Sections
QSR
QSR is the business-to-business magazine for the limited-service restaurant segment, which includes: quick-service (fast food), fast-casual dining, snack shops.
(source: qsrmagazine.com)
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RetailChipotle To Hire Up To 10K New Employees
To meet a surging demand stemming from digital sales, Chipotle Mexican Grill will hire up to 10,000 new employees over the next several...
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Restaurant innovationOrder-To-Eat And The Reshaping Of Restaurants
The pandemic is reshaping restaurants, as contactless trends in the quick-service restaurant (QSR) and fast-food sectors find players from Panera to Shake...
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EarningsWhat McDonald’s Figures Tell Us About Restaurants’ Road To Recovery
As the world’s largest quick-service restaurant (QSR) chain, McDonald’s has unsurprisingly been hit hard by coronavirus-related shutdowns. The firm reported Tuesday (June...
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Mobile Order AheadHow Fake Reviews Undermine Restaurants’ COVID-19 Responses
A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often,...
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Mobile Order AheadNew Report: How Fake Reviews Hurt Restaurants’ Mobile Ordering Volumes
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely...
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RetailWhy Restaurant Recovery Speed Is So Varied
After a dark and difficult few months, there might finally be some light at the end of the tunnel for some restaurants...
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Mobile Order AheadMobile Order-Ahead With Extra Fraud Fighting, Coming Up
False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly...
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Mobile Order AheadDeep Dive: How AI, ML Can Harness Dynamic Rules To Improve QSR Fraud Detection And Reduce False Positives
Mobile ordering fraud is a constant struggle for QSRs, with bad actors leveraging account takeovers (ATOs) and social engineering to steal money...
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RetailPanera Unveils Curbside Pickup With Geofencing Capability
To enable safe, easy delivery of meals straight to the cars of its diners, Panera Bread has unveiled its Panera Curbside geofence-enabled...
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Restaurant innovationAs States Reopen, QSRs Are Learning What Consumers Need To Feel Safe
Restaurants operators are being met with unprecedented economic fallout from the ongoing COVID-19 pandemic as they have been forced to get by...
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EarningsYum! Brands Adapts To COVID-19 With Contactless Delivery And Digital Technology
Amid a focus on off-premise dining and digital technology, Yum! Brands CEO David Gibbs said the firm saw early signs of recovery in markets...
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Restaurant innovationOrder-To-Eat Innovations For Post-Pandemic World
Along with yummy dishes, restaurants are also putting new tech investments on the menu as they re-engineer for post-pandemic business. Drive-thru dining,...
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Restaurant innovationSchlotzsky’s On Boosting Profitability At The Drive-Thru
Quick-service restaurants are scrambling to accommodate off-premise food orders as dine-in areas close to slow COVID-19. But for the 20 percent of...
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NewsToday In Payments: Uber Expects Revenue Plunge; Coronavirus Triggers First GDP Decline In China
In today’s top news, Uber withdrew 2020 guidance as it anticipate revenue decline, and China’s economy will record its first-ever GDP loss....
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Mobile Order AheadDeep Dive: How QSRs Can Prevent ATOs With MFA, AI
There is a multitude of fraud concerns that keep quick-service restaurant (QSR) owners up at night, but account takeovers (ATOs) are one...
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Mobile Order AheadHow QSRs Are Handling Social Distancing, Fraud Uptick
The dine-in bans brought about by the COVID-19 pandemic are not only devastating the revenues of small quick-service restaurants (QSR) chains, but...
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Mobile Order AheadSocial Distancing And Account Takeovers — COVID-19’s Impact On QSRs
The mobile ordering industry has steadily gained steam, with nearly 50 million consumers expected to be using food delivery apps by next...
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RetailMcDonald’s Sales Drop; CEO Takes 50 Pct. Pay Cut
Not surprisingly, McDonald’s Corp. posted a dive in sales for the first quarter as its stores closed and the company relied on...
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RetailPanera Dials Up Online Grocery Business
Panera Bread has entered the online grocery business. With its large number of storefronts and the advertising clout it could put behind...
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Restaurant innovationDeep Dive: Why Technology-Forward Restaurants Are Adopting Digital POS, Menu Management Software
The COVID-19 pandemic is disrupting dining trends, and restaurants need to prepare for restored and enhanced table service operations once COVID-19 containment and response efforts...
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Faster PaymentsThe Tipping Point For Instant Digital Payouts To Restaurant Workers
The last few weeks have been hard times for the restaurant industry in the U.S. — big chains and mom-and-pop joints alike...
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Restaurant innovationBamboo Asia On Strategies, Digital Tools To Streamline Fast-Casual Operations
Keeping multiple restaurant locations well-supplied with ingredients requires precise understandings of different venues’ needs and careful logistics coordination. Inability to track and...
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Mobile Order AheadHow Fraudsters Create New Schemes With Social Engineering
Fraud is a perennial concern for quick-service restaurants (QSRs), and digital channels open ample new avenues for cybercrime, with hackers targeting restaurants...
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CoronavirusNEW REPORT: How COVID-19 Changed Daily Life For 85 Percent Of US Consumers
The United States has reached a tipping point on COVID-19, with federal state and local governments implementing new restrictions on where consumers...
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Mobile Order AheadWhy Intuitive Apps Require More Than Slick Interfaces
Ordering apps have become ubiquitous among large quick-service restaurants (QSRs), making it difficult to stand out from the pack. But one complication...
