Security & Fraud

Whole Foods Investigates Card Breach

Whole Foods has expanded its 365 network to Los Angeles with a new opening in the Silver Lake neighborhood.

Whole Foods Market is the latest company that has suffered a security breach, with the national supermarket chain revealing that its customers’ payment card information has been illegally accessed.

The information in question was used at taprooms and full-service restaurants located within some stores. These venues use a different point of sale (POS) system than the company’s primary store checkout systems, and payment cards used at the primary store checkout systems were not affected.

The company said that once the breach was discovered, it launched an investigation, hired a leading cybersecurity forensics firm and contacted law enforcement. Whole Foods is assuring customers that it is taking appropriate measures to address the issue.

Whole Foods was acquired by Amazon earlier this year, but the Amazon systems do not connect to the systems at Whole Foods Market, and transactions on the eCommerce giant’s site have not been impacted.

The investigation is ongoing and Whole Foods will provide additional updates as it learns more. While most stores do not have these taprooms and restaurants, the company is encouraging customers to closely monitor their payment card statements for any unauthorized charges.

This is just the latest payment security breach consumers need to worry about, with the biggest being Equifax’s massive hack that has impacted about 143 million Americans.


Featured PYMNTS Study: 

With eyes on lowering costs to improving cash flow, 85 percent of U.S. firms plan to make real-time payments integral to their operations within three years. However, some firms still feel technical barriers stand in the way. In the January 2020 Making Real-Time Payments A Reality Study, PYMNTS surveyed more than 500 financial executives to examine what it will take to channel RTP interest into real-world adoption. Here’s what we learned.