new store designs as their digital businesses increase in size. Chipotle Mexican Grill, in one case, is...
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1.4KMobile Order AheadMobile Order-Ahead Delivered The Goods In 2019
“It was the best of times, it was the worst of times.” That famous literary opener could apply to the mobile order-ahead...
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1.6KRetailWhy QSRs Are Growing Digital Investments With Mobile, Partnerships
As consumers can have their favorite foods delivered to them with a tap of an app, quick-service restaurants (QSRs) are taking note...
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1.8KMobile Order AheadCaribou Coffee Doubles Down On Customer-Driven Mobile Innovations
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means...
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4.3KMobile Order AheadCaribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than...
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2.6KMobile PaymentsMobile Order-Ahead: It’s What’s For Dinner
In the mobile order-ahead space, consumers are not getting what they ordered – and that doesn’t mean burgers or salads. What consumers...
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2.0KLoyalty & RewardsJimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot
Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Freaky Fast Reward, now available nationwide, was...
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2.5KRestaurant innovationDeep Dive: Serving Up Better Customer Service With Enhanced CRM
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both...
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1.9KMobile Order AheadHow Wahlburgers Hangs Tough On Fraud
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But...
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3.6KMobile Order AheadHow Wahlburgers Keeps Fraud Off The Order-Ahead Menu
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of...
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2.1KInternationalCan Western QSR Brands – And Others – Gain More Power In China?
Two famous North American-based quick-service restaurant (QSR) brands are preparing to duke it out in China for chicken-meal supremacy, the most recent...
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2.6KRestaurant innovationNew Formats Deliver For Food Ordering
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble...
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4.4KRestaurant innovationWhat Food Commerce Shifts Do Ghost Kitchens Foreshadow?
Here’s a question about the last meal that was delivered to your office or home: Do you really know where that food...
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2.6KEarningsShake Shack Looks To Better Delivery Amid Q3 Results
Same-store sales increased only 2 percent for quick-service restaurant (QSR) operator Shake Shack in the third quarter of 2019, disappointing investors. The...
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2.5KRetailWhy The QSR Drive-Thru Is Fueling Retail Innovation
Retail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. New data via PYMNTS research has troubling...
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1.8KRetailNew Papa John’s CEO Tasked With Reset
New Papa John’s CEO Rob Lynch is making changes at the embattled pizza chain in an attempt to rebound from the bad...
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4.0KDeliveryCan Robots Help Solve the Fresh Food Problem?
Fresh food is one of those products that, depending on the context, can almost feel like a minor luxury. Sure, consumers who...
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2.8KRestaurant innovationHow NFC Loyalty Is Changing The Way QSRs Approach Rewards
Creating dedicated, loyal customers is a constant challenge for competing eateries. Consumers want greater access to mobile tools and payments, even at...
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3.7KRestaurant innovationTrending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly...
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2.8KRestaurant innovationWhen Restaurant Tech Sees Your Face And Identifies Your Taste
Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder...
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3.1KRetailWhy Mobile Order-Ahead Is A Sure Bet For Most QSRs
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but...
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3.0KEarningsDunkin’ Doubles Down On Digital With Rewards, Ordering
With digital initiatives in multi-tender rewards and mobile guest checkout, Dunkin’ ended the third quarter with over 12 million loyalty members contributing approximately...
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4.1KMobile Order AheadTrending: Mobile Order-Ahead Takes The Field
New complexities and frictions are emerging every day as the mobile order-ahead industry continues to grow. One of the hotter flashpoints of...
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3.6KEarningsChipotle Drives Digital To Q3 Wins
Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday...
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2.4KRetailMcDonald’s Misses Q3 Earnings Estimates Amid Delivery Push
As the quick-service restaurant (QSR) company aims to bring in more diners, McDonald’s is reaching for price increases and deals. It used promotions,...
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4.7KMobile Order AheadChick-fil-A Launches Dine-In Mobile Ordering
Chick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food...
