Sections
QSR
QSR is the business-to-business magazine for the limited-service restaurant segment, which includes: quick-service (fast food), fast-casual dining, snack shops.
(source: qsrmagazine.com)
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1.4KRestaurant innovationNew Formats Deliver For Food Ordering
For quick-service restaurants (QSRs), tried and true practices might not be cutting it anymore. Drive-thrus, practically invented by QSRs, are having trouble...
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2.7KRestaurant innovationWhat Food Commerce Shifts Do Ghost Kitchens Foreshadow?
Here’s a question about the last meal that was delivered to your office or home: Do you really know where that food...
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1.6KEarningsShake Shack Looks To Better Delivery Amid Q3 Results
Same-store sales increased only 2 percent for quick-service restaurant (QSR) operator Shake Shack in the third quarter of 2019, disappointing investors. The...
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1.5KRetailWhy The QSR Drive-Thru Is Fueling Retail Innovation
Retail technology is undergoing big changes in the restaurant world, and that includes the drive-thru. New data via PYMNTS research has troubling...
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1.1KRetailNew Papa John’s CEO Tasked With Reset
New Papa John’s CEO Rob Lynch is making changes at the embattled pizza chain in an attempt to rebound from the bad...
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2.7KDeliveryCan Robots Help Solve the Fresh Food Problem?
Fresh food is one of those products that, depending on the context, can almost feel like a minor luxury. Sure, consumers who...
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1.6KRestaurant innovationHow NFC Loyalty Is Changing The Way QSRs Approach Rewards
Creating dedicated, loyal customers is a constant challenge for competing eateries. Consumers want greater access to mobile tools and payments, even at...
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2.7KRestaurant innovationTrending: Malibu Poke Gets Personal With Facial Recognition To Order, Pay
U.S. consumers are increasingly turning to digital technology to place food orders. A recent study found online food delivery orders increased nearly...
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1.7KRestaurant innovationWhen Restaurant Tech Sees Your Face And Identifies Your Taste
Facial recognition tech could give the old restaurant axiom “service with a smile” a whole new meaning, by allowing customers to reorder...
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2.2KRetailWhy Mobile Order-Ahead Is A Sure Bet For Most QSRs
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but...
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2.1KEarningsDunkin’ Doubles Down On Digital With Rewards, Ordering
With digital initiatives in multi-tender rewards and mobile guest checkout, Dunkin’ ended the third quarter with over 12 million loyalty members contributing approximately...
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3.1KMobile Order AheadTrending: Mobile Order-Ahead Takes The Field
New complexities and frictions are emerging every day as the mobile order-ahead industry continues to grow. One of the hotter flashpoints of...
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2.5KEarningsChipotle Drives Digital To Q3 Wins
Get ready for more digital drive-throughs in the world of quick-service restaurants (QSRs). That was one of the main messages on Tuesday...
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1.9KRetailMcDonald’s Misses Q3 Earnings Estimates Amid Delivery Push
As the quick-service restaurant (QSR) company aims to bring in more diners, McDonald’s is reaching for price increases and deals. It used promotions,...
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3.8KMobile Order AheadChick-fil-A Launches Dine-In Mobile Ordering
Chick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food...
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4.1KRidesharingUber Eats Rolls Out Pickup Feature Nationwide
Uber Eats announced that it has launched a new pickup feature nationwide. The feature was tested in San Diego, Phoenix, Dallas and...
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1.2KToday In DataMaking Bigger Bets On Consumers Via Data And Payments
Autonomous technology is getting ready to take over the world – and better data is shaping the QSR consumer experience. Not all consumer...
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2.8KRestaurant innovationGet Ready For A More Intimate, Data-Driven QSR Experience
Fast food and QSR operations are trying to do more than old-fashioned mass meal production. Customization is coming into its own in...
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1.8KRetailHow Drive-Thrus Are Speeding Up Retail Innovation
Been on a fast food drive-thru lately? If so, you’ve been at the site of one of the hottest areas of retail...
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2.6KRetailShould QSRs Be Scared Of ‘Ghost’ Restaurants?
Travis Kalanick, ousted founder of Uber, recently made his next big investment. His real estate company, City Storage Systems, bought a stake...
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2.1KEarningsDomino’s Preps For QSR Industry ‘Shakeout’
Get ready for some drama ahead in the food delivery space — that was one message that came from Domino’s Pizza on...
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2.5KRetailThe ABCs Of QSR Mobility
Five years ago, tapping a mobile phone to order ahead was still a relatively exotic idea. Starbucks mobile rewards were still new...
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2.3KRestaurant innovationDeep Dive: Third-Party Delivery Apps Face Growth Challenges
Third-party delivery apps such as DoorDash, Grubhub and Uber Eats are in high demand as customers seek to enjoy meals from their...
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2.3KRestaurant innovationTaco Bell’s Strategy To Help Customers Own Their Ordering Experiences
In the quick-service restaurant (QSR) space, sometimes the best combos aren’t on the menu. With consumers’ ordering preferences getting increasingly digital, many...
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4.9KRestaurant innovationInside Taco Bell’s Omnichannel Overhaul
The latest figures from the National Restaurant Association paint a promising picture for the U.S. restaurant market. Overall, restaurant sales are on...
