August 01, 2017
Chatbot Tracker: Weighing Your Options
Chatbots are everywhere these days and are hot topics of conversation among retailers. Learning how to best leverage this relatively new interactive revenue option with smart technology and artificial intelligence...
August 01, 2017
PayPal Backs UK Startup Cloud IQ In Funding Round
Cloud IQ, a U.K. startup that optimizes eCommerce, has raised £4 million in venture funding. According to a report, PayPal, Nauta Capital, Juno and Finance Wales all participated in the...
August 01, 2017
Facebook Buys AI Startup Ozlo For Messenger
Facebook, the social media giant, has acquired Ozlo, a Silicon Valley artificial intelligence (AI) tech startup, in an effort to build out its personal assistant for its Facebook Messenger platform....
August 01, 2017
Building Fraud’s Meta-Machine
OK, this is about to get meta.
July 31, 2017
Facebook Messenger Updates Entice Businesses, Developers
Facebook wants more businesses to use its Messenger service to enhance their own customer experiences. Reports Friday (July 28) said Facebook has added enhanced Natural Language Processing capabilities into its...
July 31, 2017
Coffee Gets An AI Upgrade At Starbucks
Starbucks wants to prove how well it really knows you as its customers — or at least, how well its artificial intelligence can get to you know you — especially...
July 31, 2017
SEB Launches Voice-Activated Assistant Aida To Improve Customer Service
SEB AB, the largest bank in Sweden, is getting into the voice-activated digital assistant game with the launch of Aida. According to a news report in Bloomberg, Aida aims to free up...
July 31, 2017
NEW REPORT: Giving Credit Unions Their Due Credit
Is the credit union market ready for its close-up? It’s a market that is showing clear signs of growth. In fact, the federally backed National Credit Union Administration (NCUA) reported...
July 28, 2017
Chatbots: Friend Or Foe Of Retail?
Automation has come to several industries. From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. One...
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand