QSR

Order Dunkin’ Donuts With Google Assistant

The future of ordering coffee has arrived — or, at least Dunkin’ Donuts and Google hope it has. The two firms have...

4.2K

How Robots Are Serving The QSR Galaxy

When robots aren’t out saving the galaxy, they’re making pizza? That may soon be the case — at least in quick-service restaurants...

3.3K

Security & Fraud

Applebee’s Hit With POS Data Breach

After its point of sale (POS) systems were reportedly affected by malware designed to capture credit card information, RMH Franchise Holdings is...

2.6K

Restaurants Take On Digital Innovation With Mobile Ordering And Payments

It’s a big job to bring restaurant dining and ordering options to consumers who may use multiple digital channels. To keep up...

2.3K

Subway Introduces MyWay Loyalty Program

Subway announced it is launching a new loyalty program that will offer its customers tokens that eventually mature into dollars. Subway MyWay...

794

Artificial Intelligence

Some Fazoli’s Customers Can Order Via Alexa

Fazoli’s, the casual pizza restaurant chain, is testing the ability for customers to use Amazon’s Alexa to order meals. In an interview...

4.1K

Intelligence of Things

How Toll Transponders Are Putting Commuter Commerce In The Fast Lane

The $212 billion that commuters spend on food, coffee, gas and parking during their commutes each year is a magnet for innovators...

2.6K

Going Mobile To Make Food More Personal

As the popularity of mobile order-ahead solutions has surged, consumers’ expectations for their QSR have surged too, Matthew Furman, VP of Marketing for...

4.6K

NEW DATA: How Mobile Order-Ahead Changes Customer Expectations

Eating is an inherently personal experience. And that’s a philosophy QSRs are working to preserve with new powerful mobile orderings solutions that...

2.2K

Chipotle Hires Taco Bell’s CEO

After turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant (QSR), CEO Brian Niccol is heading...

2.4K

Earnings

Weak Sales Depress Dunkin’ Earnings

Dunkin’ Donuts’ stock was down more than 3 percent after earnings were announced, despite better-than-expected Q4 results, according to news on Tuesday...

4.0K

Half Of Quick Service Restaurants (QSRs) Offer In-Store Pickup For App Orders

To run a popular burger restaurant, it’s not enough to simply have a good grill and a fresh beef patty. With advances...

5.4K

POS Innovation

QSR Automations Targets Restaurant Delivery, Take-Out Markets With Updates

Food order-ahead mobile apps are exceedingly good at calculating the best route for drivers, but they don’t always keep consumers informed about...

3.2K

The Digital Future Of Dunkin’ Donuts

Dunkin’ Donuts has always been a brand about, well, donuts (or doughnuts, if one is a stickler about proper spelling). “Time to...

2.6K

Delivery

Hooters Expands Order-Ahead

To reach consumers who might not be willing to visit its brick-and-mortar locations, quick-service restaurant (QSR) chain Hooters has its eye on...

4.2K

Bitcoin

KFC Takes A Bite Of Bitcoin Trend

Colonel Sanders wants customers’ bitcoins. According to Fortune, Kentucky Fried Chicken (KFC) has announced a Bitcoin Bucket, available only in Canada and...

2.1K

Domino’s CEO Says He’s Not Moving To Chipotle

The CEO of Domino’s Pizza, J. Patrick Doyle, said the rumors are simply not true: He’s not moving to Chipotle Mexican Grill...

3.7K

Jack In The Box Gives Up Qdoba For $305M

According to news from USA Today, Jack In The Box is selling off its struggling Mexican fast casual restaurant chain Qdoba for...

6.3K

KFC Is Selling A Colonel Sanders-Crowned Internet Escape Pod

Sorry, turkey, but it looks like you’ve been out-clucked by chicken this Thanksgiving. In yet another bizarre marketing ploy, Kentucky Fried Chicken...

3.2K

Chipotle’s Order Ahead Upgrade

Chipotle is rolling out a new mobile app aimed at enhancing the customer’s dining and online ordering experience. “Our guests are increasingly...

3.6K

Chick-fil-A And The Power Of Payments Innovation

Is Chick-fil-A the nation’s most beloved fast food chain? It’s a contentious question. According to Foursquare, the answer is yes. Unsurprisingly, fast...

2.5K

Stocks Sink At Chipotle As Burrito Chain Announces Disappointing Quarter

Chipotle Mexican Grill will be opening fewer locations in 2017 and 2018, according to news from Reuters. This comes after the announcement of...

Location Is Everything – In QSRs As In Real Estate

Advertising is a challenge in the omnichannel age, no matter who you are — but perhaps for none more so than quick service...

9.1K

Burger Bots Could Flip The QSR Industry On Its Head

Pasadena, California-based startup Miso Robotics is ready to introduce Flippy, the automated fast-food burger-flipper — and, according to many, the beginning of the...

