December 28, 2016
Payments 2016: The Year Of KYC For Fraud Prevention
PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. We posed...
December 26, 2016
Payments 2016: The Year Mobile, Biometrics And Trust Converged
What’s an identity if it can’t be verified — or trusted? Sarah Clark, GM of identity for Mitek, shared why 2016 was the year payments wasn’t all about mobile, biometrics...
December 23, 2016
Data Enablers: Unbxd, Enhanced eCommerce Search
They say “seek and you shall find,” but sometimes, a search doesn’t always come up as fruitful as all parties had hoped. This can especially be the case in eCommerce....
December 22, 2016
Banking Chatbot Val Introduced by Kasisto, Varo Money
More banking bots are popping up each week. Russian chatbot TalkBank launched last week, and back in November, at Money20/20, Mastercard launched its KAI chatbot and Bank of America launched Erica....
December 22, 2016
Facebook Signs Research Deal With 17 Universities
Facebook’s Building 8 research team has reportedly signed collaboration deals with 17 universities to invest in the development of future technology. The Sponsored Academic Research Agreement (SARA) was led by Regina...
December 22, 2016
AI To Bring Economic Growth But Could Hurt Certain Jobs
AI brings a lot of promise and will become essential to the growth of the U.S. in the future, but without improvements in education and social services, it could also cause...
December 21, 2016
Will AI Be Starbucks’ Secret Weapon To Driving Sales And...
Starbucks is using AI to reach its customers in new ways and possibly increase its growth and boost sales in the process. Earlier this month, the company unveiled its plan to...
December 21, 2016
Yahoo Kills Travel Assistant Yahoo Radar
Yahoo has reportedly canceled its mobile travel assistant chatbot Yahoo Radar, which was billed last summer as the perfect way to plan your next vacation. The tool was an alternative to...
December 20, 2016
Chatbot Tracker: Is 2017 The Chatbot Year?
Tens of thousands of chatbots were born in 2016. They pose as cocktail coaches and help ship gifts. There are airline travel chatbots that will book flight, hungry and hospitable chatbots that will...
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand