Sections
QSR
QSR is the business-to-business magazine for the limited-service restaurant segment, which includes: quick-service (fast food), fast-casual dining, snack shops.
(source: qsrmagazine.com)
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929RetailMcDonald’s Sales Drop; CEO Takes 50 Pct. Pay Cut
Not surprisingly, McDonald’s Corp. posted a dive in sales for the first quarter as its stores closed and the company relied on...
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836RetailPanera Dials Up Online Grocery Business
Panera Bread has entered the online grocery business. With its large number of storefronts and the advertising clout it could put behind...
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2.1KRestaurant innovationDeep Dive: Why Technology-Forward Restaurants Are Adopting Digital POS, Menu Management Software
The COVID-19 pandemic is disrupting dining trends, and restaurants need to prepare for restored and enhanced table service operations once COVID-19 containment and response efforts...
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2.5KFaster PaymentsThe Tipping Point For Instant Digital Payouts To Restaurant Workers
The last few weeks have been hard times for the restaurant industry in the U.S. — big chains and mom-and-pop joints alike...
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1.3KRestaurant innovationBamboo Asia On Strategies, Digital Tools To Streamline Fast-Casual Operations
Keeping multiple restaurant locations well-supplied with ingredients requires precise understandings of different venues’ needs and careful logistics coordination. Inability to track and...
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2.6KMobile Order AheadHow Fraudsters Create New Schemes With Social Engineering
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants...
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6.0KCoronavirusNEW REPORT: How COVID-19 Changed Daily Life For 85 Percent Of US Consumers
The United States has reached a tipping point on COVID-19, with federal state and local governments implementing new restrictions on where consumers...
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1.9KMobile Order AheadWhy Intuitive Apps Require More Than Slick Interfaces
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication...
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1.5KRetailChipotle’s Creator Leaves Board, Vacates Exec Chair Title
Following the appointment of Chipotle Mexican Grill’s CEO Brian Niccol to chairman, the chain’s Founder Steve Ells has left the board and vacated...
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1.7KRetailTaco Bell To Convert Three Restaurants Outside Of Cities Into Cantinas
As part of an experiment to determine if suburban diners like its more upscale restaurants as much as those who live in...
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1.8KRetailPanera To Roll Out Coffee Subscription
Another coffee subscription is now available to keep consumers safely caffeinated on demand. Coming soon to a Panera Bread location near you...
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2.0KToday In DataEnabling Delivery And Voice With Digital Technology
The concept of brand voice took a literal turn this month, with Amazon’s latest rollout, Amazon Polly, an AWS product that provides neural network-based...
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2.8KRetailLower Sales Numbers Send Shake Shack Shares Down 17 Pct
After Shake Shack Inc. registered less-than-expected comparable sales and set disappointing targets for this year, the quick-service restaurant’s stock dropped on Tuesday...
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1.9KRetailDelivering QSR Ordering Options With Digital Collaborations
Quick-service restaurants are teaming with online platforms to let diners receive their favorite menu items via delivery. Krispy Kreme, in one case, plans...
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3.0KeCommerceNEW DATA: What 1,052 eCommerce Sites Tell Us About The State Of Buy Buttons In 2020
Speed is the name of the game in the eCommerce industry. The less time it takes shoppers to complete the checkout process,...
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2.4KDeliveryKrispy Kreme Hops On the Home Delivery Bandwagon
The all-important last mile of retail is getting shorter and more innovative. As reported by PYMNTS on Monday (Feb. 24), Krispy Kreme...
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2.5KRetailKrispy Kreme To Roll Out Delivery Via DoorDash
To bring its doughnuts to consumers throughout the country, Krispy Kreme plans to roll out nationwide delivery on Feb. 29. DoorDash, the...
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4.7KMobile Order AheadHow P.F. Chang’s Keeps Customer Data Under (Lettuce) Wraps
The mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for...
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2.6KDeliveryAs Pizza Hut Struggles, QSRs Grapple With Delivery Investments
Pardon the pun, but for QSRs, home delivery options are becoming table stakes. As Pizza Hut stumbles financially and Domino’s races ahead,...
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8.0KInvestmentsLargest U.S. Pizza Hut Franchisee Could Choose Bankruptcy
The largest franchisee of U.S. pizza chain Pizza Hut is reportedly considering options in the wake of financial woes, including bankruptcy. The...
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2.3KEarningsDomino’s Hits 25M Active Loyalty Members
As it contended with delivery aggregators, Domino’s Pizza Inc. saw its quarterly profit and same-store U.S. sales come out ahead of analysts’ forecasts. The...
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4.1KRetailDomino’s Established US Restaurant Sales Rise 3.4 Pct
With a focus on new marketing efforts and quicker delivery, Domino’s Pizza Inc. has seen its profit and same-store U.S. sales come...
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1.4KRestaurant innovationDeep Dive: Cloud Inventory Management Can Solve Back-of-House Woes
Inventory management is a constant struggle for many businesses, particularly QSRs. It is difficult to accurately forecast how much inventory is necessary...
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3.2KMobile Order AheadMobile Order-Ahead’s Mindset Shift
Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are...
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4.9KRestaurant innovationZoku Sushi: Ghost Kitchens Are Key To Winning The Delivery Wars
Quick service restaurants (QSRs) are trimming store sizes and shifting priorities onto fulfilling digital orders as quickly and smoothly as possible. Staff...