3.9K

Chipotle Says ‘Goodbye Chorizo, Hello Queso’

In restaurant news, the people have spoken and, apparently, they have had enough chorizo. That is the takeaway from Chipotle’s latest corporate...

7.9K

What QSRs Can Learn From Stadium Concessions

Are you ready for some football? Not until you’ve got snacks and a beer in hand — a process that will cost you...

4.5K

Panera Bread Kicks Digital Ordering Up A Notch

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays...

11.0K

Mobile Order-Ahead: It’s Not Just For Restaurants

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience,...

6.5K

QSRs Recovering From Food Scares – Can It Be Done?

In the restaurant business, dirty hands are a deal-breaker. Just ask Chipotle, which has been subpoenaed after the most recent norovirus outbreak...

Delivery

Yelp’s New Curbside Service With A Smile

Convenience is the name of the game if you’re a retailer that wants to provide a seamless and quality customer experience for...

4.1K

Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want

Loyalty is a two-way street — both in life and in rewards programs. Every quick-service restaurant (QSR) seems to offer its own loyalty...

3.8K

Partnerships / Acquisitions

Bad Press Will Keep Chipotle’s Prices Down, For Now

Another Norovirus outbreak couldn’t dent Chipotle’s confidence in itself as the QSR chain looks to raise prices to keep up with rising...

3.3K

Groupon Partners With Grubhub To Bring Food Delivery To Its US Customers

In QSR news this week, Groupon and Grubhub announced in a press release that the two companies have formed a strategic partnership...

3.3K

How TGI Fridays Is Feeding Growth With Mobile Order-Ahead

Thanks to online ordering, every day may truly be TGIF at TGI Fridays. In the latest PYMNTS Mobile Order-Ahead Tracker™, Gail Seanor,...

3.6K

Just Eat Takes On Deliveroo and UberEats in UK

The U.K. food delivery competition just heated up. Startup takeaway-ordering company Just Eat has shared plans to move up a notch to...

Dunkin’ Expands Delivery Donuts

Ever really, really wanted a donut — but didn’t want to put on pants to go get it? Dunkin Donuts feels your...

5.6K

NEW REPORT: From Apps To Amazon, Why TGI Fridays Is All In On Mobile Order-Ahead

The mobile revolution has hit the dining industry and is becoming a staple for QSRs, fast casual restaurants and beyond. And recently,...

3.4K

Chipotle Subpoenaed In Virginia Norovirus Outbreak

The ast few years have not been kind to the Chipotle Mexican Grill restaurant chain. From 10,000 employees accusing it of wage...

2.2K

Chipotle Restaurant Virus Strikes — Again?

It seems like food chain Chipotle cannot catch a break. From an E. coli outbreak to its employees accusing it of wage theft and hackers...

5.8K

Panera Bought By JAB, Parent Of Caribou, Peet’s And Keurig Green Mountain

How about some coffee with that bagel? Panera Bread has gone from publicly-traded to private, bought out by JAB Holding Company, the...

4.0K

Harder. Better. Faster. Stronger. Shake Shack Upgrades Back-End Screen Tech

Shake Shack is adding Expo Screens by Kitchen Armor and Elo to the back-end kitchen operations of its 70-plus locations. Kitchen Armor...

3.0K

Delivery

Pizza Hut To Hire ~14k New Drivers, Debuts New Delivery Tech

The on-demand concept has effectively revolutionized the way retailers interact with consumers. With basically anything at the tip of their fingers, consumers...

3.6K

GIZGO Is Leading The Table-Side Power Source Charge

What’s worse than having your phone die at dinner? Literally nothing. How will you Instagram your meal? How will you call an...

3.8K

Baskin-Robbins Rolls Out Ice Cream Delivery

Baskin-Robbins, the quick-serve ice cream retailer, has started ice cream delivery in certain cities around the country. According to a news report,...

2.3K

Buffalo Wild Wings Revisits QSR Counter-Service Model To Boost Declining Sales

In restaurant industry news, Buffalo Wild Wings, or BW3, the fast-casual sports pub with 22 varieties of chicken wings, is trying to...

Subway Gets Fresh With New Tech, But Can It Stop Sales Slump?

Subway has learned the hard way that “eating fresh” just isn’t enough anymore. Diners want to opt into mobile order-ahead on their devices,...

3.1K

Vita Mojo Scores Over £2M And Counting In Crowdfunding For DNA-Driven Dinners

The selfie generation has spoken, and spoken quickly: The healthy, highly individualized Vita Mojo meal service smashed its crowdfunding goal of £1.5...

4.2K

El Pollo Loco Hops On Digital Bandwagon With New App, Loyalty Program, And Delivery

Joining the digital club, El Pollo Loco has launched a new loyalty program, overhauled its mobile app and introduced delivery service from...

3.5K