September 14, 2023
Potential Job Losses Give Credence to Consumer Hesitancy About AI...
Artificial intelligence (AI) has become an integral part of consumers’ lives, offering convenience and efficiency in various aspects. However, recent PYMNTS Intelligence reveals that while consumers embrace AI in certain sectors, they...
September 12, 2023
14% of Consumers Exclusively Purchase Groceries Online
A small but significant share of consumers steer clear of grocers’ physical stores completely, turning to their smart devices to purchase the foods and beverages they need, PYMNTS Intelligence reveals....
September 11, 2023
Chick-fil-A Reportedly Tests Robot Servers Amid Diner Concerns Around Automation
Chick-fil-A is reportedly testing out robo-waiters as consumers grapple with mixed feelings around automation in the restaurant industry. The quick-service restaurant (QSR) chain, which has more than 2,800 restaurants across...
September 08, 2023
Subway Relaunches Loyalty Program as QSRs Drive Digital Orders
This week in restaurant news, Subway rethinks its rewards strategy, Chick-fil-A expands its mobile order drive-thru lanes and Whataburger opens its first digital-only location. As restaurants’ economic challenges have stretched...
September 08, 2023
Casey’s Rolls Out Voice AI as Convenience Stores Take on...
In convenience stores’ ongoing push to gain share from quick-service restaurants (QSRs), Casey’s General Stores is turning to voice ordering technology. The convenience retailer, which has more than 2,500 locations,...
September 05, 2023
Luxury Shoppers Are Slow to Convert but Demand Digital Innovation
Luxury retailers have established a reputation for their exclusive and upscale offerings, catering to a limited clientele characterized by discerning preferences and substantial financial resources. Their primary emphasis on premium...
September 01, 2023
Restaurants Rethink Their Channel Strategy Amid Ongoing Margin Pressure
This week in restaurant news, TGI Fridays looks to boost on-premises sales, Del Taco opens its first drive-thru-only store and Panera Bread looks to manage costs with a streamlined menu....
August 30, 2023
SoundHound AI and ChowNow Team on Responsive Restaurant Call Answering
SoundHound AI, Inc., a leader in voice artificial intelligence, has joined forces with ChowNow, an online ordering and marketing platform for independent restaurants. This strategic partnership, announced Tuesday (Aug. 29), aims to revolutionize...
August 28, 2023
When Restaurant Customers Want Control Over Timing, They Choose Pickup
For consumers with busy schedules who need a high degree of control over when they get their meals, restaurant pickup proves a more convenient solution than delivery. By the Numbers...
