Sections
QSR
-
4.0KMobileCan Coffee Subscriptions Give Burger King A QSR Edge?
The fight to win the loyalty of fast food consumers has always been among the most vicious in all of retail, and...
-
2.5KRetailJack In The Box Launches Mobile App
Hamburger chain Jack in the Box is launching a mobile app. The app, which is available at more than 2,200 of the...
-
3.0KRetailHow QSRs Are Tapping Into Order-Ahead Solutions In The Mobile Age
With customers trading the counter for mobile apps, quick-service restaurants (QSRs) are experiencing mobile order-ahead growth. Amid these shifting consumer preferences, these...
-
2.8KMobile Order AheadBringing Order-Ahead Drinks To Theater Patrons, Drama-Free
Ticket sales are only one piece of theater revenue, and mobile order-ahead can allow patrons to buy concessions and beat lines. However,...
-
7.3KMobile Order AheadKeeping Theater Order-Ahead Fraud- And Drama-Free
Six out of every 10 digital orders are now carried out via mobile app, putting the smartphone at the center of the...
-
3.2KInnovationQSRs Speed Ahead With Delivery — But The Road Remains Long
Nothing ruins an evening — or a morning, an afternoon or even an entire weekend day — than food delivery that gets it...
-
6.5KEarningsDomino’s Looks To AI, Loyalty And ‘Fortressing’ For More Growth
Loyalty stood as one of the big themes of the 2018 fourth quarter for Domino’s Pizza. Not only did the chain’s Piece...
-
5.7KToday In DataThe Inverted Approach To Tackling Fraud
Banks, financial institutions (FIs) and other firms are grappling with a flood of application fraud and identity theft. In other news, customers see self-service...
-
2.7KRetailDunkin’ Deepens Digital Delivery Push Amid Espresso Relaunch
Amid a push to relaunch its espresso offering and open Next-Gen stores, Dunkin’ Brands reported better-than-expected bottom-line results, but fell short of expectations...
-
3.9KEarningsYum And Its Pizza Hut, Taco Bell And KFC Brands Push Forward With QSR Tech
Delivery, kiosks and other digital efforts are taking more prominent roles at Yum! Brands, moves that serve as a good reflection of...
-
2.6KMPOS TrackerDeep Dive: How mPOS Helps Supermarkets Compete
Supermarkets around the world may seem to have locked-in consumer bases — groceries are a necessity, after all — but the reality...
-
4.8KFraud PreventionHow To Keep QSRs’ Digital Transformation Investments From Derailing
We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Not to mention, all those late...
-
3.3KMobile Order AheadFighting Food Waste And Fraud
Seamless mobile ordering services alone aren’t enough to win users. Apps must also deliver robust security to reassure customers that their personal...
-
7.4KMobile Order AheadFeeding Everyone But Fraudsters With Order-Ahead
Dining out can be a jarring experience for customers used to the speed and convenience of mobile ordering. Increasingly, sit-down restaurants are...
-
2.9KRetailHow QSRs Are Delivering Ordering Innovation To Digitally Native Customers
In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks...
-
2.4KToday In DataToday In Data: Aligning Expectations In The New Year
When customers and those that fulfill their needs are in alignment, all is right with the commerce world. Unfortunately, sometimes things get...
-
4.8KPayment Methods
Why QSRs Like Amazon Pay
Quick-service restaurant (QSR) managers are a conservative bunch when it comes to payments, new PYMNTS research found. It makes sense — the process...
-
2.8KRetailFive Ways QSRs Are Encouraging Diners To Skip Lines And Order Ahead
To encourage diners to skip the line and order ahead, quick-service restaurants (QSRs) have offered their customers rewards, discounts and other incentives....
-
2.9KMobile Order AheadTaziki’s Biometric Approach To Order-Ahead
Hummus and pita with a side of cybersecurity? When it comes to warding off fraudsters, QSRs would be wise to adopt biometric...
-
6.8KMobile Order AheadThe Role Of Biometrics In Streamlining Order-Ahead
Quick-service restaurants (QSRs) are breaking out loyalty rewards in hopes of luring customers away from the competition — and turning one-time buyers...
-
2.5KToday In DataToday In Data: Keeping Track Of Consumer Context
Context is everything, particularly in the age of digital retail where catching the consumer at the right moment is the difference between a conversion...
-
5.9KQSR & MobileDigital Divide: QSR Managers And Consumers Face Nearly 30-Point Gap On Innovation Preferences
While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when...
-
3.2KRetailFive Ways QSRs Are Driving Digital Innovation
New technology continues to change the way consumers order and pay for quick-service restaurant (QSR) food: Kiosks and online ordering, among other...
-
7.3KQSR & MobileFirst Data: Connected QSRs And Serving The Market Of One
Call it the market of one. In the age of connectivity, when mobile devices have meant a sea change in how we...
-
3.9KPartnerships / AcquisitionsPizza Hut Shifts Focus To Delivery, Buys Order-Ahead Platform
Pizza Hut, a unit of Yum! Brands, announced Wednesday (Dec. 5) that it will acquire QuikOrder, an online ordering software and service...
-
7.3KMobile Order AheadTRENDING: How Mobile Order-Ahead On Campus Attempts To Secure The Grade
With much of the year behind them, quick-service restaurants (QSRs) are taking the time to reflect on their mobile ordering wins and...
-
4.1KResTechMobile Order-Ahead Faces Restaurant Hurdles — Here’s Why
It’s a relatively simple prospect: Select food. Order food. Eat and pay for the food (the process depends on the type of...
-
3.1KRetailQSRs Serve Diners With Mobile Innovation
Diners are embracing connected devices in their everyday lives, especially when it comes to food. To order meals from their favorite quick-service...
-
5.7KCommerce ConnectedWhere (And How) QSRs Are Growing The Fastest
Consumer behaviors in the U.S. are shifting, especially when it comes to dining habits. Americans are going out to eat more often...
-
7.8KCommerce ConnectedNEW REPORT: QSRs Must Look Beyond Mobile To Win Connected Consumers
The quick-service restaurant (QSR) industry is on track to continue a decade and a half’s worth of growth this year, with consumers...
-
2.9KRetailStarbucks Expanding In Japan
Starbucks announced it is expanding its presence in Japan, building 100 new stores annually over the next three years to bring its...
-
3.5KRetailStarbucks Builds Up Coffee Delivery Service In China
With an Alibaba partnership, Starbucks’ delivery service in China has a wide reach: the chain offers delivery in 17 cities in the...
-
3.4KRetailDigital Channels Caffeinate Starbucks Earnings
Amid strong performance in beverages and digital relationships, Starbucks beat earnings and revenue estimates for the fourth quarter. The coffee quick-service restaurant...
-
11.8KDigital PaymentsCan Mobile Pay-At-Table Be Dining’s Friction Elixir?
These days, it’s hard to even think of a restaurant operating without some massive presence in digital — not only an attractive website,...
-
2.3KEarningsDunkin’ Beats Earnings Estimates Amid Beverage Growth And New Snacking Platform
Amid growth in its beverage portfolio and the introduction of a new snacking platform, Dunkin’ Brands beat its third-quarter earnings estimates. The...
-
5.8KCommerce ConnectedWho’s Grabbing The Consumer’s Share Of Stomach?
It’s OK to admit it: The grocery and food business was once rather boring. Sure, people cannot live without food, but acquiring...
-
11.7KMobile Order AheadChowNow’s Approach To Mobile Order-Ahead Security
For QSRs, offering mobile order-ahead can be a double-edged sword. While it's critical to boosting sales, it also comes with the expense...
-
6.5KMobile Order AheadNEW REPORT: ChowNow CEO On Securing Order-Ahead
Quick-service restaurants (QSRs) are working to draw in more mobile consumers and bring in the larger ticket orders common among mobile order-ahead...
-
7.5KRetailDomino’s 6.3 Percent US Comp Sales Growth Falls Short Of Estimates In Q3
Amid lower than expected U.S. comparable sales growth, Domino’s Pizza posted less than expected sales, but beat earnings estimates. The pizza chain...
-
9.7KResTechHow QSRs Can Satisfy Customers’ Appetite For Innovation
A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the...
-
2.9KQSR & MobileDeep Dive: Single Vs. Multiple-Location QSR Customers
Why do some customers visit the same QSR location every day, and some will visit multiple locations of the same chain? The...
-
3.3KToday In DataToday In Data: Building A Better Self-Service World
Consumers, as it turns out, like to be able to do for themselves whenever easily possible. Online or in the real world,...
-
12.7KQSR & MobileSubway Seeks To Innovate, Reworking Kiosks, Loyalty And Mobile
For insight on how QSRs are responding to changing customer expectations, PYMNTS caught up with Carissa Ganelli, chief digital officer at Subway....
-
5.1KQSR & MobileNEW DATA: The 10 Key Innovations Driving QSR
Consumers expect to be met with technology wherever they go, and quick-service restaurants (QSRs) are no exception. When it comes to ordering...
-
4.1KPartnerships / AcquisitionsGlobal Payments Drops $415M On Food Service SaaS
Global Payments, Inc. announced it will acquire SICOM Systems from LLR Partners in a cash transaction valued at approximately $415 million. Founded...
-
2.5KMobile Order AheadHow Portillo’s Caters To Group Order-Ahead Cravings
Order-ahead is taking order size and security to the next level. In this month’s Mobile Order-Ahead Tracker, PYMNTS chats with Portillo's VP...
-
6.1KMobile Order AheadTRENDING: Portillo’s On Pushing Order-Ahead Security To The Next Level
Over the last few years, quick-service restaurants (QSRs) have focused on introducing mobile apps and designated pickup lines that help busy customers...
-
3.3KRetailArby’s Parent Company, Inspire Brands, Acquires Sonic For $2.3B
Inspire Brands announced that it will acquire Sonic for approximately $2.3 billion. The agreement was unanimously approved by Sonic’s Board of Directors,...
-
2.5KRetailDunkin’ Donuts Officially Changes Its Name
Dunkin’ Donuts announced that it has officially changed its name, and will now be known simply as Dunkin’. As a result of the...
-
9.9KVISAVisa: Why The US Is Finally Ready For Contactless
Contactless cards have been a big hit around the world. In the U.K., the European Union (EU) and Canada, contactless payments account for...