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4.9KRidesharingUber Eats Rolls Out Pickup Feature Nationwide
Uber Eats announced that it has launched a new pickup feature nationwide. The feature was tested in San Diego, Phoenix, Dallas and...
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1.9KToday In DataMaking Bigger Bets On Consumers Via Data And Payments
Autonomous technology is getting ready to take over the world – and better data is shaping the QSR consumer experience. Not all consumer...
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3.7KRestaurant innovationGet Ready For A More Intimate, Data-Driven QSR Experience
Fast food and QSR operations are trying to do more than old-fashioned mass meal production. Customization is coming into its own in...
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2.3KRetailHow Drive-Thrus Are Speeding Up Retail Innovation
Been on a fast food drive-thru lately? If so, you’ve been at the site of one of the hottest areas of retail...
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3.2KRetailShould QSRs Be Scared Of ‘Ghost’ Restaurants?
Travis Kalanick, ousted founder of Uber, recently made his next big investment. His real estate company, City Storage Systems, bought a stake...
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2.7KEarningsDomino’s Preps For QSR Industry ‘Shakeout’
Get ready for some drama ahead in the food delivery space — that was one message that came from Domino’s Pizza on...
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2.9KRetailThe ABCs Of QSR Mobility
Five years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new...
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3.7KRestaurant innovationDeep Dive: Third-Party Delivery Apps Face Growth Challenges
Third-party delivery apps such as DoorDash, Grubhub and Uber Eats are in high demand as customers seek to enjoy meals from their...
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3.0KRestaurant innovationTaco Bell’s Strategy To Help Customers Own Their Ordering Experiences
In the quick-service restaurant (QSR) space, sometimes the best combos aren’t on the menu. With consumers’ ordering preferences getting increasingly digital, many...
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5.3KRestaurant innovationInside Taco Bell’s Omnichannel Overhaul
The latest figures from the National Restaurant Association paint a promising picture for the U.S. restaurant market. Overall, restaurant sales are on...
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5.5KMobile Order AheadHow Dunkin’ Uses AI For Order Ahead Analytics
Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining...
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4.3KDigital PaymentsHow Olive Garden Is Helping Set The Digital QSR Innovation Table
To-go service is getting more important, and online ordering still needs to be made simpler. Those are among the main lessons from...
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4.3KNewsMobile Smart Kitchens Reinvent Food Delivery
The food that appears on one’s dinner plate each night comes with no small amount of environmental cost. It takes much land,...
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3.7KRetailDelivering Restaurant Innovation With Mobile Tech
With more choices for fast-casual dining than ever before, diners can choose to eat in restaurants or tap into delivery whether they...
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3.0KRestaurant innovationDeep Dive: QSRs Find Their Voice
More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on...
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3.1KRestaurant innovationMobile Loyalty Success Hinges On More Than Just Points
Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco...
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1.4KToday In DataSatisfying The Hunger For Food Delivery
No one likes to be hangry – that uncomfortable feeling of anger mixed with hunger. It’s a common feeling when you’re left...
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4.4KRestaurant innovationHow Domino’s Works To Deliver On Customer Loyalty
An unsatisfying restaurant ordering experience can turn long-term customers into last-time patrons. So how can restaurants know which tech and services will...
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5.3KRestaurant innovationInside Domino’s Data Strategy For Driving Customer Loyalty
Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos...
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4.9KInnovationPaytronix CEO: Loyalty And The Power Of Anticipation
A popular earworm rock song that hit the North American charts back in the 1990s assured the object of the narrator’s affection...
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2.3KDeliveryGrubhub Partners With McDonald’s In NYC
McDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area....
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2.7KRetailPanera Bread Grows Delivery With Grubhub, DoorDash, Uber Eats Partnerships
To build on its in-house delivery model, Panera Bread announced national delivery availability for the first time via Grubhub, Uber Eats and...
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2.3KRetailKFC Brings Beyond Meat Chicken To Atlanta Location
In a deal that is said to make KFC the first fast-food restaurant to offer plant-based chicken, one of the quick-service restaurant...