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2.3KEarningsDunkin’ Ends 2019 With 146 New Stores, 13M+ Loyalty Members
As it reaped the benefits of its digital investments, Dunkin’ Brands added 146 net new Dunkin’ and Baskin-Robbins locations around the world in Q4,...
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2.2KRetailYum! Brands Sales Grow 10 Pct Amid Digital Delivery, Kiosk Innovation
With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency...
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5.2KSubscription CommerceAfter Subscription Stumbles, How Patreon Won Back Customer Trust
Two of the most compelling and fastest-growing sectors in the business landscape in recent years are the subscription model and the...
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3.1KRetailChipotle Mexican Grill Digital Sales Jump 78.3 Percent
With digital sales rocketing by 78.3 percent and accounting for 19.6 percent of sales, Chipotle Mexican Grill reported a comparable restaurant sales increase of...
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2.2KMobile ApplicationsIntroducing The PYMNTS Mobile App Provider Rankings
Mobile banking. Digital wallets. Mobile order-ahead. Aggregators. Every day offers something new in a connected economy powered by increasingly agile apps. Fulfilling...
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3.5KRetailKFC To Offer Meatless Fried Chicken At Select Locations
Fried chicken fast-food restaurant KFC is partnering with Beyond Meat to bring meatless fried chicken to stores in Tennessee and North Carolina,...
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2.0KMobile Order AheadThe Mobile Order-Ahead Craving Is Insatiable
Ever imagine that people would be ordering airline food, for pickup or delivery, to enjoy at home? Sounds like late-night comedy, but...
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3.2KSecurity & FraudDeep Dive: Coupon Fraud Chows Down On QSR Profits
Coupons are time-tested ways for quick-service restaurants (QSRs) and other eateries to attract new customers. A study from Publishers Clearing House found...
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6.2KRestaurant innovationWhat Domino’s Mobile Slice Says About The New QSR World
It’s been quite a ride for Domino’s over the last decade or so. The pizza chain has transformed itself from a spot...
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3.8KRetailWhy Amazon And Other Retailers Are Turning To Biometrics
Retail keeps embracing numerous new technologies, and biometrics is not only one of them, but an area of recent growth and development,...
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1.7KRestaurant innovationSmart Kiosks: The Key To QSR Loyalty?
It’s among the most successful businesses in human history, but even mighty McDonald’s can make a colossal blunder. People were not lovin’...
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7.4KRestaurant innovationCustomer-Facing Technologies Spice Up The QSR Space
Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and...
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4.9KRestaurant innovationAdopting Technology Without Eclipsing Human Interaction
Using tech to draw diners closer was once something that Boston-based Clover Food Lab resisted. In the latest Order To Eat Tracker,...
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5.7KRestaurant innovationClover Food Lab’s Secret Sauce To Boosting Mobile Ordering
Living up to their names, fast-casual and quick-service restaurants (QSRs) are embracing innovative technologies to help drive sales in the increasingly competitive...
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3.1KRestaurant innovationMcDonald’s Continues Digital Push With Dedicated Team
McDonald’s, with an increasing focus on digital initiatives and new technologies to sell food, has created a digital customer engagement team, according...
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2.4KRetailRetail Pulse: Chipotle Pilots New Digital-Focused Design; JAB To Merge Coffee Brands
Brick-and-mortar restaurants are rolling out new store designs as their digital businesses increase in size. Chipotle Mexican Grill, in one case, is...
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1.7KMobile Order AheadMobile Order-Ahead Delivered The Goods In 2019
“It was the best of times, it was the worst of times.” That famous literary opener could apply to the mobile order-ahead...
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2.0KRetailWhy QSRs Are Growing Digital Investments With Mobile, Partnerships
As consumers can have their favorite foods delivered to them with a tap of an app, quick-service restaurants (QSRs) are taking note...
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2.6KMobile Order AheadCaribou Coffee Doubles Down On Customer-Driven Mobile Innovations
Coffee chains have been on the cutting edge of mobile order-ahead, offering generous loyalty incentives and lightning-fast pickup. But staying competitive means...
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5.0KMobile Order AheadCaribou Coffee Spills The Beans On Customer Loyalty In The Mobile Age
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than...
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3.5KMobile PaymentsMobile Order-Ahead: It’s What’s For Dinner
In the mobile order-ahead space, consumers are not getting what they ordered – and that doesn’t mean burgers or salads. What consumers...
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2.7KLoyalty & RewardsJimmy John’s Loyalty Program Goes Live After Signing 1.8M Members During Pilot
Sandwich chain Jimmy John’s announced Monday (Dec. 9) the launch of its first customer-loyalty program. Freaky Fast Reward, now available nationwide, was...
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3.1KRestaurant innovationDeep Dive: Serving Up Better Customer Service With Enhanced CRM
Almost everyone has experienced a quick food run that turned into a 45-minute ordeal, but such delays are bad news for both...
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2.2KMobile Order AheadHow Wahlburgers Hangs Tough On Fraud
Wahlburgers is one of the latest entrants in mobile order-ahead, launching its WahlClub mobile app two months ago across 19 states. But...
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4.2KMobile Order AheadHow Wahlburgers Keeps Fraud Off The Order-Ahead Menu
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of...