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4.9KMobile Order AheadHow Dunkin’ Uses AI For Order Ahead Analytics
Digital food ordering is more popular than ever, with restaurant delivery expected to grow at three times the rate of on-site dining...
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3.6KDigital PaymentsHow Olive Garden Is Helping Set The Digital QSR Innovation Table
To-go service is getting more important, and online ordering still needs to be made simpler. Those are among the main lessons from...
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3.8KNewsMobile Smart Kitchens Reinvent Food Delivery
The food that appears on one’s dinner plate each night comes with no small amount of environmental cost. It takes much land,...
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3.0KRetailDelivering Restaurant Innovation With Mobile Tech
With more choices for fast-casual dining than ever before, diners can choose to eat in restaurants or tap into delivery whether they...
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2.4KRestaurant innovationDeep Dive: QSRs Find Their Voice
More than one-quarter of all U.S. consumers who own voice-activated devices have used them to order food. These consumers commonly rely on...
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2.8KRestaurant innovationMobile Loyalty Success Hinges On More Than Just Points
Last week, Grubhub announced its new loyalty program, a rewards aggregator called “Perks.” Grubhub offers deals from participating restaurants like Taco...
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1.2KToday In DataSatisfying The Hunger For Food Delivery
No one likes to be hangry – that uncomfortable feeling of anger mixed with hunger. It’s a common feeling when you’re left...
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3.8KRestaurant innovationHow Domino’s Works To Deliver On Customer Loyalty
An unsatisfying restaurant ordering experience can turn long-term customers into last-time patrons. So how can restaurants know which tech and services will...
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4.8KRestaurant innovationInside Domino’s Data Strategy For Driving Customer Loyalty
Technology is an essential ingredient that connects consumers with their favorite food brands. Whether they have a hankering for burgers, pizza, tacos...
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4.6KInnovationPaytronix CEO: Loyalty And The Power Of Anticipation
A popular earworm rock song that hit the North American charts back in the 1990s assured the object of the narrator’s affection...
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2.1KDeliveryGrubhub Partners With McDonald’s In NYC
McDonald’s and Grubhub have announced a new partnership to begin expanding McDelivery to approximately 500 restaurants in the NYC and tri-state area....
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2.1KRetailPanera Bread Grows Delivery With Grubhub, DoorDash, Uber Eats Partnerships
To build on its in-house delivery model, Panera Bread announced national delivery availability for the first time via Grubhub, Uber Eats and...
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1.9KRetailKFC Brings Beyond Meat Chicken To Atlanta Location
In a deal that is said to make KFC the first fast-food restaurant to offer plant-based chicken, one of the quick-service restaurant...
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2.7KDeliveryDoorDash’s New Tipping Model Boosts Base Pay, Protects Tips
DoorDash has announced that it has a new pay model that aims to boost delivery workers’ earnings from the app. “We developed...
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2.9KMobile Order AheadDeep Dive: How QSRs Protect Their Loyalty Programs
Rewards and loyalty programs are becoming more and more popular among QSRs looking to encourage customers to make return visits so they...
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3.6KSecurity & FraudWhy Mobile Rewards Programs Attract Fraud
In the latest Mobile Order-Ahead Tracker, PYMNTS explores the latest developments in the world of QSR rewards programs and how credential stuffing...
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6.2KMobile Order AheadHow Chipotle Is Keeping Rewards Out Of The Hands Of Hackers
Mobile order-ahead apps are becoming more and more popular among quick-service restaurants (QSRs), and many eateries are turning to loyalty and rewards...
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5.3KQSR & MobileHow QSRs Need To Use Technology To Make Experiences Safe, Not Just Smarter
That the average experience in a quick-service restaurant (QSR) has been greatly enhanced by the addition of mobile technology is almost inarguable....
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2.7KFaster PaymentsCan Faster Pay Keep QSRs Competitive?
With a 132 percent annual turnover rate, at a cost of $2,000 per worker, employee retention is no small problem for quick-service...
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3.0KFaster PaymentsHow Faster Payments Can Help Retain Employees
New developments could speed up instant payments in the U.S. Last week, the Federal Reserve announced it would give some competition to...
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5.6KFaster PaymentsCan On-Demand Pay Stop QSRs’ Employee Churn?
The faster payments landscape is changing rapidly, most recently with the U.S. Federal Reserve’s announcement that it will launch its own real-time...
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2.9KRetailDigital And Delivery Innovation Drive Retail Sales For QSRs
Innovations in digital technology and online-enabled delivery services continue to be a hot part of the quick service restaurant (QSR) retail landscape,...
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3.9KEarningsDunkin’ Expands Digital Innovation, Focuses On Delivery, Loyalty
With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu...
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3.4KInnovationBrightloom’s Adam Brotman On Building A Better (Digital) QSR
Restaurant operators are waking up to the fact that they need to bring more digital and mobile oomph to their operations, lest...
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1.9KMobile Order AheadDeep Dive: Voice Assistant Technology For Mobile Order-Ahead
Voice-activated food ordering was once limited to the realm of science fiction. Captain Jean-Luc Picard of “Star Trek: The Next Generation” was...