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RetailChipotle’s Creator Leaves Board, Vacates Exec Chair Title
Following the appointment of Chipotle Mexican Grill’s CEO Brian Niccol to chairman, the chain’s Founder Steve Ells has left the board and vacated...
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RetailTaco Bell To Convert Three Restaurants Outside Of Cities Into Cantinas
As part of an experiment to determine if suburban diners like its more upscale restaurants as much as those who live in...
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RetailPanera To Roll Out Coffee Subscription
Another coffee subscription is now available to keep consumers safely caffeinated on demand. Coming soon to a Panera Bread location near you...
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Today In DataEnabling Delivery And Voice With Digital Technology
The concept of brand voice took a literal turn this month, with Amazon’s latest rollout, Amazon Polly, an AWS product that provides neural network-based...
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RetailLower Sales Numbers Send Shake Shack Shares Down 17 Pct
After Shake Shack Inc. registered less-than-expected comparable sales and set disappointing targets for this year, the quick-service restaurant’s stock dropped on Tuesday...
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RetailDelivering QSR Ordering Options With Digital Collaborations
Quick-service restaurants are teaming with online platforms to let diners receive their favorite menu items via delivery. Krispy Kreme, in one case, plans...
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eCommerceNEW DATA: What 1,052 eCommerce Sites Tell Us About The State Of Buy Buttons In 2020
Speed is the name of the game in the eCommerce industry. The less time it takes shoppers to complete the checkout process,...
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DeliveryKrispy Kreme Hops On the Home Delivery Bandwagon
The all-important last mile of retail is getting shorter and more innovative. As reported by PYMNTS on Monday (Feb. 24), Krispy Kreme...
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RetailKrispy Kreme To Roll Out Delivery Via DoorDash
To bring its doughnuts to consumers throughout the country, Krispy Kreme plans to roll out nationwide delivery on Feb. 29. DoorDash, the...
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Mobile Order AheadHow P.F. Chang’s Keeps Customer Data Under (Lettuce) Wraps
The mobile order-ahead market continues to expand its footprint, growing by 23 percent over the past four years and now accounting for...
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DeliveryAs Pizza Hut Struggles, QSRs Grapple With Delivery Investments
Pardon the pun, but for QSRs, home delivery options are becoming table stakes. As Pizza Hut stumbles financially and Domino’s races ahead,...
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InvestmentsLargest U.S. Pizza Hut Franchisee Could Choose Bankruptcy
The largest franchisee of U.S. pizza chain Pizza Hut is reportedly considering options in the wake of financial woes, including bankruptcy. The...
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EarningsDomino’s Hits 25M Active Loyalty Members
As it contended with delivery aggregators, Domino’s Pizza Inc. saw its quarterly profit and same-store U.S. sales come out ahead of analysts’ forecasts. The...
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RetailDomino’s Established US Restaurant Sales Rise 3.4 Pct
With a focus on new marketing efforts and quicker delivery, Domino’s Pizza Inc. has seen its profit and same-store U.S. sales come...
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Restaurant innovationDeep Dive: Cloud Inventory Management Can Solve Back-of-House Woes
Inventory management is a constant struggle for many businesses, particularly QSRs. It is difficult to accurately forecast how much inventory is necessary...
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Mobile Order AheadMobile Order-Ahead’s Mindset Shift
Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are...
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Restaurant innovationZoku Sushi: Ghost Kitchens Are Key To Winning The Delivery Wars
Quick service restaurants (QSRs) are trimming store sizes and shifting priorities onto fulfilling digital orders as quickly and smoothly as possible. Staff...
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EarningsDunkin’ Ends 2019 With 146 New Stores, 13M+ Loyalty Members
As it reaped the benefits of its digital investments, Dunkin’ Brands added 146 net new Dunkin’ and Baskin-Robbins locations around the world in Q4,...
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RetailYum! Brands Sales Grow 10 Pct Amid Digital Delivery, Kiosk Innovation
With digital innovation in delivery and click-and-collect in its quick-service restaurants (QSRs), Yum! Brands reported that worldwide system sales excluding foreign currency...
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Subscription CommerceAfter Subscription Stumbles, How Patreon Won Back Customer Trust
Two of the most compelling and fastest-growing sectors in the business landscape in recent years are the subscription model and the...
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RetailChipotle Mexican Grill Digital Sales Jump 78.3 Percent
With digital sales rocketing by 78.3 percent and accounting for 19.6 percent of sales, Chipotle Mexican Grill reported a comparable restaurant sales increase of...
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Mobile ApplicationsIntroducing The PYMNTS Mobile App Provider Rankings
Mobile banking. Digital wallets. Mobile order-ahead. Aggregators. Every day offers something new in a connected economy powered by increasingly agile apps. Fulfilling...
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RetailKFC To Offer Meatless Fried Chicken At Select Locations
Fried chicken fast-food restaurant KFC is partnering with Beyond Meat to bring meatless fried chicken to stores in Tennessee and North Carolina,...
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Mobile Order AheadThe Mobile Order-Ahead Craving Is Insatiable
Ever imagine that people would be ordering airline food, for pickup or delivery, to enjoy at home? Sounds like late-night comedy, but...
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Security & FraudDeep Dive: Coupon Fraud Chows Down On QSR Profits
Coupons are time-tested ways for quick-service restaurants (QSRs) and other eateries to attract new customers. A study from Publishers Clearing House found...
